Synthesized speech-facilitated product preparation and/or delivery system and method

• US 4,882,475 A
• Filed: 07/31/1987
• Issued: 11/21/1989
• Est. Priority Date: 10/31/1986
• Status: Expired due to Fees

• Current Assignee: Norand Corporation (Baker Hughes Company)
• Original Assignee: PAR Microsystems Corporation
• Inventors: Shindley, Richard P., Hanson, George E., Miller, Phillip, Feltz, Kristi T., White, Jonathan R.
• Primary Examiner(s): Smith, Jerry
• Assistant Examiner(s): Kibby, Steven G.
• Application Number:
  US07/080,573
• Time in Patent Office: 844 Days
• Field of Search: 235/385, 235/383, 235/384, 235/380, 364/401, 364/403, 364/404, 186/38, 186/39
• US Class Current: 235/383
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

In the case of a pizza home delivery system, customer addresses and mapping information may be auomatically retrieved and displayed based on customer telephone number, and order data including an assigned order number may be imprinted on a label to be attached to each pizza container. Preferably, the system produces the order number in the form of a bar code on an adhesively backed label. Each driver may check out order for delivery by inserting his coded identification key at a bar code reader station and having the bar code labels scanned into the system, so that each order is assigned to a particular driver in a reliable and accurate manner. A voice synthesizer unit at the station can then remind the driver that the order includes beverages or more than one pizza container, and can advise the driver when the sum of the cash payments he has received for his deliveries exceeds a certain amount, making it advisable to deposit some of the accumulated cash before the next delivery. The system is modular and readily expanded to a multi-store system with a centralized telephone order entry station.

Claims

1. In an order processing system, data entry means for entering data pertaining to an order,

processing means having real time clock means, and coupled with said data entry means for storing data pertaining to an order and an associated reading of the real time clock means, and

speech generator means controlled by said processing means and operable for supplying a voice message if an order has not been processed within a selected time interval.

2. In a method for processing orders for delivery,

(a) establishing customr files with respective customer addresses associated with respective customer telephone numbers;

(b) registering a telephone number for each telephone order;

(c) scanning the customer files for an address previously associated with a given telephone number;

(d) registering information concerning incoming telephone orders;

(e) associating an order number with each telephone order;

(f) printing out for each order a label with a machine readable order number and a customer address;

(g) affixing the label with the order;

(h) assigning an order for delivery; and

(i) contemporaneously with such assigning of an order for delivery reading the order number to identify such order as being assigned for delivery.

3. In a method according to claim 2, contemporaneously with assigning of an order for delivery, scanning a coded identification means identifying a particular individual assigned to deliver the order.

4. In a method according to claim 2, contemporaneously with registering information concerning incoming telephone orders, assigning a time of receipt for each order, and prior to the reading of the order number to identify a given order as having been assigned for delivery, determining whether a time greater than a selected time interval has elapsed subsequent to receipt of the order, and as to an order with has exceeded the selected time interval, periodically synthesizing a voice message advising of the elapsed time since such order was received.

5. In a method according to claim 2, contemporaneously with the associating of an order number with each telephone order, as to telephone orders involving a cash transaction, registering the amount of cash to be received upon delivery and associating such amount of cash with the order number for such telephone order, and contemporaneously with the assignment of an order for delivery, scanning a coded identification means identifying the particular individual assigned to deliver the order, and associating the amount of cash to be received upon delivery with the identity of the individual delivery person, and accumulating the amounts of cash to be collected by each respective individual delivery person during delivery of orders over a given time period.

6. In a method according of claim 5, contemporaneously with the scanning of the coded identification means of a particular delivery person, determining whether the particular delivery person has accumulated an excessive amount of cash, and as to such delivery person who is found to have accumulated an excessive amount of cash, synthesizing a voice message advising such delivery person to deposit a portion of the cash collected.

7. In a telephone order processing system for processing orders for home delivery,

(a) telephone order entry means for entering telephone order information pursuant to respective telephone orders;

(b) data processing means coupled with said telephone order entry means for storing said telephone order information and for associating respective order identification codes with the respective telephone orders, and operable to associate a personal identification code for identifying an individual order delivery person with each telephone order;

(c) printer means for printing machine readable indicia representing respective order identification codes, and human readable data on respective labels which are to be attached to respective orders;

(d) control means controlling said printer means for causing said printer means to print respective machine readable indicia representing respective order identification codes, and human readable data pertaining to the respective telephone orders on respective labels;

(e) delivery check-out means comprising identification means coupled with said data processing means and operable for reading said machine readable indicia and for sensing the personal identification code of the delivery person assigned to deliver an order, wherein said data processing means assigns a delivery person to an order by associating the read indicia and sensed personal idenification code; and

(f) data transmission means coupling said identification means with said data processing means for the transmission of data to said data processing means as to the order identification code, and as to the personal identification code of the delivery person assigned to deliver the order having such order identification code.

