Multiline computerized telephone monitoring system
First Claim
1. A telephone monitoring system comprising,monitor means for attachment to at least one of a number of target telephone lines to simultaneously sense voltage changes on the lines and convert the voltage changes into data input capable of being stored,a number of computers corresponding in number to the number of target telephone lines being sensed for voltage changes by said monitor means,each computer having a memory unit with a program and a keyboard to allow an operator to input data into said memory,means for electrically connecting said computer memory unit of each computer through said monitor to the respective target telephone line for the transmission of input data from the telephone line to said monitor and therefrom to said computer memory unit,a processing unit associated with each computer for receiving and processing data from said monitor means and said keyboard to develop responsive data by operation of said program contained in said memory unit, anda display screen associated with each computer and connected to said processing unit, said keyboard, and said memory unit for independently displaying data entered through said monitor in response to the input data from the respective telephone lines and data entered from the keyboard and developed by said processing unit.
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Accused Products
Abstract
In a telephone monitoring system a number of telephone lines are simultaneously monitored by a single monitor unit which connects the respective voltage signals transmitted by the lines into input signals having a digital format to a corresponding number of personal computers or in the alternative to a mainframe computer which is accessible by a number of keyboards corresponding in number to the number of lines being monitored. An operator responds to the input signals from the telephone lines by entering comment data through the keyboard as the data corresponding to the input signals is simultaneously displayed on the screen associated with each keyboard. Each personal computer or the single mainframe is programmed to store, retrieve and analyze the data simultaneously received from the monitor and the respective keyboard. As the data is being processed it is displayed on the respective screen and/or is available in printed form from a printer linked through the monitor unit to each of the personal computers or the mainframe computer.
305 Citations
17 Claims
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1. A telephone monitoring system comprising,
monitor means for attachment to at least one of a number of target telephone lines to simultaneously sense voltage changes on the lines and convert the voltage changes into data input capable of being stored, a number of computers corresponding in number to the number of target telephone lines being sensed for voltage changes by said monitor means, each computer having a memory unit with a program and a keyboard to allow an operator to input data into said memory, means for electrically connecting said computer memory unit of each computer through said monitor to the respective target telephone line for the transmission of input data from the telephone line to said monitor and therefrom to said computer memory unit, a processing unit associated with each computer for receiving and processing data from said monitor means and said keyboard to develop responsive data by operation of said program contained in said memory unit, and a display screen associated with each computer and connected to said processing unit, said keyboard, and said memory unit for independently displaying data entered through said monitor in response to the input data from the respective telephone lines and data entered from the keyboard and developed by said processing unit.
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7. A method for simultaneously monitoring a number of target telephone lines comprising the steps of,
connecting a number of target telephone lines to a monitor for simultaneously transmitting thereto voltage signal corresponding to conversation transmitted by the target telephone lines, converting the voltage signals from each target telephone line into a digital format, transmitting the digital format as input data to a number of computers corresponding in number to the number of target telephone lines being monitored, processing simultaneously the input data for each of the target telephone lines in accordance with a program contained in the memory of the computers, generating responsive data based on the input data and displaying the responsive data on screens of the respective computers, storing the responsive data in the memory of the respective computers, inputting additional data by an operator into the respective computers in response to input data processed by each computer and the responsive data displayed on each computer screen, and displaying output data on each computer screen in response to the input data from the respective target telephone lines and the additional data inputted by the operator by operation of the program contained in the memory of the respective computers.
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14. A method for simultaneously monitoring a number of target telephone lines comprising the steps of,
connecting a number of target telephone lines to a monitor for simultaneously transmitting thereto voltage signals corresponding to conversation transmitted by the target telephone lines, converting the voltage signals from each target telephone line into a digital format, transmitting the digital format from each target telephone line as input data to a mainframe computer, processing simultaneously the input data for each of the target telephone lines in accordance with a program contained in the memory of the mainframe computer, generating responsive data based on the input data and displaying the responsive data on a number of screens corresponding in number to the number of target telephone lines being monitored, storing the responsive data in the memory of the mainframe computer, inputting additional data by an operator into the mainframe computer in response to input data processed by the mainframe computer and the responsive data displayed on each screen, and displaying output data on each screen in response to the input data from the respective target telephone lines and the additional data inputted by the operator by operation of the program contained in the memory of the mainframe computer.
Specification