Automatic telephone polling system

• US 4,922,520 A
• Filed: 01/31/1989
• Issued: 05/01/1990
• Est. Priority Date: 12/31/1986
• Status: Expired due to Fees

• Current Assignee: M A Kempner Incorporated
• Original Assignee: M A Kempner Incorporated
• Inventors: Walker, Richard L., Brand, Hunt K., Bernard, John K.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US07/304,704
• Time in Patent Office: 455 Days
• Field of Search: 379/92, 379/88, 379/89, 379/67, 379/69, 379/87, 379/101, 379/97
• US Class Current: 379/88.11
• CPC Class Codes: G07C 13/00 Voting apparatus
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

An efficient, easily-programmed and annoyance-free polling system includes the utilization of multiple voice synthesizers in multiple identical Telephone Interface Units (TIUs) operating independently under control of their own microprocessor, with the TIUs being connected to a bank of telephone lines. A Master Unit with its own voice synthesizer programs the TIUs for simultaneous polling and receipt of polled information. The voice synthesizer in the Master Unit is used for easy message editing and the elimination of "dead time". A personal or other computer is used for initialization, message set up and editing, telephone number generation, and cross-correlation and printing of polling results, with the TIUs working independently for simultaneously polling over many telephone lines. In one embodiment, programming of each individual TIU is accomplished through a specialized coding system unique to polling operations. In one embodiment branching occurs on a non-response or an erroneous answer for improved polling results. Message editing capability and trimming of the outgoing message is provided through the changing of the starting address and ending address of the message.

Claims

1. In an automatic telephone polling system having numbers of telephone interface units, each connected to a different line and each having a digitally-driven speech synthesis system, means for programming said units including a master unit having the same type speech synthesis system, whereby all telephone interface units can be easily simultaneously and initially programmed with the same messages from the master unit, and whereby all polling from the telephone interface units will have a uniformity dictated by the speech synthesis generated by the master unit.

2. A system for conducting simultaneous information exchange over a number of telephone lines, including both DTMF and rotary/pulse signals, comprising:

a number of individually-programmed telephone interface units for transmitting microphone-recorded predetermined voice messages over respective telephone lines and for receiving live information transmitted over the corresponding telephone line from an individual at the other end of a telephone line, each telephone interface unit operating independently once connected to a telephone line; and

computer means connected to each telephone interface unit for programming said unit prior to its connection to a telephone line;

each said telephone interface unit including means for storing responses received from said individual as ASCII characters, said computer means including means for collecting said responses in each telephone interface unit.

3. The system of claim 2 wherein said computer means includes means for cross-correlating stored data and for displaying the results of the correlation.

4. A system for conducting a poll comprising:

a computer, a computer program for setting up the poll format, for designating a set of telephone numbers, and for storing the results of the poll taken;

a number of substantially-identical telephone interface units coupled one each to a different telephone line, and each having its own microcomputer and storage, a voice synthesizer, and means for recognizing types of incoming signals; and

a master unit for operably connecting the telephone interface units to said computer during initialization of the telephone interface units, to provide a telephone number to a telephone interface unit, and only to recover information stored in the telephone interface unit whereby each telephone interface unit operates independently of said computer during a polling sequence.

5. The system of claim 4 wherein said master unit includes a master unit voice synthesizer having a digital-to-analog converter and means for programming said master unit voice synthesizer under control of said computer, with said programming means including a microphone, an analog-to-digital converter, storage means, audio reproduction means coupled to said voice synthesizer, and means for reading out said storage means to said master unit voice synthesizer.

6. The system of claim 4 wherein the voice synthesizer of said master unit is substantially identical to those of said telephone interface units to facilitate the programming of each telephone interface unit with identical sounding messages.

7. The system of claim 4 wherein said master unit includes means for storing both messages and formatting instructions, and means for transmitting messages and formatting instructions to each of said telephone interface units.

8. The system of claim 4 wherein each of said telephone interface units includes both hardware and software means for determining the types of incoming signals.

9. The system of claim 8 wherein said software means includes a hardware clipping circuit and means for determining the time between adjacent pulses produced by said clipping circuit, thereby to permit derivation of the frequency of an incoming signal.

10. The system of claim 8 wherein said software means includes means for sampling any incoming signal at predetermined times and for storing the frequency or frequencies of said incoming signal in frequency bins so as to provide a rough spectral analysis of the incoming telephone signals.

11. The system of claim 8 wherein said software means includes means responsive to a predetermined spectral analysis for branching to a predetermined portion of said poll format.

12. The system of claim 4 wherein said system includes a digitally-driven voice synthesizer, digital storage means for digitally storing a message to be transmitted, and means for changing the start and end addresses of said digital storage means for trimming said message and thus trimming dead time out of said polling sequence.

13. The system of claim 5 which includes a digitally-driven voice synthesizer, whereby a message can be trimmed and whereby branching to given messages can be made natural sounding.