Busy/no-answer call completion equipment

• US 4,935,958 A
• Filed: 12/19/1988
• Issued: 06/19/1990
• Est. Priority Date: 09/22/1986
• Status: Expired due to Term

• Current Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Original Assignee: Dytel Corp. (Enghouse Systems Limited)
• Inventors: Milsted, Neil F. N., Morganstein, Sanford J., Mehta, Bakulesh A., Krakau, Herbert B., Klecka, Mark D.
• Primary Examiner(s): Dwyer, James L.
• Application Number:
  US07/286,273
• Time in Patent Office: 547 Days
• Field of Search: 379/386, 379/372, 379/283, 379/282, 379/350, 379/201, 379/381, 328/138, 328/140, 381/56
• US Class Current: 379/372
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53391 dependent on calling party
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 3/625 Arrangements in the private branch exchange

Abstract

Apparatus for recognizing a telephone call supervision signal by comparing its frequency and cadence to the frequency and cadence of a previously learned call supervision signal is provided as part of call completion equipment (10). Call progress tone detector (50) receives a call supervision signal and responds by outputting frequency parametric signals which indicate whether predetermined standard frequencies are present in the received signal. Microprocessor (74) determines the cadence of the received call supervision signal and outputs a corresonding cadence parametric signal. If it is beneficial to learn the received call supervision signal, the frequency and cadence parameters are stored in memory (78). Recognition circuits can then recognize a subsequent telephone call supervision signal by comparing its frequency and cadence parameters to the frequency and cadence parameters stored in memory (78) for at least one learned signal.

Claims

1. Apparatus for recognizing a telephone call supervision signal by comparing its frequency and cadence to the frequency and cadence of at least one learned call supervision signal, comprising:

a detector for receiving a first call supervision signal and outputting frequency parameters which indicate whether predetermined standard frequencies are present in the received signal;

a processor coupled to said detector for determining the first call supervision signal cadence and outputting a corresponding cadence parameter;

a memory for storing the frequency and cadence parameters for at least one call supervision signal;

means for selectively transmitting said cadence and frequency parameters of said first call supervision signal to said memory based on whether said first call supervision signal is to be learned;

said detector operable to receive a second call supervision signal and output a frequency parameter in response, said processor operable to determine the cadence of said second call supervision signal and output a cadence parameter in response; and

recognition circuits operable to compare the frequency and cadence parameters of said second signal with said frequency and cadence parameters of said first call supervision signal stored in memory.

2. The apparatus of claim 1, wherein said processor determines the call supervision signal cadence by cyclically sampling said frequency parametric signals.

3. The apparatus of claim 2, and further comprising means for recording a number of samples taken by said processor during an active period in which at least one standard frequency is present and a number of samples taken by said processor during an inactive period in which no standard frequencies are present.

4. The apparatus of claim 3, wherein said means for recording includes a first counter incremented each time the sample is taken during the active period and a second counter incremented each time the sample is taken during the inactive period.

5. The apparatus of claim 4, and further comprising a means for inhibiting said first counter until the beginning of an active period has been encountered and for inhibiting said second counter until the beginning of an inactive period has been encountered.

6. The apparatus of claim 3, wherein said cadence parameters as stored comprise a first range corresponding to the number of samples taken during an active period and a second range corresponding to the number of samples taken during an inactive period.