Apparatus and method for automatically reconfiguring telephone network resources

• US 4,959,854 A
• Filed: 01/26/1990
• Issued: 09/25/1990
• Est. Priority Date: 01/26/1990
• Status: Expired due to Term

• Current Assignee: Intervoice Limited Partnership A Nevada Limited Partnership Composed of As Its SOLE General Partner Intervoice GP Incorporated
• Original Assignee: Intervoice Incorporated
• Inventors: Hammond, Dwain H., Polcyn, Michael J., Cave, Ellis K.
• Primary Examiner(s): Schreyer, Stafford D.
• Application Number:
  US07/471,284
• Time in Patent Office: 242 Days
• Field of Search: 379/112, 379/157, 379/165, 379/201, 379/243, 370/62
• US Class Current: 379/157
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/50 Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers H04M3/487 takes precedence; centralised dictation systems H04M11/10; Centralised arrangements for recording messages
• CPC Class Codes: H04Q 3/54591 Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis

Abstract

A system is provided to automatically reconfigure resource modules (302) to perform selected functions. Incoming telephone calls are allocated by a resource manager (304) to appropriate resource modules (302). Based upon logic programmed into a computer (309) coupled to the resource manager (304), the system can predict how many resource modules (302) providing each function are required to handle the incoming calls. The computer (309) directs the resource manager (304) to reconfigure certain of the resource modules (302) to provide the necessary functions. This reconfiguration can occur dynamically during any particular call.

Claims

1. A programmable resource circuit for use in conjunction with a telephone connection to or from telephone facilities, said resource circuit comprising:

means for associating said resource circuit with a particular telephone connection;

means for performing a plurality of different call functions with respect to said particular telephone connection; and

means operable during said particular telephone connection for accepting instructions operable for controlling which of said functions is to be performed at a given time.

2. The resource circuit set forth in claim 1 further comprising:

means for sharing said resource circuit with telephone connections established to or from a plurality of different telephone facilities; and

wherein said associating means is operative on a telephone connection by connection basis with respect to each of said telephone lines.

3. The resource circuit set forth in claim 1 wherein said associating means permanently associates said resource with telephone connections established to or from a particular one of said facilities.

4. The resource circuit set forth in claim 1 further comprising:

means for storing said instructions on a temporary basis.

5. The resource circuit set forth in claim 4 further comprising:

means for receiving information for presentation to, or information received from, said associated telephone connection while said resource circuit is performing a particular function under control of said stored instructions; and

means for temporarily storing said received information.

6. The resource circuit set forth in claim 5 further comprising:

means for processing said temporarily stored information under control of said stored instructions.

7. The resource circuit set forth in claim 6 wherein said processing means is a digital signal processor and wherein said temporarily stored information is digitized.

8. The resource circuit set forth in claim 1 wherein said instructions are received from a source external of said resource circuit.

9. The resource circuit set forth in claim 1 wherein said instructions are accepted from a plurality of different prestored instruction sets, each instruction set operable for controlling different telephone call functions.

10. The resource circuit set forth in claim 9 further comprising:

means for monitoring each said telephone connection; and

means controlled by said monitoring means for selecting which one of said instruction sets is operative at any given time.

11. A telephone system including a plurality of programmable resource circuits each for use in conjunction with a telephone connection to or from a telephone facility, said system comprising:

means for associating a selected one of said resource circuits with a particular telephone connection;

means for adapting each said resource circuit to perform one of a plurality of different call functions with respect to said particular telephone connection; and

means within said selected resource circuit for accepting instructions for controlling which of said functions is to be performed at a given time.

12. The system set forth in claim 11 wherein said controlling means is operable during said particular telephone connection to change said function on a dynamic basis.

13. The system set forth in claim 12 further comprising:

means for sharing said resource circuit with telephone connections established to or from a plurality of different telephone facilities; and

wherein said associating means is operative on a telephone connection by connection basis with respect to each of said telephone lines.

14. The system set forth in claim 11 wherein said associating means permanently associates said resource with telephone connections established to or from a particular one of said facilities.

15. The system set forth in claim 11 further comprising:

means for storing said instructions on a temporary basis.

16. The system set forth in claim 15 further comprising:

means for receiving information for presentation to, or information received from, said associated telephone connection while said resource circuit is performing a particular function under control of said stored instructions; and

means for temporarily storing said received information.

17. The system set forth in claim 16 further comprising:

means for processing said temporarily stored information under control of said stored instructions.

18. The system set forth in claim 17 wherein said processing means is a digital signal processor and wherein said temporarily stored information is digitized.

19. The system set forth in claim 11 wherein said instructions are received from a source external of said resource circuit.

20. The system set forth in claim 11 wherein said instructions are received from a source external of said system.

21. The system set forth in claim 11 wherein said instructions are accepted from a plurality of different prestored instruction sets, each instruction set operable for controlling different telephone call functions.

