System for the recognition of automated telephone answering devices and delivery of prerecorded messages to such devices

• US 4,941,168 A
• Filed: 09/21/1988
• Issued: 07/10/1990
• Est. Priority Date: 09/21/1988
• Status: Expired due to Term

• Current Assignee: Telecom International, Inc. (PLBY Group, Inc.)
• Original Assignee: Telecom International, Inc. (PLBY Group, Inc.)
• Inventors: Kelly, Joseph J. Jr.
• Primary Examiner(s): NOT, DEFINED
• Assistant Examiner(s): Tomassini, James E.
• Application Number:
  US07/247,200
• Time in Patent Office: 657 Days
• Field of Search: 379/67, 379/69, 379/88, 379/80, 379/92, 379/216, 379/79, 369/50
• US Class Current: 379/69
• CPC Class Codes: H04M 1/27 Devices whereby a plurality of signals may be stored simultaneously
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 2203/2027 Live party detection
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: Y10S 379/904 Auto-calling

Abstract

This invention relates to an automated telephone dialing system, for recognizing electronically, whether a called party is a human subject or an automated telephone answering device, and for delivery of pre-recorded messages in synchronization with the activation of the receive function of an automatic answering machine. The determination of whether a called party is human or an answering device is made based on analysis of the party'"'"'s response to an audio instruction. The system delivers pre-recorded messages to a live party or to an automated answering device in the time sequence required or recording of the message by the answering device.

Claims

1. An improved automated telephone dialing and message delivery system, comprising:

means for automatically dialing a telephone number over a communication channel so as to establish a communications channel with a called telephone;

means for detecting a presence or absence of an audio signal over the communications channel emanating from the called telephone;

means for providing audio instructions to the called telephone after the presence of an audio signal is detected emanating from the called telephone;

means for determining if the audio instructions are acknowledged by a party at the called telephone;

means for providing audio messages to a live party when audio instructions are acknowledged;

means for delivery of messages to a telephone answering device when audio instructions are not acknowledged, including means for detecting the absence of any audio signal emanating from the called telephone and means for providing audio messages to the telephone answering device when no audio signal is emanating from the called telephone.

2. An automated telephone dialing and message delivery system, comprising:

a telephone dialing interface between a controller and a communications channel so as to establish a communications channel with a called telephone;

an audio detector circuit to determine a presence or absence of an audio signal over the communications channel emanating from the called telephone;

an audio/telephony interface and controller to provide audio instructions to the called telephone after the presence of an audio signal is detected from the called telephone;

an audio detection routine to operate with the audio detector circuit to determine if the audio instructions are acknowledged by a party, a record mode answering machine, or an endless message answering machine;

an audio routine to operate the audio telephony interface to provide audio messages to a live party when the audio instructions are acknowledged by a party;

an audio routine to operate the audio telephony interface to provide a message to a record mode answering machine;

a routine to disconnect the established communications channel if the called telephone was answered by an endless message answering machine.

3. An automated telephone dialing and message delivery system as in claim 2 wherein the audio instructions request the called party to wait.

4. An automated telephone dialing and message delivery system as in claim 2 wherein the audio instructions request the called party to press/dial a number.

5. An automated telephone dialing and message delivery system as in claim 3 wherein the audio detection routine determines a type of answer by waiting for a period of silence after the audio instruction.

6. An automated telephone dialing and message delivery system as in claim 5 wherein the silence period for a live party determination is more than 1.5 seconds immediately after the instructions.

7. An automated telephone dialing and message delivery system as in claim 5 wherein the audio detection routine determination for a record mode answering machine is made by finding no immediate silent period after the instructions but finding a silent period during a maximum time period for a message length for a call answering device.

8. An automated telephone dialing and message system as in claim 4 wherein the audio detection routine determines a type of answer by detecting if the called party pressed/dialed the number.

9. An automated telephone dialing and message delivery system as in claim 8 wherein the audio detection routine determination for a record mode answering machine is made by not detecting a pressed/dialed number but finding a silent period during a maximum time period for a message length for a call answering device.

10. An automated telephone dialing and message delivery system as in claim 2 wherein the audio detection routine determination for an endless message answering machine is made by finding no silent period after a maximum time period for a message length for a call answering device has expired.

11. An automated telephone dialing and message delivery system as in claim 2. Also comprising a storage unit to record results from the audio detection routine.

12. An automated telephone dialing and message delivery system as in claim 11 wherein the results recorded include number called and type of answer.

13. A method to improve automated telephone dialing and message delivery, comprising the steps of;

automatically dialing through a communications channel to establish a communications channel with a called telephone;

detecting a presence or absence of an audio signal over the communications channel emanating from the called telephone;

providing audio instructions to the called telephone after the presence of an audio signal is detected from the called telephone;

determining if the audio instructions are acknowledged by a party, a record mode answering machine, or an endless message answering machine, at the called telephone.

providing audio messages to a live party when the audio instructions are acknowledged;

providing audio messages during a record mode of a record mode answering machine;

disconnecting the established communications channel if the called telephone is answered by an endless message answering machine.

14. A method to improve automated telephone dialing and message delivery as in claim 13 wherein the audio instructions instruct the called party to wait.

15. A method to improve automated telephone dialing and message delivery as in claim 13 wherein the audio instructions instruct the called party to press/dial a number.

16. A method to improve automated telephone dialing and message delivery as in claim 14 wherein determining a type of answer is performed by waiting for a silent period after the audio instructions.

17. A method to improve automated telephone dialing and message delivery as in claim 16 wherein a live party is determined by finding a silent period of more than 1.5 seconds immediately following the audio instructions.

18. A method to improve automated telephone dialing and message delivery as in claim 16 where in a record mode answering machine is determined by finding a silent period at a time after the instructions are given but before a maximum time period for an answering machine has expired.

19. A method to improve automated telephone dialing and message delivery as in claim 15 wherein determining a live party is performed by detecting a pressed/dialed number.

20. A method to improve automated telephone dialing and message delivery as in claim 19 wherein determining a record mode answering machine is made by not detecting a pressed/dialed number but finding a silent period during a maximum time period for a message length for a call answering machine.

21. A method to improve automated telephone dialing and message delivery as in claim 13 wherein an endless message answering machine is determined by finding no silent period after a maximum time period for a message length for a call answering device has expired.

22. A method to improve automated telephone dialing and message delivery as in claim 13 also comprising the step of storing the results of each call.

23. A method to improve automated telephone dialing and message delivery as in claim 22 wherein stored results include number dialed and type of answer.