8. In a telephone order processing system according to claim 7, said priner means comprising bar code printer means for printing machine readable indicia in the form of bar codes representing respective order identification codes, and for printing human readable data, and each label having an adhesively backed label portion and a strippable backing layer removable therefrom to permit the label portion to be affixed to an order packaging means.

9. In a telephone order processing system according to claim 7, said telephone order entry means registering delivery location information comprised of customer address representing the destination for home delivery of a telephone order, said control means being operable to cause said printer means to print said delivery location information comprised of customer address on a label, for assisting in delivery of a telephone order.

10. In a telephone order processing system according to claim 7, said telephone order entry means registering telephone number and delivery location information with respect to incoming telephone orders, said data processing means being coupled with said telephone order entry means for storing said telephone number and delivery location information, and said control means being coupled with said data processing means and controlling said printer means for causing said printer means to print the telephone number and delivery location information for respective telephone orders on respective labels.

11. In a telephone order processing system according to claim 7, said order entry means registering delivery location information with respect to incoming telephone orders, said data processing means associating a respective time of day with each telephone order, and said control means being coupled with said data processing means and causing said printer means to print the respective delivery location information and the respective time of day of each telephone order on a respective label.

12. In a telephone order processing system according to claim 7, said telephone order entry means registering, for respective telephone orders, respective telephone numbers and respective telephone order data, said data processing means storing, for each telephone number as registered at the telephone order entry means, the respective related telephone order data, and said control means controlling said data processing means to supply to said telephone order entry means said stored telephone order data when the respective related telephone number is again registered at the telephone order entry means.

13. In a telephone order processing system according to claim 7, said telephone order entry means having display means for displaying delivery location information and being operable to register respective telephone numbers with respect to respective incoming telephone orders, and said data processing means being operable to store respective delivery location information in association with respective telephone numbers, and being responsive to a telephone number of a known customer registered at the telephone order entry means to cause said display means to display delivery location information previously associated with such telephone number of the known customer.

14. In a telephone order processing system according to claim 7, said telephone order entry means registering, for respective telephone orders, respective telephone numbers and respective delivery location information, said data processing means storing, for each telephone number as registered at the telephone order entry means, the respective related delivery location information, and said control means being coupled with said data processing means and being responsive to a telephone umber of a known customer submitting a telephone order to cause said printer means to print said delivery location information on the label for such telephone order.

15. In a telephone order processing system according to claim 7, voice annunciator means coupled with said data processing means for presenting voice messages at a station remote from said telephone order entry means, said data processing means associating a time reading with each telephone order, and said control means being coupled with said data processing means and activating the voice annunciator means to supply a voice message if data as to an order identification code has not been received at the data processing means within a selected time interval.

16. In a telephone order processing system according to claim 7, voice annunciator means coupled with said data processing means for presenting voice messages at a station remote from said telephone order entry means, said data processing means associating a time reading with each telephone order, said printer means printing machine readable indicia in the form of bar codes on the labels for representing the respective order identification codes, said identification means comprising bar code label reader means coupled with said data processing means for scanning the bar code of a label when the associated order is ready for delivery, and said control means being coupled with said data processing means and activating the voice annunciator means to supply a voice message if an order is not ready for delivery within a selected time interval.

17. In a telephone order processing system according to claim 7, said identification means comprising a coded key responsive means for generating code signals representative of respective distinctive keys carried by respected individual order delivery persons.

18. In a telephone order processing system according to claim 7, said identification means comprising a reader for reading the machine readable indicia representing respective order identification codes on the labels attached to the respective orders.

19. In a telephone order processing system according to claim 7, said identification means comprising a coded key responsive means for generating code signals representative of respective distinctive keys carried by respective individual order delivery persons and comprising a reader for reading the machine readable indicia representing respective order identification codes on the labels applied to the respective orders.

20. In a telephone order processing system according to claim 7, said data processing means recording data representing the time of receipt of the respective telephone orders, and said control means being coupled with said data processing means and being operable for providing a warning message if said identification means has not read the machine readable indicia representing a respective order identification code within a selected time interval.

21. In a telephone order processing system according to claim 7, said data processing means recording data representing the time of receipt of a telephone order, said control means being coupled with said data processing means for providing a warning message if said identification means has not read machine readable indicia representing a respective order identification code within a selected time interval, and voice synthesis means coupled with said data processing means and controlled by said control means for audibly deliverying the warning message.

