Expert system for processing errors in a multiplex communications system

• US 4,881,230 A
• Filed: 10/05/1987
• Issued: 11/14/1989
• Est. Priority Date: 10/05/1987
• Status: Expired due to Term

• Current Assignee: ROLM Systems (Siemens AG)
• Original Assignee: International Business Machines Corporation
• Inventors: Wong, Jerome D., Clark, Mark E., Schmier, Larry J., Greever, Richard G.
• Primary Examiner(s): ATKINSON, CHARLES
• Application Number:
  US07/105,772
• Time in Patent Office: 771 Days
• Field of Search: 371/8, 371/9, 371/10, 371/22, 371/15, 371/20, 364/200, 364/900, 364/513, 379/2, 370/16
• US Class Current: 714/712
• CPC Class Codes: G06F 11/20 using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements
• CPC Class Codes: G06F 11/2205 using arrangements specific to the hardware being tested
• CPC Class Codes: G06F 11/2257 using expert systems
• CPC Class Codes: G06F 11/2273 Test methods
• CPC Class Codes: G06F 11/32 with visual or acoustical indication of the functioning of the machine
• CPC Class Codes: H04M 3/247 Knowledge-based maintenance systems
• CPC Class Codes: Y10S 706/917 Communication

Abstract

A method and apparatus for detecting and analyzing errors in a communications system is described. The method employs expert system techniques to isolate failures to specific field replaceable units and provide detailed messages to guide an operator to a solution. The expert system techniques include detailed decision trees designed for each resource in the system. The decision trees also filter extraneous sources of errors from affecting the error analysis results.

Claims

1. A method to analyze errors in a system, the system having a plurality of resources with replaceable units, a display, a processor, and memory means for storing decision trees, data structures, and error analysis tasks, the resources including a diagnostics card having a processor and memory means for storing resource analysis tasks, and communication resources, the method comprising the steps of:

(a) testing said resources intermittently by said error analysis tasks invoking a card analysis task on said diagnostics card to test for an error in said communication resources in said system;

(b) detecting an error and invoking an appropriate error analysis task to further diagnose the cause of said error;

(c) isolating said error to a replaceable unit by automatically traversing said decision trees in said error analysis task on said diagnostics card;

(d) writing data to record said error in said data structure in said memory of said system; and

(e) displaying a message indicative of said error on said display of said system.

2. The method of analyzing errors as recited in claim 1, wherein said step of automatically traversing said decision trees includes the step of:

(a) identifying a particular decision tree to traverse based on a communication resource.

3. The method of analyzing errors as recited in claim 1 wherein said step of automatically traversing said decision trees includes the step of:

(a) identifying additional decision trees to traverse to eliminate any failure other than said error in said replaceable unit.

4. The method of analyzing errors as recited in claim 1 wherein said step of automatically traversing said decision trees includes the steps of:

(a) testing said communication resources in a predetermined sequence based on said error to draw a preliminary conclusion;

(b) analyzing said preliminary conclusion;

(c) performing an action comprising further testing and analyzing to refine said preliminary conclusion; and

(d) terminating when said action reaches a final conclusion.

5. The method of analyzing errors as recited in claim 1 wherein said step of displaying a message based on said error on said display of said system comprises the steps of:

(a) formatting said data into a natural language message; and

(b) displaying said natural language message on said display.

6. The method of analyzing errors as recited in claim 5 further comprising the step of:

(a) displaying a suggested action message on said display.

7. The method of analyzing errors as recited in claim 1 wherein said error analysis tasks are invoked manually.

8. Apparatus for analyzing errors in a system having a plurality of communications resources with replaceable units, a display, a processor and memory means for storing data structures, decision trees, failing resource manager tasks and error analysis tasks comprising:

(a) means for testing said plurality of communications resources by an error analysis task to detect an error in a communication resource in said system and generating a signal indicative of said error;

(b) means for detecting said signal indicative of said error and invoking an appropriate error analysis task to further diagnose the cause of said error;

(c) means for insolating said error to said replaceable units by automatically traversing said decision trees in said error analysis task on said diagnostics card;

(d) means for writing data to record said error in said data structure in said memory of said system; and

(e) means for displaying a message indicative of said error on said display of said system.

9. The apparatus for analyzing errors in a system as recited in claim 8 further comprising:

(a) means for identifying each of said decision trees on said diagnostics card that are associated with particular communication resources in said system.

10. The apparatus for analyzing errors in a system as recited in claim 8 further comprising:

(a) means for identifying additional decision trees on said diagnostics card to traverse to identify other errors in said communication resources.

11. The apparatus for analyzing errors in a system as recited in claim 8 further comprising:

(a) means for providing a decision tree on said diagnostics card for said communication resources.