Direct telephone dial ordering service

• US 4,797,913 A
• Filed: 08/04/1987
• Issued: 01/10/1989
• Est. Priority Date: 08/04/1987
• Status: Expired due to Term

• Current Assignee: Lattice Incorporated
• Original Assignee: Lattice Incorporated
• Inventors: Kaplan, Murray, Humes, Robert W.
• Primary Examiner(s): George, Keith E.
• Application Number:
  US07/081,670
• Time in Patent Office: 525 Days
• Field of Search: 379/91-94, 379/97, 379/102, 379/104, 379/105, 379/201, 379/207, 358/84-86, 455/2, 455/4, 455/5
• US Class Current: 379/91.02
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

A direct telephone dialing ordering system is disclosed wherein a calling customer can order products and/or services from a given vendor without voice interchange. The system operates in a Local Access and Transport Area (LATA) switching network which has Feature Group D services utilizing the 15 digit domestic dialing plan. The system is positioned within the LATA and is assigned a Feature Group D interexchange carrier number. An originating call utilizing the 15 digit domestic dialing plan of the Feature Group D service is directed to the system within the LATA to a point of termination as an interexchange carrier. The system is then free to utilize the remaining 10 digits of the originating call for determination of variables such as vendor, product, grade and the like designations. The Feature Group D Automatic Number Identification (ANI) for the calling customer is likewise passed on to the system for customer identification, credit verification and the like. The data is processed and batched and forwarded to a system ordering service vendor in visual printout or via data communication lines.

Claims

1. A system providing for automated ordering of products or services by a calling customer by direct telephone dialing and providing customer, vendor and product identification for use within a Local Access and Transport Area (LATA) switching network having Feature Group D service utilizing the 15 digit domestic dialing plan with Feature Group D and interexchange carrier designations in the first 5 digits and providing Automatic Number identifications (ANI) for the calling customer comprising:

data processing means within the LATA assigned an interexchange carrier number and interconnected to the LATA switching network to receive calls at a point of termination as an interexchange carrier based upon the first 5 digit designation and wherein the data processing means is programmed to receive and process the final 10 digits of the 15 digit call for determination of variables such as vendor, product, grade and the like designations; and

wherein the data processing means is further programmed to receive and process the ANI information,

2. The system of claim 1 wherein the data processing means is further programmed to process and compile the 10 digit information per vendor and to periodically communicate such information to the vendor.

3. The system of claim 2 wherein the data processing means communicates the compiled data to the vendor by means of a telecommunications path.

4. The system of claim 2 wherein the data processing means communicates the compiled data to the vendor by means of a visual printout.

5. The system of claim 1 wherein the data processing means is programmed with calling customer credit information and the ANI information is compared with the credit information for credit verification.

6. The system of claim 1 wherein the data processing means further includes voice prompting means and is programmed upon the receipt of a first call to voice prompt the calling customer to enter further sequential final 10 digit calls for additional orders.

7. A method providing for automated ordering of products or services by a calling customer by direct telephone dialing to provide customer, vendor and product identification within a Local Access and Transport Area (LATA) switching network having Feature Group D service utilizing the 15 digit domestic dialing plan with Feature Group D and interexchange carrier designations in the first 5 digits and providing Automatic Number Identification (ANI) for the calling customer comprising the steps of:

assigning data processing means within the LATA, an interexchange carrier number and interconnecting the data processing means to the LATA switching network to receive calls at a point of termination as an interexchange carrier based upon the first 5 digit designation and programming the data processing means to receive and process the final 10 digits of the 15 digit call for determination of variables such as vendor, product, grade and the like designations; and

programming the data processing means to receive and process the ANI information.

8. The method of claim 7 wherein the data processing means is further programmed to process and compile the 10 digit information per vendor and to periodically communicate such information to the vendor.

9. The method of claim 8 wherein the data processing means communicates the compiled data to the vendor by means of a telecommunications path.

10. The method of claim 8 wherein the data processing means communicates the compiled data to the vendor by means of a visual printout.

11. The method of claim 7 wherein the data processing means is programmed with calling customer credit information and the ANI information is compared with the creidt information for credit verification.

12. The method of claim 7 wherein the data processing means further includes voice prompting means and is programmed upon the receipt of a first call to voice prompt the calling customer to enter further sequential final 10 digit calls for additional orders.