×

Automated operator assistance calls with voice processing

  • US 4,797,910 A
  • Filed: 05/07/1986
  • Issued: 01/10/1989
  • Est. Priority Date: 05/07/1986
  • Status: Expired due to Term
First Claim
Patent Images

1. In a telecommunications switch offering operator assistance services, a method of serving an operator assistance call, comprising the steps of:

  • connecting a calling customer terminal to an automatic voice processing system in response to a receipt of signals from a calling customer terminal identifying said call as an operator assistance call, said signals from said calling customer comprising signals specifying a directory number of a called customer terminal;

    analyzing a voice command received from said calling customer terminal by said automatic voice processing system to identify the class of said operator assistance call;

    generating and transmitting a request to an interconnection network to set up a connection from said telecommunications switch to said called customer terminal in response to said identification;

    detecting an answer from said called customer terminal; and

    connecting said calling customer terminal to an operator position after said step of detecting an answer.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×