Method and apparatus for providing 800 number service

• US 4,987,587 A
• Filed: 07/26/1989
• Issued: 01/22/1991
• Est. Priority Date: 07/26/1989
• Status: Expired due to Term

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Jolissaint, Charles H.
• Primary Examiner(s): Ng, Jin F.
• Assistant Examiner(s): Woo, Stella L.
• Application Number:
  US07/385,899
• Time in Patent Office: 545 Days
• Field of Search: 379/94, 379/214, 379/113, 379/142, 379/97, 379/207
• US Class Current: 379/93.14
• CPC Class Codes: H04M 11/06 Simultaneous speech and data transmission, e.g. telegraphic transmission over the same conductors
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2215/62 Called party billing, e.g. reverse billing, freephone, collect call, 0800 or 0900
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42306 Number translation services, e.g. premium-rate, freephone or vanity number services
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 7/06 using auxiliary connections for control or supervision , e.g. where the auxiliary connection is a signalling system number 7 link
• CPC Class Codes: H04Q 2213/1313 Metering, billing
• CPC Class Codes: H04Q 2213/13512 800 - freefone
• CPC Class Codes: H04Q 2213/13547 subscriber, e.g. profile, database, database access
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber
• CPC Class Codes: Y10S 379/912 Geographically adaptive

Abstract

Apparatus and method for providing an on-site 800 number customer-made determination of a further action to be taken in response to a caller dialing an 800 number associated with the 800 number customer. A system 10 includes apparatus for receiving from an 800 number network provider Host processor 26 information expressive of an occurrence of a caller having dialed an 800 telephone number. The system 10 further includes apparatus for determining at a customer'"'"'s Host processor 12 an action to be taken in response to the caller having dialed the 800 telephone number. The system also includes apparatus for transmitting from the customer'"'"'s Host processor to the network provider'"'"'s Host processor 26 information expressive of the determined action to be taken in response to the caller having dialed the 800 telephone number. The information received by the customer'"'"'s Host processor includes an identification of the caller as provided by the caller'"'"'s billing telephone number. The determined action may be to deny or to accept the call. If the call is accepted the customer'"'"'s Host 12 determines a destination phone number that is provided to the network provider'"'"'s Host processor for further transmission to the caller'"'"'s local Host processor.

Claims

1. A method of processing an 800 number telephone call in an 800 number customer'"'"'s system, the customer'"'"'s system having a plurality of phones associated with 800 number destination phone numbers, the plurality of phones, being managed by a digital switch, the customer'"'"'s system further including a customer'"'"'s Host processor coupling to the digital switch, the customer'"'"'s system further including, means for bidirectionally coupling the customer'"'"'s Host processor to an 800 number network provider Host processor, the method comprising the steps of, in response to a caller dialing an 800 telephone number:

(a) transmitting from the 800 number, network provider Host processor to the customer'"'"'s Host processor information expressive of the occurrence of the caller having dialed the number, 800 number;

(b) determining at the customer'"'"'s Host processor an action to be taken in response to the caller having dialed the 800 number;

(c) transmitting from, the customer'"'"'s Host processor to the network provider'"'"'s Host processor information expressive of the determined action to be taken in response to the caller having dialed the 800 number; and

,

if the customer'"'"'s Host processor does not transmit the information expressive of the determined action within a predetermined interval of time the method includes a step of transmitting from the network provider'"'"'s Host processor to the customer'"'"'s Host processor default information including an indication that the network provider'"'"'s Host processor has provided a default destination telephone number associated with the 800 number.

7. A method as set forth in claim 1 wherein the step of determining includes a step of determining whether to accept or deny the call based at least in part upon call load balancing considerations.

8. A method as set forth in claim 1 wherein the first step of transmitting includes a step of sending an identification of the caller,. and wherein the step of determining includes a step of determining whether to accept or deny the call based at least in part upon the caller'"'"'s identification.

9. A method as set forth in claim 1 wherein the step of determining includes a step of determining a destination phone number to which to connect the caller.

10. A method as set forth in claim 1 wherein the first step of transmitting includes a step of sending an identification of the caller and wherein the step of determining includes a step of determining a destination phone number to which to connect the caller based at least in part upon the caller'"'"'s identification.

11. A method as set forth in claim 9 wherein the second step of transmitting includes a step of sending a second data packet from the customer'"'"'s Host processor to the network provider'"'"'s Host processor, the second data packet being comprised of data fields expressive of at least:

(a) the destination phone number; and

(b) the reference number.

2. A method as set forth in claim wherein the first step of transmitting includes a step of sending a first data packet from the network provider'"'"'s Host processor to the customer'"'"'s Host processor, the first data packet being comprised of data fields expressive of a least:

(a) an identification of the caller;

(b) the 800 number dialed by the caller; and

(c) a reference number.

