Busy/no-answer call completion equipment

• US 4,809,321 A
• Filed: 09/22/1986
• Issued: 02/28/1989
• Est. Priority Date: 09/22/1986
• Status: Expired due to Term

• Current Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Original Assignee: Dytel Corp. (Enghouse Systems Limited)
• Inventors: Morganstein, Sanford J., Mehta, Bakulesh A., Krakau, Herbert B., Klecka, Mark D., Milsted, Neil F. N.
• Primary Examiner(s): Dwyer, James L.
• Application Number:
  US06/909,755
• Time in Patent Office: 890 Days
• Field of Search: 379/201, 379/209, 379/210, 379/211, 379/212, 379/213, 379/214, 379/88, 379/67, 379/84, 379/89
• US Class Current: 379/209.01
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53391 dependent on calling party
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 3/625 Arrangements in the private branch exchange

Abstract

Call completion equipment (10) is disclosed for use with a switching system (14) for assisting callers to complete telephone calls thereto. If a primary destination telephone set (16) is busy or does not answer, a message is transmitted from a message storage unit (54) to the calling party. The message relates to the selection by the caller of secondary destinations including a switchboard attendent 18, an alternate destination telephone set, a camp-on option or voice messaging facilities. A processor complex (72) processes the digits dialed by the caller in response to the message, using various look-up tables (85-87), and transfers corresponding information to the switching system (14). The switching system (14) completes the call to the secondary destination according to the information. The invention (10) provides automatic camp-on features (87) with regard to predefined telephone sets of the switching system (14). Self-adaptive tone learn apparatus (50) and programs (88) are provided to learn the particular signature characteristics of call progress tones transmitted by the telephone switching system (14).

Claims

1. A call processing system for use in conjunction with a telephone switching system for assisting a calling party in completing a call to the telephone switching system, comprising:

means responsive to a first request for service from the calling party to place a call to a called party associated with the switching system, and for causing said telephone switching system to attempt to establish communications with the called party;

a detector responsive to a signal from the switching system indicating an unavailability of the called party;

a message generating unit responsive to an unavailability indication for instructing the calling party of alternate procedures for completing a call, said unit having means for instructing the calling party of a camp-on option and digit information to input to cause the call processor to carry out said option; and

means responsive to a second request for service from the calling party in response to an input of digit information for causing the switching system to carry out said camp-on option.

2. The call processing system of claim 1 wherein said detector comprises means for detecting ringing signals and busy signals.

3. The call processing system of claim 2 further including means responsive to the unavailability signals for periodically interrogating the switching system to determine the unavailability of the called party during said camp-on option.

4. The call processing system of claim 3 further including means operative during periods of no interrogation for disconnecting the call processing system from the switching system.

5. The call processing system of claim 4 further including a subscriber line for interconnection between the call processing system and the switching system, and means for connecting the subscriber line during the periods of interrogation and means for disconnecting the line during other periods.

6. The call processing system of claim 1 further including means responsive to the second request for connecting the calling party to an attendent associated with the switching system according to said alternate procedures.

7. The call processing system of claim 1 further including means responsive to the second request for service for connecting the calling party according to said alternate procedures to a second called party.

8. The call processing system of claim 1 further including means responsive to the second request for service for placing said calling party in a hold condition, and for periodically causing said switching system to establish communications with the called party.

9. The call processor of claim 1, further including a memory for storing telephone extension numbers associated with called parties designated for an automatic camp-on.

10. The call processor of claim 9, further including a comparator for comparing entries in said memory with digits dialed by the calling party to determine if automatic camp-on should be applied.

11. The call process of claim 9, further including means responsive to a signal indicating an unavailability of the called party and responsive to said processor reading said memory for placing the calling party on automatic camp-on if so designated.

12. A call processing system for use in conjunction with a telephone switching system and operating autonomously therewith for assisting a calling party in completing a telephone call to the switching system, comprising:

a first communication port directed to the calling party for communications therewith;

a second communication port connected by a telephone subscriber line to the switching system for communication therewith;

means for receiving dialing information from the calling party via said first port;

means for transferring dialing information on said subscriber line to the switching system via said second port;

means for detecting a response from said switching system via said second port indicating an unavailability of a called party associated with the dialing information;

means responsive to the detection of said response for signaling the calling party of the unavailability of the called party and of the availability of optional destinations, and soliciting from the calling party information concerning a selection of an optional destination;

means for receiving information from the calling party concerning the selected optional destination;

means for transferring information concerning the optional destination to the switching system; and

means for causing a communication path to be established between the calling party and the optional destination.

