Automated access facilities for use with key telephone systems

• US 4,850,012 A
• Filed: 12/16/1987
• Issued: 07/18/1989
• Est. Priority Date: 12/16/1987
• Status: Expired due to Term

• Current Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Original Assignee: Dytel Corp. (Enghouse Systems Limited)
• Inventors: Morganstein, Sanford J., Mehta, Bakulesh A., Krakau, Herbert B.
• Primary Examiner(s): SCHREYER, STAFFORD
• Application Number:
  US07/133,318
• Time in Patent Office: 580 Days
• Field of Search: 379/156, 379/70, 379/157, 379/164, 379/217, 379/374
• US Class Current: 379/157
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 9/005 with subscriber controlled access to an exchange line
• CPC Class Codes: Y10S 379/911 Distinctive ringing

Abstract

A call processor (32) for intercepting incoming calls to a key telephone system (10) and returning a message to a calling party. A digital message storage unit (48) stores messages associating called parties with respective pseudo-telephone numbers so the calling party can input information identifying a desired called party. A CPU (50) of the call processor (32) references a look-up table (52) with hte pseudo-telephone number input by the calling party to select and transmit a message via an intercom line (36) to the key telephone system (10). The message carried by the intercom line (36) broadcasts a message relating to the identity of the called party as well as the line to utilize.

Claims

1. A call processor adapted for use with a multi-line key telephone system, comprising:

means for detecting requests for service directed to the key telephone system;

means for transmitting a message to a calling party initiating the request for service, said message including a content for associating called parties with respective digits;

means for transmitting ringing signals to the key telephone system;

means for transmitting a message to the key telephone system for broadcasting to whom the call is directed and which line to utilize for communications; and

means for causing the calling party to be connected to the called party.

2. The call processor of claim 1, further including an intercom line interconnecting said call processor to the key telephone system for carrying said broadcast message.

3. The call processor of claim 2, further including means for selectively switching said intercom line to a desired message for said broadcasting.

4. The call processor of claim 1, further including switch means for interconnecting a plurality of incoming trunks to a corresponding plurality of other trunks connected to the key telephone system.

5. The call processor of claim 1, further including a first message storage unit for storing a message for transmission to a calling party, and for storing a second message for broadcasting by the key telephone system.

6. The call processor of claim 5, wherein said message storage unit further including means for storing a plurality of messages uniquely associated with a plurality of users of the telephone system.

7. The call processor of claim 5, further including means for switching said first message to the calling party, and means for switching said second broadcast message to the key telephone system.

8. The call processor of claim 1, further including a look-up for storing data for associating called parties with said digits.

9. The call processor of claim 8, further including means for receiving telephone digits input by the calling party, and CPU means for utilizing such digits in referencing other information in said look-up table.

10. The call processor of claim 9, further including means for selecting a message for said broadcasting based upon referencing of said look-up table.

11. The call processor of claim 1, further including means in said call processor for intercepting ringing signals on an input thereof, and for generating and transmitting other ringing signals on an output thereof to the key telephone system.

12. A method for completing a call to a multi-line key telephone system, comprising the steps of:

detecting requests for service directed to the key telephone system;

transmitting a message to a calling party initiating the request for service, said message including a content for associating called parties with respective digits;

transmitting ringing signals to the key telephone system;

transmitting a message to the key telephone system for announcement to whom the call is directed and on which line to utilize for communications; and

causing the calling party to be connected to the called party.

13. The method of claim 12, further including interconnecting an intercom line to the key telephone system for carrying said announcement message.

14. The method of claim 12, further including interconnecting a plurality of incoming trunks and a corresponding plurality of other trunks of the key telephone system.

15. The method of claim 12, further including storing in a message storage unit a message for transmission to a calling party, and storing a message for announcement by the key telephone system.

16. The method of claim 15, further including arranging a look-up table for associating a plurality of said digits with instructions to produce a corresponding plurality of announcement messages which are uniquely associated with a plurality of users of the key telephone system.

17. The method of claim 16, further including associating said digits with respective names of users of the key telephone system.

18. The method of claim 15, further including producing said announcement message having a message content related to one said line of the key telephone system, and another message content related to the name of a user of the key telephone system.

19. A method for completing a telephone call to a telephone set of a key telephone system, comprising the steps of:

responding to a calling party initiating a telephone call to the key telephone system by transmitting to the calling party the association of a pseudo-extension number with each called party using the telephone set;

instructing the calling party to transmit to the telephone system a pseudo-extension number associated with a called party to whom communications are desired;

receiving the pseudo-extension number transmitted by the calling party and broadcasting an audio message to the users of the telephone set to answer the telephone set, said message specifying the identity of the called party associated with the pseudo-extension number input by the calling party; and

causing a communication path to be established between the called party and the calling party.

20. The method of claim 19, further including identifying which one of a plurality of incoming lines of the telephone system on which said incoming call is carried, and broadcasting to the called parties which line to utilize for communicating with the calling party.

21. The method of claim 20, further including arranging a broadcast message content having a first part comprising the identification of the line to utilize for communications, and a second part comprising the identity of the called party associated with the pseudo-extension input by the calling party.

22. The method of claim 21, further including employing a software table utilizing said pseudo-extension numbers for obtaining a cross-reference to the identity of a desired called party.

23. The method of claim 20, further including applying a ringing signal to one said line while at the same time broadcasting said message.

24. The method of claim 19, further including transmitting to the calling party the association of a pseudo-extension number with a specific group of said called parties performing a common function.

25. The method of claim 24, further including responding to a pseudo-extension number input by the calling party designating said group by broadcasting the identity of the group.

26. A key telephone system, comprising:

a plurality of key telephone sets, each having the capability of communications over multiple lines;

a central control unit for establishing communications between calling parties initiating calls to called parties using said key telephone sets;

an intercom system controlled by said central control for broadcasting audio messages in the vicinity of said key telephone sets;

means responsive to incoming calls for transmitting a message to the calling parties, said message reciting a pseudo-extension number associated with each said called party, said message instructing the calling party to input one said pseudo-extension number associated with a desired said called party; and

means for receiving a pseudo-extension number from the calling party and for transmitting a message over said intercom system instructing the called party associated with the pseudo-extension number to answer one said key telephone set.

27. The key telephone system of claim 26, further including means for storing a plurality of messages, each associated with and uniquely identifying each said called party.

28. The key telephone system of claim 27, wherein each said message includes an instruction to respond to a particular said line, and an instruction identifying by name a respective said called party.

29. The key telephone system of claim 28, further including means for coupling together each said instruction with one said name in response to a pseudo-extension number input by a calling party.