3. A method as set forth in claim 2 wherein the data packet is sent over a Signalling System 7 communications link.

4. A method as set forth in claim 3 wherein the step of sending includes a step of receiving the data packet with the interface means, the interface means being interposed between the host processor and the Signalling System 7 communications link.

5. A method as set forth in claim 2 wherein the caller'"'"'s identification is sent by sending the caller'"'"'s billing telephone number.

6. A method as set forth in claim wherein the first step of transmitting includes a step of sending an identification of the caller and wherein the step of determining includes a step of accessing a data base associated with the customer'"'"'s Host processor, the data base being accessed in accordance with the caller'"'"'s identification.

12. Apparatus for processing an 800 number telephone call at an 800 number customer'"'"'s phone system, the customer'"'"'s phone system having a plurality of phones associated with 800 number destination phone numbers, the plurality of phones being managed by a digital switch means, the system further including a customer'"'"'s Host processor coupled to the digital switch, the system further including an interface means for bidirectionally coupling the Host processor to an 800 number network provider Host processor, the apparatus comprising:

means for receiving from the 800 number network provider Host processor information expressive of the occurrence of a caller having dialed an 800 telephone number;

means for determining at the customer'"'"'s Host processor an action to be taken in response to the caller having dialed the 800 telephone number;

means for transmitting from the customer'"'"'s Host processor to the network provider'"'"'s Host processor information expressive of the determined action to be taken in response to the caller having dialed the 800 telephone number; and

means, responsive to the customer'"'"'s Host processor not transmitting the information expressive of the determined action within a predetermined interval of time, for transmitting from the network provider'"'"'s Host processor to the customer'"'"'s Host processor default information including an indication that the network provider'"'"'s Host processor has provided a default destination telephone number associated with the 800 number.

13. Apparatus, as set forth in claim 12 wherein the network provider'"'"'s Host processor includes means for performing the determined action in response to the network provider'"'"'s Host processor receiving the information expressive of the determined action.

14. Apparatus as set forth in claim 12 wherein the received information comprises a first data packet having data fields expressive of a least:

(a) an identification of the caller;

(b) the 800 number dialed by the caller; and

(c) a reference number.

15. Apparatus as set forth in claim 14 wherein said receiving and said transmitting means comprise means for interfacing to a Signalling System 7 communications link and wherein the data packet is transmitted over the Signalling System 7 communications link.

16. Apparatus as set forth in claim 12 wherein the received information includes an identification of the caller, the apparatus further comprising data base means associated with the customer'"'"'s Host processor, the data base means being accessed in accordance with the caller'"'"'s identification.

17. Apparatus as set forth claim 14 wherein the means for determining includes means for determining at least a destination phone number for the 800 number call and wherein the transmitting means includes means for transmitting a second data packet from the customer'"'"'s Host processor to the network provider'"'"'s Host processor, the second data packet being comprised of data fields expressive of at least:

(a) the destination phone number; and

(b) the reference number.

18. Apparatus as set forth claim 17 wherein the means for determining includes means for determining at least whether to deny the dialed 800 number call or whether to determine a destination phone number for the 800 number call, and wherein the second data packet further includes a data field expressive of the 800 number call being denied by the determining means.

19. Apparatus as set forth in claim 15 wherein said interfacing means comprises processor means having Signalling System 7 interface means, the processor means further having means for bidirectionally coupling the processor means to the customer'"'"'s Host processor for transmitting information thereto and for receiving information therefrom.

20. A method of processing a telephone call of the type in which a called party assumes responsibility for payment of a call made to a specific telephone number, the called party having a phone system having a plurality of phones associated with destination phone numbers, the plurality of phones being managed by a digital switch, the system further including an interface means for bidirectionally coupling the called party'"'"'s system to a network provider'"'"'s system, the method comprising the steps of, in response to a caller dialing the specific telephone number:

(a) sending from the network provider s system to the called party'"'"'s system first information units expressive of the occurrence of the caller having dialed the specific number, the first information units including

an identification of the caller; and

the specific telephone number dialed by the caller;

(b) determining with the called party'"'"'s system an action to be taken in response to the caller having dialed the specific telephone number; and

(c) returning from the called party'"'"'s system to the network provider'"'"'s system second information units expressive of the determined action to be taken in response to the caller having dialed the specific telephone number, the second information units including

a destination phone number; and

,

(d) sending from the network provider s system to the called party'"'"'s system third information units, the third information units including

an action taken by the network provider'"'"'s system, wherein

the action taken information indicates that the called party'"'"'s system has not returned the second information units within a predetermined interval of time and wherein the third information units include a default destination telephone number supplied for the caller by the network provider'"'"'s system.

21. A method as set forth in claim 20 wherein the second information units further include a call status indication for indicating that the called party'"'"'s system has determined to deny the call or has determined to accept the call.

22. A method as set forth in claim 20 wherein the first information units, the second information units and the third information units all include a call reference identifier.