Distributed control and storage for a large capacity messaging system

• US 5,029,199 A
• Filed: 08/10/1989
• Issued: 07/02/1991
• Est. Priority Date: 08/10/1989
• Status: Expired due to Term

• Current Assignee: Boston Technology
• Original Assignee: Boston Technology
• Inventors: Picard, Donald P., Jones, Scott A.
• Primary Examiner(s): Brown, Thomas W.
• Application Number:
  US07/393,270
• Time in Patent Office: 691 Days
• Field of Search: 379/89, 379/88, 379/67, 379/84, 379/269, 370/60, 370/60.1, 370/61, 370/62
• US Class Current: 379/88.26
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04Q 11/0421 Circuit arrangements therefor

Abstract

The present invention provides a distributed architecture that includes multiple voice processing unit each designated as a home unit for a subscriber'"'"'s messages. An incoming call is preferentially switched to the home VPU by a digital switching system under the control of a master control unit. If a master control unit determines that all lines to the home unit are busy or the home unit is otherwise unavailable, the master unit causes the digital system to switch the call to another or remote voice processing unit. The remote unit then handles the call by either locally storing a message or retrieving a message from the home unit storage over an internal message bus. If a message is stored remotely and the home unit is processing the subscriber request, the home unit can access the remote message over the internal control bus or the master control unit can switch the call routing through the switching system to the remote unit for processing of the remote message and return the switching system routing to the home unit when finished with the remote message. Each voice processing unit stores both remote and home message locally on local disc storage units. The master control unit stores subscriber related information such as the home voice processing unit for each subscriber and the location of each message for that subscriber. Comunication between the master control unit and the voice processing units is over an internal network.

Claims

1. A message communication system connected to a telephone switching system, comprising:

at least first and second message processing means each capable of processing a first message by initiating buffering the first message and storing and/or retrieving and transmitting the first message;

digital switching means for routing the first message to and/or from a selected one of said first and second message processing means from and/or to the telephone switching system; and

control means, connected to said digital switching means and said first and second message processing means, for selecting an available one of said first and second message processing means which is available to process the first message and causing said digital switching means to route the first message to and/or from the selected one of said first and second message processing means.

4. A message communication system as recited in claim 1, wherein said control means comprises:

routing means for controlling the routing by said digital switching means.

5. A message communication system as recited in claim 4, wherein when said first message processing means initiates processing of the first message, said control means causes said second message processing means to process the first message when said first message processing means becomes unavailable after the first message processing is initiated by said first message processing means, by obtaining the first message from said first message processing means.

6. A message communication system as recited in claim 4, wherein when said first message processing means initiates message processing and said second message processing means is designated to continue processing the first message, said control means causes said digital switching means to change the routing from said first message processing means to said second message processing means and causes message processing to be transferred from said first to said second message processing means.

10. A message communication system as recited in claim 1, wherein said first and second message processing means are for processing more than said first message simultaneously.

11. A message communication system as recited in claim 1, further comprising a network connected to said first and second message processing means and said control means, said network carrying the first message between said first and second message processing means and carrying data between said first and second message processing means and said control means.

12. A message communication system as recited in claim 1, wherein the first message is stored in the selected one of said first and second message processing means.

13. A message communication system as recited in claim 5, wherein said first message processing means suspends operation after initiating message processing while said second message processing means processes the first message.

14. A message communication system as recited in claim 5, wherein said first message processing means processes a second message while said second message processing means processes the first message.

15. A message communication system as recited in claim 5, wherein a message processing state is transferred from said first message processing means to said second message processing means.

16. A message communication system as recited in claim 1, wherein the first message is a voice message.

18. A message communication system as recited in claim 1, wherein said message communication system serves at least two users, each user having a message box, said control means storing user message box information and sending the message box information to the one of said first and second message processing means processing the first message.

20. A message communication system as recited in claim 4, further comprising backup routing means for controlling routing when said routing means fails.

46. A message communication system as recited in claim 1, wherein said first and second message processing means are capable of detecting the first message.

47. A message communication system as recited in claim 1, wherein said first and second message processing means are capable of monitoring and controlling progress of the processing of the first message.

48. A message communication system as recited in claim 1, wherein said first and second message processing means control an order of message processing steps.

