Attendant-controlled call message delivery system and method
First Claim
1. A method of operating a call message delivery system for use with a communication network for serving stations connectable to said network, the method comprising the steps ofstoring a call message for delivery at a selected time to a specified party at a called station;
- alerting a system attendant of a call message delivery attempt to the called station at the selected time;
announcing, when the call is answered at said called station, the existence of said call message for said specified party; and
in response to the attendant determining that the specified party has answered at the called station, the attendant enabling the system to complete the call message delivery by causing the call message to be outputted to the specified party.
1 Assignment
0 Petitions
Accused Products
Abstract
A Call Message Delivery system (CDS) enables an attendant to control the delivery of a recorded call message from a caller to a specified party at a called station. The CDS alerts the attendant at a delivery time, selected by either the caller or the system. When the attendant determines that the specified party has answered the call at the called station, the caller'"'"'s recorded call message is outputted to the specified party. If the specified party is not available, the attendant may schedule the call for a later delivery or may forward the call to another station specified by the answering party at the called station.
-
Citations
20 Claims
-
1. A method of operating a call message delivery system for use with a communication network for serving stations connectable to said network, the method comprising the steps of
storing a call message for delivery at a selected time to a specified party at a called station; -
alerting a system attendant of a call message delivery attempt to the called station at the selected time; announcing, when the call is answered at said called station, the existence of said call message for said specified party; and in response to the attendant determining that the specified party has answered at the called station, the attendant enabling the system to complete the call message delivery by causing the call message to be outputted to the specified party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
-
-
16. A call delivery system for use with a communication network for delivering call messages to stations connectable to said network, said system comprising
memory means for storing a call message for delivery at a selected time to a specified party at a called station; -
means for alerting a system attendant of a call message delivery attempt to the called station at the selected time; terminal means responsive to an input from an attendant following the attendant determining that the specified party has answered at the called station, for enabling an output means to output the call message to the specified party; and output means responsive to an enablement by said terminal for outputting an announcement indicating the existence of said call message for said specified party. - View Dependent Claims (17, 18, 19, 20)
-
Specification