Telephone line communications control system

• US 4,907,260 A
• Filed: 06/05/1989
• Issued: 03/06/1990
• Est. Priority Date: 10/05/1987
• Status: Expired due to Fees

• Current Assignee: John Richard Prohs
• Original Assignee: Ambassador College
• Inventors: Akins, Charles G., Sandilands, Phillip E., Efthyvoulos, Nicholas, Prohs, John R., Scheid, Michael R.
• Primary Examiner(s): Dwyer, James L.
• Application Number:
  US07/362,040
• Time in Patent Office: 274 Days
• Field of Search: 379/34, 379/67, 379/88, 379/92, 379/94, 379/201, 379/207, 379/208, 379/210, 379/214, 379/218, 379/219, 379/220, 379/221, 379/223, 379/224, 379/225, 379/265, 379/266, 379/269 , 379/309
• US Class Current: 379/224
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/5125 with remote located operators
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 3/523 with call distribution or queueing

Abstract

The present invention is a telecommunications control system for accepting a plurality of multi-purpose stations for use as attendant stations in an attendant-service complex. Calls directed to the system from originating stations are received by a line connection subsystem having a plurality of connection controllers. Each connection controller in this first plurality of connection controllers provides for cooperating with a respective one of the plurality of multi-purpose stations defining opposite ends of a call connection path. Each of these connection controllers has a controllable switch for opening the call connection path and releasing the respective multi-purpose station. The line connection subsystem further includes a second plurality of connection controllers, each connection controller provides for cooperation with a respective one of the plurality of originating stations in defining opposite ends of a call connection path. A controllable interconnection is arranged between the first and second plurality of connection controllers and includes a system for controlling the interconnection system such that incoming calls from originating stations are extended to multi-purpose stations that have been accepted as attendant stations. Control of the interconnection system is accomplished by a computer processing subsystem which includes provisions for supervision of the system from a supervisory console.

Claims

1. A telecommunications control system for selectively networking a plurality of multi-purpose telephone stations for use as attendant stations in an attendant service complex to service calls directed to the system from originating stations, the system comprising:

first controllable means comprising a plurality of outgoing line connection controllers, each outgoing line connection controller for cooperating with a respective one of a plurality of multi-purpose stations in defining opposite ends of a call connection path;

second controllable means comprising a plurality of incoming line connection controllers, each incoming line station connection controller for cooperating with a respective one of a plurality of originating stations in defining opposite ends of a call connection path, and each including means for detecting a ringing signal indicating a request to establish a call connection path for an incoming call;

third controllable means comprising a plurality of controllable inter-connection means, each arranged between an incoming line station connection controller and an outgoing line station connection controller;

fourth controllable means for originating calls from the system to the multi-purpose stations via the outgoing line station connection controllers;

means for controlling the first, second, third, and fourth controllable means in a predetermined sequence of operations initiated by the detection of a ringing signal, in which sequence of operations a call is originated to a multi-purpose station while the ringing signal is present so as to be unnoticeable to a person using the originating station, and after completion of the call to the multi-purpose station, the call is answered and extended to the multi-purpose station by completing the incoming call at the incoming line station connection controller and extending the call to the outgoing line station connection controller via the inter-connection means; and

means for providing security against use of any of the multi-purpose stations within the attendant service complex by an unauthorized person, the means for providing security including means for controlling the outgoing line connection controller means to open the call connection path and release the multi-purpose station.

2. A system according to claim 1 wherein the means for providing security includes means for receiving a security-clearance signal via the call connection path to a multi-purpose station.

3. A system according to claim 2 wherein the means for providing security includes timer means for defining a timing interval to allow for receiving the security-clearance signal.

4. A system according to claim 3, wherein the means for receiving the security-clearance signal includes means for converting an in-band signal to a logic signal;

wherein the timer means produces a logic signal to define the timing interval end;

wherein the means for controlling the switching means to release a multi-purpose station comprises logic circuit means.

