Method and apparatus for performing an automated collect call

• US 4,933,966 A
• Filed: 01/23/1989
• Issued: 06/12/1990
• Est. Priority Date: 01/23/1989
• Status: Expired due to Term

• Current Assignee: T-Netix, Inc. (Cognizant Technology Solutions Corp.)
• Original Assignee: Intellicall, Inc.
• Inventors: Rice, Michael R., Hird, John A., Owen, Lindsey D.
• Primary Examiner(s): SCHREYER, STAFFORD
• Application Number:
  US07/301,357
• Time in Patent Office: 505 Days
• Field of Search: 379/132, 379/91, 379/93, 379/97, 379/144
• US Class Current: 379/132
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 17/02 Coin-freed or check-freed systems , e.g. mobile- or card-operated phones, public telephones or booths
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04Q 3/00 Selecting arrangements H04Q5/00 - H04Q11/00 take precedence

Abstract

A telephone system and method of operation are disclosed which use a microprocessor control system (10), a speech generator (34) and speech memory (46) to automatically place collect calls without the need of a live operator. The telephone uses the microprocessor control system (10) and a speech record/playback generator (44) to receive a destination number and a recorded name from a user. The telephone uses the speech generator (34) to play audio messages to prompt the user throughout the process. The phone informs a called party of the identity of the user and receives responses from the called party through a DTMF receiver (52). A communication path is established through a telephone line interface (38) if the phone receives a response indicating the called party accepts the charges for the collect call. The microprocessor control system (10) generates a billing record or the call which is stored in a call record memory (11). The billing record can later be retrieved to facilitate billing the call.

Claims

1. An apparatus for performing an automated collect call from a localized telecommunications device remote from a central telephone office comprising:

circuitry at the device for receiving destination determining information input by a user;

transmitter circuitry at the device for transmitting access format information from the device to a telecommunications to establish contact with a called party;

circuitry at the device for generating prompts from the device to inform the called party of the desired collect call;

detector circuitry at the device for detecting a response from the called party; and

circuitry associated with the device for establishing a communication path between the user and the called party in response to the detection of a predetermined response from the called party, whereby the call may be placed by the user to the called party without requiring assistance from the central telephone office.

2. The apparatus of claim 1, and further comprising:

storage means at the device for recording billing information for the call such that a chargeable amount for the call may be billed to the called party.

3. The apparatus of claim 2, and further comprising:

circuitry at the device for transferring said billing information to a remote location to enable the billing of the call to the called party.

4. The apparatus of claim 1, wherein said localized telecommunications device comprises a pay telephone station.

5. The apparatus of claim 1, wherein said response from the called party comprises the called party not terminating the call for a predetermined period of time and wherein said detector circuitry, comprises:

a timer at the device for timing said predetermined period of time; and

a line status detector at the device for detecting if the called party has terminated the call.

6. The apparatus of claim 1, wherein said localized telecommunications device comprises a PBX.

7. The apparatus of claim 1, and further comprising:

circuitry at the device for receiving caller identification information from the user.

8. The apparatus of claim 7, wherein said caller identification information comprises the user'"'"'s name in audible form.

9. The apparatus of claim 8, wherein said audio circuitry generates an audio rendition of the user'"'"'s name to the called party to assist the called party to decide whether or not to accept the collect call.

10. The apparatus of claim 1, and further comprising:

circuitry associated with the device for establishing a temporary communication path between the user and the called party such that the user may identify himself to the called party to assist the called party in deciding whether or not to accept the collect call; and

circuitry at the device for prompting the user to identify himself to the called party.

11. The apparatus of claim 1, wherein said response from the called party comprises the transmission of a DTMF signal and wherein said detector circuitry comprises a DTMF receiver operable to detect said DTMF signal.

12. The apparatus of claim 1, wherein said response from the called party comprises voice audio signals spoken by the called party and wherein said detector circuitry comprises voice recognition circuitry operable to detect said voice audio signals.

13. A pay telephone station remote from a central telephone office for performing an automated collect call comprising:

circuitry within the station for audibly asking a called party if the party wishes to receive a collect call from a user;

circuitry within the station for detecting a response from the called party and for connecting the call between the party and the user; and

circuitry for storing billing information for the call at the station whereby the call may be placed by the user to the called party without the assistance of the central telephone office.