49. A message communication system as recited in claim 1, further comprising:

a first communication path connected between said first message processing means and said control means; and

a second communication path connected between said digital switching means and said control means and said control means controlling said digital switching means over said second communication path.

50. A message communication system as recited in claim 1, further comprising a communication path connected to said first message processing means, said second message processing means and said digital switching means and said communication path carries the first message when the first message is transferred between said first and second message processing means.

51. A message communication system as recited in claim 1, wherein said first message processing means comprises a first computer, said digital switching means comprises a digital switching system and said control means comprises a second computer.

2. A message processing method for a message communication system connected to a telephone switching system, the message communication system including a digital switching system connected to the telephone switching system, at least first and second message processing units connected to the digital switching system, a control processor connected to the digital switching system and said first and second message processing units, said method comprising the steps of:

(a) selecting, by said control processor, one of said first and second message processing units for processing a first message;

(b) controlling the digital switching system to route the first message to and/or from the selected one of said first and second message processing units; and

(c) processing the first message by the selected message processing unit initiating buffering the first message and storing and/or retrieving and transmitting the first message.

27. A method as recited in claim 2, wherein when the first message processing unit stores the first message and the first message processing unit becomes unavailable after the first message is stored by the first message processing unit, step (c) includes the second message processing unit processing the first message by obtaining the first message from the first message processing unit.

28. A method as recited in claim 2, wherein step (c) includes transferring message processing from the first message processing unit to the second message processing unit when the first message processing unit initiates message processing and the second message processing unit is designated to continue processing the first message.

36. A method as recited in claim 2, wherein the first message is a voice message.

38. A method as recited in claim 2, wherein step (c) includes sending message box information to the selected one of the first and second message processing units processing the first message.

40. A method as recited in claim 2, wherein step (c) includes sending a stored message through the digital switching system.

41. A method as recited in claim 40, wherein step (c) includes sending a telephone number of a location to which the stored message is to be sent through the digital switching system to the telephone switching system and detecting an off hook condition at the location.

42. A method as recited in claim 41, wherein in step (c) when the first message processing unit becomes unavailable after the stored message is stored, the second message processing unit obtains the stored message from the first message processing unit, and the digital switching system routes the stored message from the second message processing unit to the location through the telephone switching system after the off hook condition is detected.

3. A message communication system connected to a telephone switching system, comprising:

at least first and second message processing means each capable of processing a first message by initiating buffering the first message and storing and/or retrieving and transmitting the first message;

digital switching means for routing the first message to and/or from a selected one of said first and second message processing means from and/or to the telephone switching system; and

control means, connected to said digital switching means and said first and second message processing means, for selecting an available one of said first and second message processing means which is available to process the first message and causing said switching means to route the first message to and/or from the selected one of said first and second message processing means, said control means including a data structure comprising;

a linked list of message location records, each record including a storage location indicator indicating which of said first and second message processing means stores the first message and used for controlling switching by the digital switching means and interunit message transfer by the first and second message processing means.

43. A message communication system as recited in claim 3, further comprising telephone number storage for storing a telephone number of an external location to which a message can be sent.

44. A message communication system as recited in claim 43, further comprising a message box for each user storing locations of messages for that user.

45. A message communication system as recited in claim 44, further comprising a cache accessible by all users and for storing a broadcast message.

7. A message communication system connected to a telephone switching system, comprising:

at least first and second message processing means each capable of processing a first message by initiating storing and/or retrieving and transmitting the first message;

digital switching means for routing the first message to and/or from a selected one of said first and second message processing means from and/or to the telephone switching system and said first message processing means being designated a home message processing means for the first message; and

control means, connected to said digital switching means and said first and second message processing means, for selecting an available one of said first and second message processing means which is available to process the first message and causing said switching means to route the first message to and/or from the selected one of said first and second message processing means and said control means controlling routing responsive to which of said first and second message processing means is said home processing means, availability of said home and second message processing means, available message storage on said home and second message processing means and availability of message ports to said home and second message processing means.

8. A message communication system as recited in claim 7, wherein said control means controls routing in accordance with

9. A message communication system as recited in claim 8, wherein the weights W1-W3 are set to select said home message processing means when said home message processing means is available, has at least one unoccupied message port and has sufficient storage for the first message.