13. The call processing system of claim 12 further including means for interrupting communications with the switching system after detecting the response indicating unavailability.

14. The call processing system of claim 12 further including means for preventing a response indicating a busy signal from being transferred to the calling party.

15. The call processing system of claim 12 further including means for periodically testing the second port to detect the unavailability response.

18. Auxiliary call processing equipment connected to a telephone switching system for communicating between calling parties and the switching system for assisting calling parties in completing calls to the system, comprising:

means for receiving a telephone call from a calling party and for transferring the telephone call to the telephone switching system for connection thereof to a called party served by the switching system;

means for detecting an unavailability of the called party by receiving an audible signal from the telephone switching system of said unavailability;

means for instructing the calling party of the unavailability of the called party and for instructing the calling party of measures to be taken for placing a second call to an alternate destination associated with the switching system;

means responsive to a placing of another call by the calling party for transferring said second call to the switching system; and

means for causing the switching system to establish a connection between the calling party and the alternate destination.

16. The auxiliary equipment of claim 18, further including a telephone set subscriber line so that the auxiliary equipment can communicate with the switching system and so that the auxiliary equipment can transmit signals thereon for controlling the switching system.

17. The auxiliary equipment of claim 16, wherein said telephone set subscriber line comprises the only type of communication line between the auxiliary equipment and the switching system for carrying control signals therebetween, whereby said switching system requires minimal modification for providing connections of calling parties to alternate destinations when confronted with unavailable called parties.

19. The auxiliary equipment of claim 18 wherein said connection includes a switched connection in said auxiliary equipment for connecting the calling party to the switching system.

20. The auxiliary equipment of claim 18 wherein said means for detecting the unavailability comprises means for detecting a busy signal transmitted by said switching system.

21. The auxiliary equipment of claim 18 wherein said means for detecting the unavailability comprises means for detecting a ringing signal transmitted by said switching system.

28. The method of claim 21 wherein the transmitting step comprises transmitting a message to the calling party to dial a telephone number associated with an attendant.

22. A method for providing extended service to a telephone switching system, comprising the steps of:

connecting a call processor to a telephone subscriber line of the telephone switching system for communicating with the switching system;

receiving incoming calls to the call processor and signaling the switching system via the subscriber line as to the called party to be rung;

monitoring the telephone subscriber line by the call processor during an initial stage of the placement of a telephone call to a destination associated with the switching system;

detecting signals transmitted by the switching system on the telephone subscriber line indicating an unavailability of a completion of the call to the destination;

said detecting step including comparing signals received from the switching system with a prestored set of signals to determine a type of unavailability of the calling party;

transmitting a message by the call processor to the calling party concerning the unavailability and of an alternate destination; and

receiving dialing information from the calling party as to an alternate destination and transmitting said dialing information by the call processor to the switching system to thereby allow the completion of a telephone call to the alternate destination.

23. The method of claim 22 further including controlling a connection of the telephone line to the switching system in such a manner that the line is disconnected by the call processor after receiving the indication of unavailability, and reconnecting the line to allow the placement of a second call.

24. The method of claim 22 wherein the detecting step comprises detecting busy signals and ring back signals.

25. The method of claim 24 further including inhibiting ones of the signals from being transmitted to the calling party.

26. The method of claim 24 further including storing a telephone number initially dialed by the calling party, and periodically redialing the stored telephone number to the switching system in response to the detection of a busy signal.

27. The method of claim 22 wherein the transmitting step comprises transmitting a message to a calling party to dial an alternate telephone number.

29. The method of claim 22 wherein the transmitting step comprises transmitting a message to the calling party to dial a number associated with a voice store and forward service.

30. The method of claim 22 wherein the response to a detection of a busy progress signal, the transmitting step comprises transmitting a message that the calling party is busy.

31. The method of claim 26 wherein the transmitting step comprises transmitting a message to the calling party to dial information effective to allow the call processor to camp-on the telephone set of the unavailable called party.

32. The method of claim 22, further including comparing said signals to determine a busy or a no-answer type of unavailability.