Threshold alarms for processing errors in a multiplex communications system

• US 4,817,092 A
• Filed: 10/05/1987
• Issued: 03/28/1989
• Est. Priority Date: 10/05/1987
• Status: Expired due to Term

• Current Assignee: ROLM Systems (Siemens AG)
• Original Assignee: International Business Machines SA (International Business Machines Corporation)
• Inventors: Denny, Luan J.
• Primary Examiner(s): Pellinen, A. D.
• Assistant Examiner(s): Evans, Geoffrey S.
• Application Number:
  US07/105,063
• Time in Patent Office: 540 Days
• Field of Search: 371/11, 371/15, 371/16, 371/20, 371/22, 371/29, 371/8, 371/9, 371/10, 379/279, 379/284, 379/2, 324/73 R, 364/200, 364/900, 364/513
• US Class Current: 714/10
• CPC Class Codes: G05B 2219/24072 Detect faulty circuit, display on screen and replace it
• CPC Class Codes: G05B 2219/24073 Avoid propagation of fault
• CPC Class Codes: G05B 2219/24074 Probability of defect, seriosity or severity of defect, fault
• CPC Class Codes: G05B 2219/24085 Analyze, trace fault signals according to tree, table
• CPC Class Codes: G05B 2219/24086 Expert system, guidance operator, locate fault and indicate how to repair
• CPC Class Codes: G06F 11/2205 using arrangements specific to the hardware being tested
• CPC Class Codes: G06F 11/2257 using expert systems
• CPC Class Codes: G06F 11/2273 Test methods
• CPC Class Codes: G06F 11/32 with visual or acoustical indication of the functioning of the machine
• CPC Class Codes: H04M 3/247 Knowledge-based maintenance systems
• CPC Class Codes: Y10S 706/909 Communication
• CPC Class Codes: Y10S 706/917 Communication

Abstract

A method and apparatus for detecting and analyzing errors in a communications system is described. The method employs expert system techniques to isolate failures to specific field replaceable units and attempts to restore the failing unit to service, if the system will not be adversely affected, by removing it from service, resetting the resource and returning it to service if it passes retesting. The expert system techniques include detailed decision trees designed for each resource in the system. The decision trees also filter extraneous sources of errors from affecting the error analysis results.

Claims

1. A method to analyze errors in a system, the system having a plurality of resources with replaceable units, a display, a processor, and memory means for storing decision trees, data structures, threshold alarm tasks, failing resource manager tasks and error analysis tasks, the resources including a diagnostics card having a processor and memory means for storing resource analysis tasks, and communication resources, the method comprising the steps of:

(a) testing said resources intermittently by said error analysis tasks invoking a card analysis task on said diagnostics card to test for an error in said communication resources in said system;

(b) detecting an error and invoking an appropriate error analysis task to process said error;

(c) processing said error by said appropriate error analysis task to isolate said error to a replaceable unit by automatically traversing said decision trees;

(d) writing data to record said error in said data structures in said memory means of said system;

(e) invoking said failing resource manager tasks to retest said replaceable unit;

(f) invoking said threshold alarm tasks to determine an effect of removal of said replaceable unit on said system;

(g) indicating to said failing resource manager tasks if said replaceable unit can be removed;

(h) removing said replaceable unit from service if said retest detects said error and said threshold alarms tasks indication is favorable;

(i) retesting said replaceable unit to detect a return to normal operation;

(j) returning said replaceable unit to service if normal operation is determined; and

(k) displaying a message based on said error on said display of said system.

2. The method of analyzing errors as recited in claim 1, wherein said step of automatically traversing said decision trees includes the step of:

(a) identifying a particular decision tree to traverse based on a communication resource.

3. The method of analyzing errors as recited in claim 1 wherein said step of automatically traversing said decision trees includes the step of:

(a) identifying additional decision trees to traverse to eliminate any failure other than said error in said replaceable unit.