22. The system set forth in claim 11 further comprising:

means for monitoring each said telephone connection; and

means controlled by said monitoring means for selecting which one of said instruction sets is operative at any given time.

23. The method of operating a telephone system including a plurality of programmable resource circuits each for use in conjunction with a telephone connection to or from a telephone facility, said method comprising the steps of:

associating a selected one of said resource circuits with a particular telephone connection;

adapting each said resource circuit to perform one of a plurality of different call functions with respect to said particular telephone connection; and

accepting instructions within said selected resource circuit for controlling which of said functions is to be performed at a given time.

24. The method set forth in claim 23 wherein said operating step is enabled during said particular telephone connection to change said function on a dynamic basis.

25. The method set forth in claim 24 further comprising the step of:

sharing said resource circuit with telephone connections established to or from a plurality of different telephone facilities; and

wherein said

associating step is operative on a telephone connection by connection basis with respect to each of said telephone lines.

26. The method set forth in claim 23 wherein said associating step permanently associates said resource with telephone connections established to or from a particular one of said facilities.

27. The method set forth in claim 23 further comprising:

means for storing said instructions on a temporary basis.

28. The method set forth in claim 27 further comprising the steps of:

receiving information for presentation to, or information received from, said associated telephone connection while said resource circuit is performing a particular function under control of said stored instructions; and

temporarily storing said received information.

29. The method set forth in claim 28 further comprising the step of:

processing said temporarily stored information under control of said store instructions.

30. The method set forth in claim 29 wherein said processing step is a digital signal processor and wherein said temporarily stored information is digitized.

31. The method set forth in claim 23 wherein said instructions are received from a source external of said resource circuit.

32. The method set forth in claim 23 wherein said instructions are received from a source external of said system.

33. The method set forth in claim 23 wherein said instructions are accepted from a plurality of different prestored instruction sets, each instruction set operable for controlling different telephone call functions.

34. The method set forth in claim 23 further comprising the steps of:

monitoring each said telephone connection; and

selecting, under control of said monitoring step, which one of said instruction sets is operative at any given time.

35. A system for reconfiguring resources in a telephone network, comprising:

a resource manager; and

a plurality of standard resource modules coupled to the telephone network, each of said resource modules configurable under control of said resource manager to perform a plurality of resource functions.

36. The system of claim 35 wherein said resource manager comprises:

means for determining the resource required by received calls; and

means responsive to said determining means for transmitting configuring instructions to said resource modules.

37. The system of claim 36 and further comprising means for monitoring said telephone network for determining said resource requirements and wherein said determining means is responsive to said monitoring means.

38. The system of claim 35 wherein each of said resource modules comprises:

control circuitry responsive to said resource manager for receiving and storing instructions from said resource manager; and

a programmable digital signal processor responsive to said processing circuitry, said digital signal processor operable to provide a resource function to said telephone network.

39. The system of claim 38 wherein said system further includes:

a computer; and

means for transferring instructions to and from said computer for establishing said configuring instructions.

40. The system of claim 35 wherein said resources are shared among a plurality of system call completion facilities.

41. The system of claim 35 wherein said resources are permanently associated with system call completion facilities.

42. A method for reconfiguring resource modules in conjunction with a telephone system where calls are completed to designated facilities, and wherein certain resources are necessary in order to process calls to said designated facilities, said method comprising the steps of:

determining which resources are required by received calls; and

reconfiguring in accordance with said determined required resources at least one of said modules such that it provides at any point in time the resource necessary for any particular said call.

43. The method of claim 42 wherein said reconfiguring step includes the step of monitoring the telephone system to determine said resource requirements.

44. The method of claim 42 wherein said reconfiguring step includes the step of downloading instructions for said required resource into memory on said resource module.

45. The method of claim 44 wherein said downloading step includes the step of sending and receiving instructions between a resource manager and a computer operating independent of said switching system.

46. The method of claim 42 wherein each said resource is permanently associated with a particular one of said facilities.

47. The method of claim 42 wherein each said resource is shared among a plurality of said facilities.

48. A method for reconfiguring shared resource modules in a telephone system where calls are completed to designated facilities, and wherein certain resources are necessary in order to process calls to said designated facilities, said method comprising the steps of:

determining which resources are required by received calls; and

dynamically reconfiguring, in accordance with said determined required resources, the least-used resource module such that it provides the most needed resource function with respect to any designated call completion facility.

49. The method of claim 48 wherein said reconfiguring step includes the step of monitoring the telephone system to determine said resource requirements.

50. The method of claim 48 wherein said reconfiguring step includes the step of downloading instructions for said required resource function into memory on said resource module.

51. The method of claim 50 wherein said downloading step includes the step of sending and receiving instructions between a resource manager and a computer operating independent of said switching system.

52. The method of claim 50 wherein said downloading is performed at system installation.