14. Apparatus for processing a telephone call from a user to a called party through a localized telecommunications device in conjunction with a telecommunications network including a central telephone office and having provisions for a call completion assistant, the device being remote from the central telephone office, the apparatus comprising:

circuitry associated with the device for receiving destination determining and access format information from the user related to the telephone call;

audio means at the device for prompting the user to respond with one of a plurality of possible responses associated with different modes for completing the telephone call;

means for routing the telephone call to the call completion assistant if a first response is input by the user;

said audio means prompting the user to input identification information if a second response is input by the user;

means for establishing contact with the called party through the telecommunications network;

said audio means operable to inform the called party of the identity of the user utilizing said identification information and prompting the called party to respond according to the called party'"'"'s choice as to whether or not to receive and be billed for the telephone call;

circuitry associated with the device for connecting a communication path between the user and the called party if a first response is input by the called party, whereby the call may be placed by the user to the called party without requiring assistance from the central telephone office; and

storage means at the device for recording billing information for the telephone call.

15. The apparatus of claim 14, and further comprising:

a memory at the device for storing said identification information.

16. The apparatus of claim 14, wherein said first response from the called party comprises the called party not terminating the call for a predetermined period of time, the apparatus further comprising:

a timer at the device for timing said predetermined period of time; and

a line status detector at the device for detecting if the called party has terminated the call.

17. The apparatus of claim 14 wherein said first response from the called party comprises a DTMF signal transmitted by the called party, the apparatus further comprising:

a DTMF receiver for detecting said DTMF signal; and

circuitry associated with the device for prompting the called party to enter said DTMF signal.

18. The apparatus of claim 14 wherein said first response from the called party comprises audio signals spoken by the called party, the apparatus further comprising:

voice recognition circuitry operable to detect said audio signals.

19. The apparatus of claim 14, wherein said localized telecommunications device comprises a pay telephone terminal and further comprises means for storing said billing information at said terminal.

20. The apparatus of claim 14, and further comprising means for routing the telephone call to a predetermined destination if no response is input by the user within a predetermined time interval.

21. The apparatus of claim 14, and further comprising means for detecting a response from the called party in order to determine the type of call connection between the user and the called party.

22. The apparatus of claim 21, and further

timer means for determining if a predetermined amount of time has elapsed waiting for a response from the called party;

and

means responsive to said timer means for connecting a predetermined communication path between the user and the called party if said predetermined amount of time has elapsed without a response from the called party.

23. The apparatus of claim 14, and further comprising:

call completion detector means for detecting the completion of the telephone call; and

means responsive to said call completion detector means for disconnecting said communication path.

24. The apparatus of claim 14, and further comprising input means allowing the user to input said responses, said destination determining information and said access format information on a telephone key pad.

25. The apparatus of claim 14 and further comprising memory means for storing said destination determining information and said access format information at the device.

26. The apparatus of claim 14, and further comprising means for recording said identification information.

27. The apparatus of claim 26, wherein said identification information comprises audio signals corresponding to the enunciation of the name of the user and wherein said means for recording said identification information comprises:

receiver means for receiving said audio signals;

digitizer means for digitizing said audio signals into a digitally formatted data string corresponding to said audio signa;

memory means for storing said data string; and

means for reconstructing said data string into an analog representation of the user'"'"'s voice.

28. The apparatus of claim 14, wherein said storage means is provided by:

means for determining the duration of the call; and

means storing rate information associated with the call duration and the location of the called party.

29. The apparatus of claim 14, and further comprising:

means at the device for altering said access format information of the telephone call prior to establishing contact with the called party.

30. A method for performing an automated collect call from a local telecommunications station remote from a central telephone office comprising the steps of:

receiving at the station destination determining information input by a user;

transmitting from the station access format information and said destination determining information to a telecommunications network to establish contact with the called party;

generating audio from the station to inform the called party of the desired collect call;

receiving at the station response signals generated by the called party; and

establishing a communication path between the user and the called party, whereby the collect call may be placed by the user to the called party without requiring assistance from the central telephone office.

