Call message delivery system and method

• US 4,972,461 A
• Filed: 09/20/1989
• Issued: 11/20/1990
• Est. Priority Date: 09/20/1989
• Status: Expired due to Term

• Current Assignee: American Telephone & Telegraph Company (AT&T, Inc.), AT&T Information Systems Inc. (AT&T, Inc.), Bell Telephone Laboratories, Inc. (Nokia Corporation)
• Original Assignee: AT&T, Inc.
• Inventors: Ying, Wen-Ping, Hsiao, Tung-Hai, Chau, Nga V., Karawas, Georg K., LeCronier, Richard E., Parrott, Dawn R., Russell, Thomas L. Jr., Brown, Percy B.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US07/410,559
• Time in Patent Office: 426 Days
• Field of Search: 379/89, 379/88, 379/67, 379/214, 379/213, 379/212, 379/112, 379/91
• US Class Current: 379/88.26
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 17/02 Coin-freed or check-freed systems , e.g. mobile- or card-operated phones, public telephones or booths
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A call delivery service (CDS) apparatus and method are disclosed which enable non-subscriber callers to a common carrier network to bill a voice message delivery to their billing code, and to check the delivery status of the message from the network during a subsequent call. Optionally, at the caller'"'"'s request, CDS can deliver the message status to the caller at a predesignated station. In one embodiment the caller can optionally request a response from the message recipient or answering party at the called station.

Claims

1. A method of operating a call delivery system for use with a common carrier network for serving stations connectable to said network, comprising the steps of:

enabling a caller, at a station calling a called station to bill, to a billing code of the caller, a call request to deliver a voice message from said calling station;

establishing, in response to said request, a status memory location identifiable using said caller'"'"'s billing code and storing therein a status message indicating a status of said request; and

in response to a subsequent call from the caller, checking said status memory location using the caller'"'"'s billing code and outputting the status message to the caller.

2. The method of claim 1 further including the step of

recording said caller'"'"'s voice message at a memory location identifiable using said caller'"'"'s billing code.

3. The method of claim 1 further including the step of

recording said caller'"'"'s voice message at a memory location identifiable using a system specified message identification code.

4. The method of claim 1 wherein information entered into the system during the enabling step is entered with the assistance of a system attendant.

5. The method of claim 1 further including the steps of

delivering said voice message to said called station and

updating said status message to indicate the results of said delivering step.

6. The method of claim 5 wherein the caller selects the time for the performance of said delivering step.

7. The method of claim 5 wherein said enabling step enables the caller to receive a voice message response from a party at said called station, and

wherein the method includes the steps of

in response to a successful delivery step, recording a voice message response from said party at said called station;

and

playing said voice message response to said caller following said subsequent call therefrom.

8. The method of claim 5 further including the step of playing, prior to said delivering step, a pre-recorded system message at the destination station announcing the receipt of said voice message.

9. The method of claim 1 wherein said status message includes a pre-recorded system message.

10. The method of claim 1 wherein said subsequent call from said caller is a second call request to deliver a second voice message.

11. The method of claim 1 wherein said enabling step enables the caller to request a status notification call from the system, and

wherein the method includes the further steps of

collecting from the caller the number identifying a station that is to receive the status notification call;

and

subsequently notifying the identified station of the status notification call and outputting the status message thereat.

12. The method of claim 11 wherein the caller selects a notification time when the system is to enable said notifying step.

13. The method of claim 1 wherein said recording step includes

recording the caller'"'"'s name for output with said voice message.

14. The method of claim 1 wherein said enabling step includes the step of

verifying the caller'"'"'s billing code by using a billing validation service provided by said network.

15. The method of claim 1 wherein said caller'"'"'s billing code is obtained from a non-telephone-number-based credit card.

16. The method of claim 1 wherein said caller'"'"'s billing code is obtained from a telephone-number-based credit card.

17. A call delivery system, for use with a common carrier network for delivering voice messages to stations connectable to said network;

means for receiving a call from a caller requesting to bill to a caller'"'"'s billing code a voice message call to a called station;

data base means responsive to said received voice message call for storing in a status memory location, identifiable using said caller'"'"'s billing code, a status message indicating the status of a voice message call and for storing said voice message in a voice file identifiable using said caller'"'"'s billing code; and

processor means responsive to a subsequent call inquiry from said caller for checking said status memory location using the caller'"'"'s billing code and outputting the status message to the caller.

18. The call delivery system of claim 17 wherein

said processor means is responsive to a message delivery time specified by said caller for initiating message delivery to the called station, and

wherein said processor means updates said status memory location to indicate the results of the message delivery.

19. The call delivery system of claim 17 wherein

said processor means is responsive to said caller requesting a voice message response following the delivery of said voice message call to the called station for recording said voice message response and outputting said voice message response to said caller following a status inquiry therefrom.

20. The call delivery system of claim 17 wherein

said database means stores a plurality of pre-recorded system voice messages and, wherein

said processor means selects one of said system messages for output to a party at a station set connected to said system prior to outputting any status message to said party.

21. A call processing method for a common carrier network arrangement including a call delivery system for serving stations connectable to said network, the method comprising the steps of:

enabling a caller, who is not a subscriber of said network, at a station calling a called station to bill to a credit card number a request to deliver a voice message receivable from said calling station;

establishing, in response to receipt of said request, a memory location identifiable using said credit card number for storing said voice message and the status of said request;

attempting a subsequent delivery of said message to said called station;

recording a status of said attempting delivery step in said status memory location; and

in response to a subsequent call from the caller using said credit card number, checking said memory location and outputting the status to the caller.

22. The method of claim 21 wherein said enabling step enables the caller to receive a voice message response from a party at said called station, and

wherein the method includes the steps of

in response to a successful delivery step, recording a voice message response from said party at said called station;

and

outputting said voice message response to said caller following a subsequent call therefrom.

23. The method of claim 21 wherein said enabling step enables the caller to receive a status notification call, and

wherein the method includes the steps of

collecting from the caller the number identifying a station that is to receive the status notification call;

and

subsequently establishing a status notification call to the identified station and outputting the status thereat.