Integrated public safety answering point system

• US 4,893,325 A
• Filed: 09/23/1988
• Issued: 01/09/1990
• Est. Priority Date: 09/23/1988
• Status: Expired due to Term

• Current Assignee: Firstpoint Contact Technologies, LLC (Alvaria Incorporated)
• Original Assignee: Rockwell International Corporation
• Inventors: Modica, Catherine P., Pankonen, Andrew W., Zdenek, John M., Jester, Donald J., Mulrow, Robert J.
• Primary Examiner(s): Dwyer, James L.
• Application Number:
  US07/248,855
• Time in Patent Office: 473 Days
• Field of Search: 379/45, 379/49, 379/265, 379/269, 379/308, 379/309, 379/142, 379/207, 379/210, 379/211, 379/201
• US Class Current: 379/45
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 3/5237 Interconnection arrangements between ACD systems
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 3/66 Traffic distributors
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A telephone call distribution system for handling a special type call, the call containing at least automatic number identification (ANI) data, having at least one central switching location for receiving the call and having a circuit for processing, an interfacing circuit with an automatic location identification (ALI) data base having ALI data associated with the ANI data, the circuit for interfacing receiving the ANI data from the processing circuit and returning the ALI data to the processing circuit, and having a storage provision for the ALI data associated with the call; and a connecting circuit for connecting the processing circuit to at least one remotely located terminal for receiving the call, the processing circuit also sending the ALI data to the terminal.

Claims

1. A telephone call distribution system for handling a special type call, said call containing at least automatic number identification (ANI) data, comprising:

at least one central switching location for receiving said call and having means for processing;

means for interfacing with an automatic location identification (ALI) data base having ALI data associated with said ANI data, said means for interfacing receiving said ANI data from said means for processing and returning said ALI data to said means for processing, and having means for storing said ALI data associated with said call; and

means for connecting said means for processing to at least one remotely located terminal means for receiving said call, said means for processing also sending said ALI data to said terminal means.

2. The telephone call distribution system of claim 1, wherein said means for connecting is a two-wire pair line.

3. The telephone call distribution system of claim 1, wherein said ALI data is sent to said terminal means before said call is received by said terminal means.

4. The telephone call distribution system of claim 1, wherein said ALI data is retrieved by said means for interfacing while said call is being processed by said central switching location.

5. An integrated public safety answering points system for use with a plurality of user telephones and an auto location identification (ALI) database, comprising:

an SCX connected via a plurality of end offices to said plurality of user telephones, said SCX having means for interfacing with said ALI database and means for storing selected data from said ALI database;

at least one terminal having means for interfacing with said SCX, said terminal receiving said selected data from said SCX and having a voice connection via at least said SCX with a predetermined caller from said plurality of user telephones; and

transmission means for connecting said SCX to said terminal having only a two-wire line connected to said terminal.

6. The integrated public safety answering points system of claim 5, wherein said SCX has means for transmitting said ALI data first to said terminal over said two-wire line and means for establishing voice communication after transmission of said ALI data over said two-wire line between said SCX and said terminal.

7. The integrated public safety answering points system of claim 5, wherein said system has a plurality of terminals connected via said means for connecting to said SCX and said SCX has a means for automatic call distribution for routing said selected data and said predetermined call to an available terminal of said plurality of terminals.

8. The integrated public safety answering points system of claim 5, wherein said system further comprises a plurality of jurisdictions each having at least one terminal connected by said means for connecting to said SCX, said SCX having means for automatic number identification.