17. A message communication system connected to a telephone switching system, comprising:

at least first and second message processing means each capable of processing a first message by initiating storing and/or retrieving and transmitting the first message;

digital switching means for routing the first message to and/or from a selected one of said first and second message processing means from and/or to the telephone switching system; and

control means, connected to said digital switching means and said first and second message processing means, for selecting an available one of said first and second message processing means which is available to process the first message and causing said switching means to route the first message to and/or from the selected one of said first and second message processing means; and

said second message processing means including a message cache for receiving and storing the first message transferred from said first message processing means.

25. A message communication system as recited in claim 17, wherein when a broadcast message is stored in said first message processing means and a user accesses said second message processing means, said second message processing means obtains the broadcast message from said first message processing means, stores the broadcast message in said cache and provides the broadcast message to the user.

19. A message communication system connected to a telephone switching system, comprising:

at least first and second message processing means each capable of processing a first message by initiating storing and/or retrieving and transmitting the first message;

digital switching means for routing the first message to and/or from a selected one of said first and second message processing means from and/or to the telephone switching system; and

control means, connected to said digital switching means and said first and second message processing means, for selecting an available one of said first and second message processing means which is available to process the first message and causing said switching means to route the first message to and/or from the selected one of said first and second message processing means; and

said message communication system serving at least two users, each user having a message box, said control means storing user message box information and sending the message box information to the one of said first and second processing means processing the first message and said message communication system processing at least the first message and a second message which are stored in one of said first and second message processing means and said control means including a list of message storage locations for each user indicating which of said first and second message processing means stores said first and second messages.

24. A message communication system as recited in claim 19, wherein when the first message is to go to each of two users, said one of said first and second message processing means which receives the first message indicates to said control means an identity of the users, and said control means adds a location of the first message to the message box information for each of the two users.

21. A message communication system connected to a telephone switching system, comprising:

at least first and second message processing means each capable of processing a first message by initiating storing and/or retrieving and transmitting the first message;

digital switching means for routing the first message to and/or from a selected one of said first and second message processing means from and/or to the telephone switching system; and

control means, connected to said digital switching means and said first and second message processing means, for selecting an available one of said first and second message processing means which is available to process the first message and controlling said switching means to route the first message to and/or from the selected one of said first and second message processing means; and

said first message processing means can send a stored message, said first processing means indicating to said routing means that a stored message needs to be sent, said routing means controlling said switching means to route said stored message and said first processing means sending said stored message through said digital switching means.

22. A message communication system as recited in claim 21, wherein said first message processing means sends a telephone number of a location to which the stored message is to be sent to said telephone switching system and detects an off hook condition at the location.

23. A message communication system as recited in claim 22, wherein when said first message processing means becomes unavailable after the storage of the stored message, said second message processing means obtains the stored message from said first message processing means, said routing means controls said digital switching means to route the stored message from said second message processing means to the location after the off hook condition is detected.

26. A voice message communication system connected to a central office switching system, said communication system comprising:

a home voice processing computer, having voice ports, a home message cache and local message storage, processing voice messages and sending voice messages to and receiving voice messages from the central office switching system in accordance with message box information, said home processing computer specified the home for a user'"'"'s message processing, sending and receiving;

a remote voice processing computer, having voice ports, a remote message cache and local message storage, processing voice messages, sending voice messages to and receiving voice messages from the central office switching system in accordance with the message box information;

a digital switching system, connected to said home voice processing computer, said remote voice processing computer and the central office switching system, for routing messages between the central office switching system and said processing computers;

a local area network having a data path and having a message path connecting said home voice processing computer and said remote voice processing computer and;

a master control computer, connected to said digital switching system and to said home and remote voice processing computers via said data path, storing a message box having the message box information for each user, the message box information listing messages for each user, each list entry indicating which of said processing computers stores each user'"'"'s messages where either processing computer can store a user'"'"'s messages, said master control computer controlling processing by and routing of messages to and from said processing computers through said digital switching system in accordance with P(I)=W1*H(I)+W2*RS(I)+W3*PA(I), where I is an index specifying one of said processing computers, W1-W3 are weights, H is an indicator indicating whether the one of said processing computers is the home processing computer, RS is an available amount of the local storage for the one of said processing computers, PA is a number of unoccupied voice ports on the one of said processing computers, and P is a message placement value, the one of said processing computers with the highest placement value being selected from processing, sending and/or receiving the voice messages, the weights being set to route messages from the user to said home processing computer when said home processing computer is available, has at least one unoccupied voice port and has sufficient local storage for the messages, said control computer routing a user'"'"'s messages to said remote computer when said home computer is not selected, when one of said processing computers stores one of the messages and the other one of said processing computers is selected for processing the one of the messages, the message is transferred over the message path and stored in the respective one of the home and remote message caches for processing by the selected processing computer if the one of said processing computers is unavailable, message processing being transferred to the one of said processing computers from the other one of said processing computers along with changing of the message routing by said digital switching system if the one of the processing computers is available, said master control computer transferring the message box information to the one of the processing computers processing, sending or receiving the messages for the user.