5. A telecommunications control system for selectively networking a plurality of multi-purpose telephone stations for use as attendant stations in an attendant service complex to service calls directed to the system from originating stations, the system comprising:

first controllable means comprising a plurality of outgoing line connection controllers, each outgoing line connection controller for cooperating with a respective one of a plurality of multi-purpose stations in defining opposite ends of a call connection path;

second controllable means comprising a plurality of incoming line connection controllers, each incoming line station connection controller for cooperating with a respective one of a plurality of originating stations in defining opposite ends of a call connection path, and each including means for detecting a ringing signal indicating a request to establish a call connection path for an incoming call;

third controllable means comprising a plurality of controllable interconnection means, each arranged between an incoming line station connection controller and an outgoing line station connection controller;

fourth controllable means for originating calls from the system to the multi-purpose stations via the outgoing line station connection controllers;

means for controlling the first, second, third, and fourth controllable means in a predetermined sequence of operations initiated by the detection of a ringing signal, in which sequence of operations a call is originated to a multi-purpose station while the ringing signal is present so as to be unnoticeable to a person using the originating station, and after completion of the call to the multi-purpose station, the incoming call is answered and extended to the multi-purpose station by completing the incoming call at the incoming line station connection controller and extending the call to the outgoing line station connection controller via the interconnection means; and

means for detecting the presence and source direction of an in-band signal, operative while a service attendant is servicing such a call.

6. A system according to claim 5 and further comprising means to initiate performance of control functions in response to in-band signals.

7. A system according to claim 6 and further comprising means for playing a pre-recorded message to prompt an authorized person to initiate generation of a predetermined in-band signal.

8. A system according to claim 7 and further comprising means controlled by the in-band signal detection means for providing security against use of a multi-purpose station by an unauthorized person.

9. A telecommunications control system for selectively networking a plurality of multi-purpose telephone stations for use as attendant stations in a attendant service complex to service calls directed to the system from originating stations, the system comprising:

first controllable means comprising a plurality of outgoing line connection controllers, each outgoing line connection controller for cooperating with a respective one of a plurality of multi-purpose stations in defining opposite ends of a call connection path;

second controllable means comprising a plurality of incoming line connection controllers, each incoming line station connection controller for cooperating with a respective one of a plurality of originating stations in defining opposite ends of a call connection path, and each including means for detecting a ringing signal indicating a request to establish a call connection path for an incoming call;

third controllable means comprising a plurality of controllable inter-connection means, each arranged between an incoming line station connection controller and an outgoing line station connection controller;

fourth controllable means for originating calls from the system to the multi-purpose stations via the outgoing line station connection controllers;

means for controlling the first, second, third, and fourth controllable means in a predetermined sequence of operations initiated by the detection of a ringing signal, in which sequence of operations a call is originated to a multi-purpose station while the ringing signal is present so as to be unnoticeable to a person using the originating station, and after completion of the call to the multi-purpose station, the incoming call is answered and extended to the multi-purpose station by completing the incoming call at the incoming line station connection controller and extending the call to the outgoing line station connection controller via the inter-connection means; and

means for controlling the first, second, third and fourth controllable means includes status monitoring means.

10. A system according to claim 9 and further comprising display means and manual input means for ruse by a supervisor in interactively controlling the system.

11. A system according to claim 10 wherein the status monitoring means cooperates with the display means to provide a continually-updated status report by which the supervisor may be prompted to use the manual input means to enter supervisory commands for the allocation and re-allocation of tasks.

12. A computer-controlled system connectable between a set of incoming lines and a set of outgoing lines for selectively networking a plurality of multi-purpose stations for use by service attendants in servicing incoming calls directed to the system from originating stations via the incoming lines, the system comprising:

controllable call extending means for connection between the incoming lines and the outgoing lines;

computer processing means for controlling the controllable call extending means;

the computer processing means including means providing digitally coded commands to control the call lo extending means and the call extending means including means providing status data to the computer processing means so the call extending means provides for extending incoming calls for answer and service by the service attendants;

the call extending means comprising in-band signal detection means operative while a service attendant is servicing such a call for detecting the presence and source direction of an in-band signal; and

the in-band signal detection means communicating with the means for providing status data to enable the computer processing means to initiate performance of control functions in response to the in-band signal.