22. In a telephone order processing system according to claim 7, said data processing means having data storage means for storing customer telephone numbers and customer location data, said telephone order entry means being coupled with said data processing means and being operable for registering a customer telephone number, and said control means controlling said data processing means for causing output of the stored customer location data in response to registration of a related customer telephone number at the telephone order entry means.

23. In a telephone order processing system according to claim 7, said data processing means having data storage means for storing customer telephone numbers and customer location data comprising customer address data and geographical data other than customer address data for assisting in delivery of an order to the customer, said telephone order entry means being coupled with said data processing means and being operable for registering a customer telephone number, and said control means controlling said data processing means for causing output of the stored customer location data in response to registration of a related customer telephone number at the telephone order entry means.

24. In a telephone order processing system according to claim 7, said data processing means having data storage means for storing customer telephone numbers and customer location data, said telephone order entry means being operable for registering a customer telephone number with respect to an incoming telephone order, and said control means controlling said data processing means for causing output of the stored customer location data to said printer means in response to registration of a related customer telephone number at the telephone order entry means so as to provide a label for each telephone order including the machine readable indicia representing the respective order identification code, and the customer location data.

25. In a telephone order processing system according to claim 24, said identification means comprising a reader for reading the machine readable indicia representing a respective order identification code on the label, and supplying a specific order identification code to said data processing means in accordance therewith.

26. In a telephone order processing system according to claim 7, said delivery check-out means having annunicator means coupled with said data processing means and operable for delivering a message for an individual delivery person, and said control means being coupled with said data processing means and controlling said annunciator means for effecting delivery of a message directed to an individual delivery person at the time said identification means senses the personal identification code of such delivery person.

27. In a telephone order processing system according to claim 7, said data processing means including data storage means for storing the cash amounts to be received upon delivery of the respective telephone orders and storing data representing the respective personal identification codes of the respective delivery persons, and voice synthesizer means coupled with said data processing means and controlled by said control means for advising the individual delivery person concerning the amount of cash he should have accumulated on his person at the time said identification means senses the personal identification code of such delivery person.

28. In a telephone order processing system according to claim 7, voice synthesizer means coupled with said data processing means and controlled by said control means for advising the individual delivery person concerning a matter related to the stored telephone order information when said identification means reads the machine readable indicia for such telephone order.

29. In a telephone order processing system according to claim 7, said data processing means associating a time of receipt with each respective telephone order, and voice synthesis means coupled with said data processing means and controlled by said control means for effecting delivery of different voice messages according to the elapsed time since receipt of a given telephone order.

30. In an order processing data system,

(a) data processing means for recording data pertaining to an order to be delivered to a customer, and operable to associate a personal identification code for an individual order delivery person with an order identification code;

(b) delivery check-out means comprising identification means for generating signals representing a specific personal identification code, and for generating signals according to a specific order identification code applied to a respective order received at the delivery check-out means, wherein said data processing means assigns a delivery person to an order by associating the personal identification code and the order identification code, data transmission means coupling the identification means with the data processing means; and

(c) control means controlling said data processing means to generate a listing of orders delivered by each individual order delivery person.

31. In an order processing data system according to claim 30, said identification means comprising a coded key responsive means for generating code signals representative of respective distinctive keys carried by respective individual order delivery persons.

32. In an order processing data system according to claim 30 said identification means comprising a reader for reading the order identification code applied to respective orders.

33. In an order processing data system according to claim 30, said identification means comprising a coded key responsive means for generating code signals representative of respective distinctive keys carried by respective individual order delivery persons, and comprising a reader for reading respective order identification codes applied to respective orders.

34. In an order processing data system according to claim 30, said data processing means recording data representing the time of receipt of an order, and control means controlling said data processing means for providing a warning message if said identification means has not generated signals representing a specific order identification code within a selected time interval.

35. In an order processing data system according to claim 30, said data processing means recording data representing the time of receipt of each order, voice synthesis means coupled with data processing means for audibly delivering warning messages, and control means coupled with said data processing means and controlling said voice synthesis means for providing a warning message if said identification means has not generated signals representing a specific order identification code within a selected time interval.

36. In an order processing data system according to claim 30, said processing means having data storage means for storing respective customer telephone numbers and respective related customer location data, order entry means coupled with said data processing means and operable for registering a customer telephone, and said control means controlling said data processing means for causing output of the stored customer location data in response to registration of a related customer telephone number at the order entry means.

37. In an order processing data system according to claim 30, said data processing means having data storage means for storing customer telephone numbers and customer location data comprising geographical data other than customer address data for assisting in delivery of an order to a customer, order entry means coupled with data processing means for registering a customer telephone number, and said control means controlling said data processing means for causing output of the stored customer location data comprising such geographical data in response to registration of a related customer telephone number at the order entry means.