4. The method of analyzing errors as recited in claim 1 wherein said step of automatically traversing said decision trees includes the steps of:

(a) testing said communication resources in a predetermined sequence based on said error to draw a preliminary conclusion;

(b) analyzing said preliminary conclusion;

(c) performing an action comprising further testing and analyzing to refine said preliminary conclusion; and

(d) terminating when said action reaches a final conclusion.

5. The method of analyzing errors as recited in claim 1 wherein said step of displaying a message based on said error on said display of said system comprises the steps of:

(a) formatting said data into a natural language message; and

(b) displaying said natural language message on said display.

6. The method of analyzing errors as recited in claim 5 further comprising the step of:

(a) displaying a suggested action message on said display.

7. The method of analyzing errors as recited in claim 1 wherein said error analysis task is invoked manually.

8. The method of analyzing errors as recited in claim 1 further comprising the steps of:

(a) calculating a number of said resources that have failed;

(b) calculating a number of said resources that are out of service; and

(c) comparing said number of resources that are out of service and said number of resources that have failed with a preselected threshold in said data structures of said memory of said system to determine an effect of removal of said replaceable unit on said system.

9. Apparatus for analyzing errors in a system having a plurality of communications resources with replaceable units, a display, a processor and memory means for storing data structures, decision trees, failing resource manager tasks and error analysis tasks comprising:

(a) means for testing said plurality of communications resources by an error analysis task to detect an error in a communication resource in said system and generating a signal indicative of an error;

(b) means for detecting said signal indicative of said error and invoking an appropriate error analysis task to diagnose said error;

(c) means for isolating said error to said replaceable units by automatically traversing said decision trees;

(d) means for writing data recording said error in said data structures in said memory means of said system;

(e) means for invoking said failing resource manager tasks to retest said replaceable units;

(f) means for invoking said threshold alarm tasks to determine an effect of removal of said replaceable unit on said system;

(g) means for indicating to said failing resource manager tasks if said replaceable unit can be removed;

(h) means for removing said replaceable unit from service if said retest detects said error and said threshold alarms tasks indication is favorable;

(i) means for retesting said replaceable unit to detect normal operation;

(j) means for returning said replaceable unit to operation if normal operation is detected; and

(k) means for displaying a message based on said error on said display of said system.

10. The apparatus for analyzing errors in a system as recited in claim 9 further comprising:

(a) means for identifying each of said decision trees that are appropriate to test said communication resource.

11. The apparatus for analyzing errors in a system as recited in claim 9 further comprising:

(a) means for identifying additional decision trees to traverse to eliminate any failure other than said error in said communication resource.

12. The apparatus for analyzing errors in a system as recited in claim 9 further comprising:

(a) means for providing a decision tree for each of said communication resources.

13. The apparatus for analyzing errors in a system as recited in claim 9 further comprising:

(a) means for testing said system in a predetermined sequence based on said error to draw a preliminary conclusion;

(b) means for analyzing said preliminary conclusion;

(c) means for performing an action comprising further testing and analyzing to refine said preliminary conclusion; and

(d) means for terminating when said action reaches a final conclusion.

14. The apparatus for analyzing errors in a system as recited in claim 9 further comprising:

(a) means for formatting said data into a natural language message; and

(b) displaying said natural language message on said display.

15. The apparatus for analyzing errors in a system as recited in claim 9 further comprising:

(a) means for displaying a suggested action message.

16. The apparatus for analyzing errors in a system as recited in claim 9 further comprising:

(a) means for manually invoking said error analysis task.

17. The apparatus for analyzing errors in a system as recited in claim 9 further comprising:

(a) means for calculating a number of said resources that have failed;

(b) means for calculating a number of said resources that are out of service; and

(c) means for comparing said number of resources that are out of service and said number of resources that have failed with a preselected threshold in said data structures of said memory of said system to determine an effect of removal of said replaceable unit on said system.