Communication system having unified messaging

• US 4,837,798 A
• Filed: 06/02/1986
• Issued: 06/06/1989
• Est. Priority Date: 06/02/1986
• Status: Expired due to Term

• Current Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Original Assignee: American Telephone & Telegraph Company (AT&T, Inc.), AT&T Information Systems Inc. (AT&T, Inc.)
• Inventors: Cohen, Roberta S., Mills, Deborah J., Huber, Kenneth M.
• Primary Examiner(s): Brown, Thomas W.
• Application Number:
  US06/869,277
• Time in Patent Office: 1,100 Days
• Field of Search: 370/62, 370/60, 370/58, 379/88, 379/89, 379/94, 379/100, 379/67, 379/396
• US Class Current: 379/88.14
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

Unified messaging is a concept that provides for a single electronic mailbox for different types of messages. The mailbox can be on a user'"'"'s host computer, PBX, PC, etc., and the user has consistant facilities available to originate, receive and manipulate messages. Messages can be translated from one media to another for reception, and a single message may be composed of parts that use different native media. The message recipient has a single controllable point of contact where all messages can be scanned and/or viewed.

Claims

1. A message delivery arrangement for use in situations where a plurality of users send voice or data messages and wherein said messages have recipients and said data messages are typically delivered to data terminals and said voice messages are typically delivered to voice terminals, said arrangement comprising

means controlled by a potential message recipient for designating either a voice terminal or a data terminal as a prime message receptor for said recipient and for sending a notification of the arrival of either a voice or a data message to said prime message receptor, and

means controlled by said prime message receptor for alerting said recipient of said notification after receipt by said prime message receptor.

2. The invention set forth in claim 1 wherein said alerting is independent of said recipient'"'"'s activity with respect to said receptor.

3. The invention set forth in claim 1 further comprising means controlled by said recipient and responsive to arrival of said voice or data message for retrieving said message from said receptor.

4. The invention set forth in claim 3 wherein said retrieving means is selectively controllable by said recipient.

5. The invention set forth in claim 3 wherein said retrieving means includes means for converting data messages into voice message equivalents when said receptor is designated to be said voice terminal.

6. The invention set forth in claim 3 wherein a sender sends a particular message using a predetermined terminal and said retrieving means includes means responsive to said particular message for generating information identifying said predetermined terminal.

7. The invention set forth in claim 3 wherein said retrieving means is responsive to a set of commands which are uniform for any designated receptor.

8. The invention set forth in claim 1 further comprising means for receiving messages from sources other than said plurality of users, and

means for providing notifications via said receptor for any messages received from such other sources.

9. A message delivery system for controlling the delivery of messages to message recipients, said messages communicable to one of said message recipients via a plurality of message networks and receivable by a plurality of control services associated with said one message recipient, sad system comprising

means for designating for said one message recipient any one of said control services as a prime message receptor and for sending to said prime message receptor a notification of the arrival of either a voice or a data message, and

means controlled by said prime message receptor for alerting said one recipient of said notification after receipt by said prime message receptor.

10. The invention set forth in claim 9 further comprising means controlled by said one recipient after being alerted for retrieving said message from said receptor.

11. The invention set forth in claim 10 wherein said retrieving means is controllable by said one recipient to provide said messages at a terminal selected by said one recipient.

12. The invention set forth in claim 11 wherein said retrieving means includes means for converting data messages into voice message equivalents when said terminal selected by said one recipient is a voice terminal.

13. The invention set forth in claim 10 wherein said retrieving means is responsive to a set of commands which are uniform for all said control services.

14. A consolidated message delivery system operable for providing notifications to a recipient of messages when messages are directed to either a voice or a data terminal, said voice and said data terminal are both associated with said recipient, said system comprising

means for receiving any said messages,

means for designating for said recipient either said voice terminal or said data terminal to receive said notifications, and

means responsive to messages directed to said voice or said data terminal for providing said notifications to said designated terminal independent of any request by said recipient.

15. The invention set forth in claim 14 wherein said notifications are provided independent of said recipient'"'"'s activity with respect to said designated terminal.

16. The invention set forth in claim 14 further comprising means controlled by said recipient upon receiving said notifications for retrieving said messages from said designated terminal.

17. The invention set forth in claim 16 wherein said retrieving means is selectively controllable by said recipient.

18. The invention set forth in claim 16 wherein said retrieving means is responsive to a set of commands which are uniform for any designated terminal.

19. The invention set forth in claim 14 further including means for generating an abstract for any one of said messages, said abstract including pertinent information pertaining to said any one message.

20. The invention set forth in claim 19 wherein said generating means includes means for converting data messages into voice message equivalents when said designated terminal is said voice terminal.

21. The invention set forth in claim 20 wherein a sender sends a particular message using a predetermined terminal and said generating means includes means responsive to said particular message for generating information identifying said predetermined terminal.

22. A message delivery method for use in situations where a plurality of users send voice or data messages, said messages having recipients, said method comprising the steps of

designating, under control of a recipient, either a voice terminal or a data terminal as a prime message receptor for said recipient,

sending to said prime message receptor notifications of the arrival of either voice or data messages, and

alerting, under control of said prime message receptor, said recipient of said notifications.

23. The method set forth in claim 22 wherein said alerting step is independent of any activity of said recipient with respect to said receptor.

24. The method set forth in claim 23 further comprising the step of retrieving a voice or data message from said receptor by said recipient upon being alerted of receipt of said voice or data message.

25. The method set forth in claim 24 wherein said retrieving step includes the step of converting data messages into voice message equivalents when said receptor is said voice terminal.

26. The method set forth in claim 24 wherein a message sender sends a particular voice message using a predetermined terminal and said retrieving step includes the step of generating information identifying said predetermined terminal in response to said particular message.

27. The method set forth in claim 22 further comprising the step of receiving messages from sources other than said plurality of users, and

providing notifications via said receptor for any messages received from such other sources.

28. A consolidated message delivery method operable for providing notifications to a recipient of messages when messages are directed to either a voice or data terminal, said voice and said data terminal are both associated with said recipient, said system comprising the steps of

receiving any said messages,

designating for said recipient either said voice terminal or said data terminal to receive said notifications, and

providing, in response to messages directed to said voice or said data terminal, notifications to said designated terminal independent of any request by said recipient.

29. The method set forth in claim 28 wherein said notifications are provided independent of said recipient'"'"'s activity with respect to said designated terminal.

30. The method set forth in claim 28 further comprising the step of retrieving, under control of said recipient, a message from said designated terminal.

31. The method set forth in claim 30 wherein said retrieving step is selectively controllable by said recipient.

32. The method of claim 28 further including the step of generating an abstract for any one of said messages, said abstract including pertinent information pertaining to said any one message.

33. The method set forth in claim 32 wherein said generating step includes the step of converting data messages into voice message equivalents when said designated terminal is said voice terminal.

34. The method set forth in claim 33 wherein a sender sends a particular message using a predetermined terminal and said generating step includes the step of generating information identifying said predetermined terminal from said particular message.