38. In an order processing data system according to claim 30, label printer means for printing a label with a machine readable order identification number for each respective order, said data processing means having data storage means for storing customer telephone numbers and customer location data, order entry means coupled with said data processing means and operable for registering a customer telephone number with respect to an incoming telephone order, and said control means controlling said data processing means for causing output of the stored customer location data to said label printer means in response to registration of a related customer telephone number at the order entry means.

39. In an order processing data system according to claim 38, said identification means comprising a reader for reading the order identification number on the label, said reader being coupled with said data processing for supplying a specific order identification code to said data processing means.

40. In an order processing data system for processing orders for home delivery by a number of different delivery persons,

(a) data processing means including data storage means for storing respective order identification codes representing the identity of respective individual orders and the cash amounts to be received upon delivery of respective individual orders;

(b) a delivery check-out station having delivery check-out means coupled with said data processing means and operable for generating signals representing respective order identification codes in accordance with respective individual orders, and operable for generating signals representing respective personal identification codes of respective different delivery persons, wherein said data processing means assigns a delivery person to an order by associating the personal identification codes and the order identification codes;

(c) data transmission means coupling the delivery check-out means with said data processing means for transmitting to the data processing means information corresponding to said signals generated by said delivery check-out means; and

(d) control means controlling said data processing means so as to associate the cash amounts to be received for delivery of respective orders with respective individual delivery persons assigned to deliver the respective orders.

41. In an order processing data system according to claim 40, annunciator means at the delivery check-out station and coupled with said data processing means for delivering messages at the delivery check-out station, and said control means controlling said annunciator means for effecting delivery of a message directed to an individual delivery person at the time said delivery check-out means generates signals representing the specific person identification code for such individual person.

42. In an order processing data system according to claim 41, said annunciator means comprising voice synthesizer means for advising the individual delivery person at the delivery check-out station concerning the amount of cash he should have accumulated on his person.

43. In an order processing data system according to claim 40, said data processing means storing information concerning matters to be attended to by a delivery person in connection with respective orders, and said annunciator means comprising voice synthesizer means controlled by said control means for advising the individual delivery person at the delivery check-out station concerning a matter to be attended to in connection with the current order assigned to such individual delivery person.

44. In an order processing data system according to claim 40, said delivery check-out means comprising a coded key responsive means for generating code signals representative of respective distinctive keys carried by respective individual order delivery persons.

45. In an order processing data system according to claim 40, means for applying to respective orders machine readable indicia representing respective individual order identification codes, and said delivery check-out means comprising a reader for reading the indicia applied to the respective orders for generating the respective individual order identification codes.

46. In an order processing data system according to claim 40, label means applied to respective orders at the delivery check-out station having machine readable indicia applied thereto representing respective individual order identification codes, said delivery check-out means comprising a coded key responsive means for generating code signals representative of respective distinctive keys carried by respective individual order delivery persons and comprising a reader for reading the indicia applied to the label means of the respective orders for generating respective individual order identification codes.

47. In an order processing data system according to claim 40, said data processing means recording data representing time of receipt of an order, and said control means controlling said data processing means for providing a warning message if the delivery check-out means has not generated signals representing the respective order identification codes within a selected time interval after receipt of the respective orders.

48. In an order processing data system according to claim 40, said data processing means recording data representing the time of receipt of an order, voice synthesis means coupled with said data processing means for audibly delivering warning messages, and control means coupled with said data processing means and controlling said voice synthesis means for providing a warning message if the delivery check-out means has not generated signals representing a respective order identification code within a respective selected time interval.

49. In an order processing data system according to claim 40, said data processing means recording data representing the time of receipt of an order, voice synthesis means controlled by said data processing means for effecting delivery of different voice messages, and said control means controlling said voice synthesis means for effecting delivery of different voice messages according to the elapsed time from receipt of respective orders.

50. In an order processing data system for processing orders for the home delivery of food items,

(a) order entry means for entering particulars of an order including customer identification means, and time of order;

(b) order processing station means for preparation of food items for home delivery, said order processing station means comprising annunciator means for presenting a message concerning an order;

(c) signaling means for signaling when an order has been completed for delivery;

(d) data processing means coupled with said order entry means, said annunciator means and said signaling means; and

(e) control means coupled with said data processing means and controlling said annunciator means such that a warning message is delivered if the signaling means has failed to signal completion of a given order within a selected time interval.

51. In an order processing data system according to claim 50, means for applying order identification indicia to each order when ready for delivery, said signaling means comprising a reader for reading the order identification indicia means for signaling when an order has been completed for delivery.

52. In an order processing data system according to claim 50, said annunciator means comprising voice synthesis means controllable for supplying different voice messages, and said control means controlling said voice synthesis means for effecting delivery of different voice messages according to elapsed time since the time of an order as entered by the order entry means.