29. A message processing method for a message communication system connected to a telephone switching system, the message communication system including a digital switching system connected to the telephone switching system, at least first and second message processing units connected to the digital switching system, a control processor connected to the digital switching system and said first and second message processing units, said method comprising the steps of:

(a) selecting, by said control processor, one of said first and second message processing units for processing a first message;

(b) controlling the digital switching system to route the first message to and/or from the selected one of said first and second message processing units; and

(c) processing the first message by the selected message processing unit initiating storing and/or retrieving and transmitting the first message; and

wherein step (b) includes controlling routing responsive to which of said first and second message processing units is a home message processing unit, availability of each of the first and second message processing units, available message storage on the first and second message processing units and availability of message ports to the first and second message processing units.

30. A method as recited in claim 29, wherein routing is controlled in accordance with

31. A method as recited in claim 30, wherein the weights W1-W3 are set to select the home message processing unit when the home message processing unit is available, has at least one unoccupied message port and has sufficient storage for the message.

32. A message processing method for a message communication system connected to a telephone switching system, the message communication system including a digital switching system connected to the telephone switching system, at least first and second message processing units connected to the digital switching system, a control processor connected to the digital switching system and a network connected to said control processor and said first and second message processing units, said method comprising the steps of:

(a) selecting, by said control processor, one of said first and second message processing units for processing a first message;

(b) controlling the digital switching system to route the first message to and/or from the selected one of said first and second message processing units; and

(c) processing the first message by the selected message processing unit initiating storing and/or retrieving and transmitting the first message; and

wherein when the first message processing unit stores the first message and the first message processing unit becomes unavailable after the first message is stored by the first message processing unit, step (c) includes the second message processing unit processing the first message by obtaining the first message from the first message processing unit and the network connecting the first and second message processing units carrying the first message between the first and second message processing units.

33. A message processing method for a message communication system connected to a telephone switching system, the message communication system including a digital switching system connected to the telephone switching system, at least first and second message processing units connected to the digital switching system, a control processor connected to the digital switching system and said first and second message processing units, said method comprising the steps of:

(a) selecting, by said control processor, one of said first and second message processing units for processing a first message;

(b) controlling the digital switching system to route the first message to and/or from the selected one of said first and second message processing units; and

(c) processing the first message by the selected message processing unit initiating storing and/or retrieving and transmitting the first message; and

wherein when the first message processing unit stores the first message and the first message processing unit becomes unavailable after the first message is stored by the first message processing unit, step (c) includes the second message processing unit processing the first message by obtaining the first message from the first message processing unit, and during step (c) the first message processing unit suspending operation while the second message processing unit processes the first message.

34. A message processing method for a message communication system connected to a telephone switching system, the message communication system including a digital switching system connected to the telephone switching system, at least first and second message processing units connected to the digital switching system, a control processor connected to the digital switching system and said first and second message processing units, said method comprising the steps of:

(a) selecting, by said control processor, one of said first and second message processing units for processing a first message;

(b) controlling the digital switching system to route the first message to and/or from the selected one of said first and second message processing units; and

(c) processing the first message by the selected message processing unit initiating storing and/or retrieving and transmitting the first message; and

the first message processing unit processing a second message while the second message processing unit processes the first message.