31. The method of claim 30, and further comprising:

recording billing information at the station such that a chargeable amount for the call may be calculated.

32. The method of claim 30, and further comprising:

providing the user with a plurality of choices of completing the call, the user able to generate different responses to the station in order to select the desired type of call to be placed.

33. The method of claim 32, wherein one of the types of calls comprises a collect call.

34. The method of claim 32, wherein one of the types of calls comprises a call completed by a call completion assistant.

35. The method of claim 30, wherein the audio to the called party informs the called party of the identity of the user and requests the called party to generate a response indicating acceptance of the collect call.

36. The method of claim 35, wherein the response from the called party comprises depression of selected keys on a telephone keypad.

37. The method of claim 31, and further comprising the step of:

billing said chargeable amount to the called party.

38. The method of claim 35, wherein the response of the called party comprises not hanging up for a predetermined period of time, the method further comprising the steps of:

waiting for the predetermined period of time prior to said step of establishing a communication path; and

detecting if the called party has hung up during the predetermined period of time.

39. The method of claim 35, wherein the response of the called party comprises audio signals spoken by the called party and wherein said step of receiving at the station response signals further comprises the step of detection at the station the audio signals.

40. A method for processing telephone calls from a user to a called party utilizing a localized telecommunications station in conjunction with a telecommunications network having a central telephone office and having provisions for a call completion assistant, the station being remote from the central telephone office, the method comprising the steps of:

receiving at the station destination determining information and access format information associated with the telephone call from the user;

prompting the user to respond with a plurality of possible responses associated with different modes for completing the telephone call;

routing the telephone call to a call completion assistant if a first response is input by the user;

upon the input by the user of a second response, prompting the user to input identification information;

inputting access format information and the destination determining information into the telecommunications network;

informing the called party from the station of the identity of the user utilizing the identification information;

prompting the called party to respond according to the called party'"'"'s choice as to whether or not to receive and be billed for the telephone call;

connecting a communication path between the user and the called party if a first response is input by the called party, whereby the call may be placed by the user to the called party without requiring assistance from the central telephone office; and

recording billing information for the call at the station.

41. The method of claim 40, and further comprising:

altering the access format information of the telephone call upon the input by the user of the second response; and

transmitting the altered access format information into the telecommunications network.

42. The method of claim 41, wherein said step of altering the access format information comprises changing the format of the call input by the user to a direct dial 1+ telephone call.

43. The method of claim 40, wherein said localized telecommunications station comprises a pay telephone terminal and further comprising the step of storing said billing information at said terminal such that a chargeable amount may be calculated for the telephone call.

44. The method of claim 43, wherein said chargeable amount is subsequently billed to the called party.

45. The method of claim 40, wherein said response from the called party comprises depression of selected keys on a telephone keypad.

46. The method of claim 40, and further comprising the step of routing the telephone call to a predetermined destination if no response is input by the user within a predetermined time interval.

47. The method of claim 40, and further comprising the step:

recording the identification information at the station.

48. The method of claim 40, and further comprising the steps of:

connecting a temporary communication path between the user and the called party; and

prompting the user to identify himself to the called party using the temporary communication path to aid the called party in deciding whether or not to accept being billed for the call.

49. The method of claim 46, wherein said predetermined destination corresponds to the call completion assistant.

50. The method of claim 40, and further comprising the step of connecting a communication path between the user and the called party if no response is input by the called party within a predetermined time interval.

51. The method of claim 40, and further comprising the steps of:

detecting when the called party has finished the telephone call; and

disconnecting the communication path.

52. The method of claim 40, and further comprising the steps of:

detecting when the user has finished the telephone call; and

disconnecting the communication path.

53. The method of claim 40 wherein the first response input by the called party comprises the transmission of a DTMF signal through the telecommunication network, the method further comprising the steps of:

prompting the called party as to the appropriate DTMF signal to be transmitted to accept the charges for the telephone call; and

detecting the DTMF signal transmitted by the called party.

54. The method of claim 40 and further comprising the step of:

detecting voice audio from the called party, the voice audio comprising the first response indicating the called party'"'"'s acceptance of the charges for the call.