35. A message processing method for a message communication system connected to a telephone switching system, the message communication system including a digital switching system connected to the telephone switching system, at least first and second message processing units connected to the digital switching system, a control processor connected to the digital switching system and said first and second message processing units, said method comprising the steps of:

(a) selecting, by said control processor, one of said first and second message processing units for processing a first message;

(b) controlling the digital switching system to route the first message to the selected one of said first and second message processing units; and

(c) processing the first message by the selected message processing unit initiating storing and/or retrieving and transmitting the first message; and

wherein when the first message processing unit stores the first message and the first message processing unit becomes unavailable after the first message is stored by the first message processing unit, step (c) includes the second message processing unit processing the first message by obtaining the first message from the first message processing unit, and a message processing state being transferred from the first message processing unit to the second message processing unit.

37. A message processing method for a message communication system connected to a telephone switching system, the message communication system including a digital switching system connected to the telephone switching system, at least first and second message processing units connected to the digital switching system, a control processor connected to the digital switching system and said first and second message processing units, said method comprising the steps of:

(a) selecting, by said control processor, one of said first and second message processing units for processing a first message;

(b) controlling the digital switching system to route the first message to and/or from the selected one of said first and second message processing units; and

(c) processing the first message by the selected message processing unit initiating storing and/or retrieving and transmitting the first message; and

wherein when the first message processing unit stores the first message and the first message processing unit becomes unavailable after the first message is stored by the first message processing unit, step (c) includes the second message processing unit processing the first message by obtaining the first message from the first message processing unit and the second message processing unit includes a message cache for receiving and storing the first message from the first message processing unit and step (c) includes storing the obtained first message in the message cache.

39. A message processing method for a message communication system connected to a telephone switching system, the message communication system including a digital switching system connected to the telephone switching system, at least first and second message processing units connected to the digital switching system, a control processor connected to the digital switching system and said first and second message processing units, said method comprising the steps of:

(a) selecting, by said control processor, one of said first and second message processing units for processing a first message;

(b) controlling the digital switching system to route the first message to and/or from the selected one of said first and second message processing units; and

(c) processing the first message by the selected message processing unit initiating storing and/or retrieving and transmitting the first message; and

wherein several messages are stored and step (c) includes processing message responsive to a list of message storage locations for each user indicating which of said first and second message processing units stores the messages.

52. A voice message communication system connected to a central office switching system, said communication system comprising;

a home voice processing computer, having voice ports, a home message cache and local message storage, detecting, processing, monitoring and controlling voice messages and an order of message processing steps, and sending voice messages to and receiving voice messages from the central office switching system in accordance with message box information, said home processing computer specified as the home for a user'"'"'s message processing, sending and receiving;

a remote voice processing computer, having voice ports, a remote message cache and local message storage, processing voice message, sending voice message to and receiving voice messages from the central office switching system in accordance with the message box information;

a digital switching system, connected to said home voice processing computer, said remote voice processing computer and the central office switching system, for routing messages between the central office switching system and said processing computers;

a communication path connected to said digital switching system;

a local area network having a data path and having a message path connecting said home voice processing computer and said remote voice processing computer; and

a master control computer, connected to said digital switching system via said communication path and to said home and remote voice processing computers via said data path, storing a message box having the message box information for each user, the message box information listing messages for each user, each list entry indicating which of said processing computers stores each user'"'"'s message where either processing computer can store a user'"'"'s messages, said master control computer directly controlling processing by and routing of messages to and from said processing computers through said digital switching system in accordance with P(I)=W1*H(I)+W2*RS(I)+W3*PA(I), where I is an index specifying one of said processing computers, W1-W3 are weights, H is an indicator indicating whether the one of said processing computers is the home processing computer, RS is an available amount of the local storage for the one of said processing computers, PA is a number of unoccupied voice ports on the one of said processing computers, and P is a message placement value, the one of said processing computers with the highest placement value being selected for processing, sending and/or receiving the voice messages, the weights being set to route messages for the user to said home processing computer when said home processing computer is available, has at least one unoccupied voice port and has sufficient local storage for the messages, said control computer routing a user'"'"'s messages to said remote computer when said home computer is not selected, when one of said processing computers stores one of the messages and the other one of said processing computers is selected for processing the one of the messages, the message is transferred over the message path and stored in the respective one of the home and remote message caches for processing by the selected processing computer if the one of said processing computers is unavailable, message processing being transferred to the one of said processing computers from the other one of said processing computers along with changing of the message routing by said digital switching system if the one of the processing computers is available, said master control computer transferring the message box information to the one of the processing computers processing, sending or receiving the messages for the user.