Voice announcement device for improving functionality of multi-line telephones

• US 5,034,975 A
• Filed: 12/21/1989
• Issued: 07/23/1991
• Est. Priority Date: 12/21/1989
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: AT&T, Inc.
• Inventors: Grimes, Gary J.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US07/454,555
• Time in Patent Office: 579 Days
• Field of Search: 379/88, 379/89, 379/67, 379/209, 379/208, 379/212, 379/142, 379/396
• US Class Current: 379/142.08
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems

Abstract

Apparatus that allows a called party, while engaged in a first call, to indicate to a second calling party that he/she is aware of the second call and will respond to the second call within a waiting time interval. The second calling party is given a "personal answer" message indicating that the called party will answer the second call within the waiting time interval. The second calling party is then placed on hold so that when the called party terminates the first call, the called party can answer the second call.

Claims

1. A method of communicating between a calling party and a called party already engaged in a first call, said called party utilizing a communication terminal, said method comprising the steps of:

notifying said called party via said communication terminal of the origination of a second telephone call from said calling party;

manually activating by said called party via said communication terminal a message to said calling party specifying that said called party will respond to said calling party within a waiting time interval in response to the notification; and

automatically placing said second call in a standby mode for said called party in response to the activation.

2. The method of claim 1 wherein said activating step comprises the step of transmitting a voice message to said calling party.

3. The method of claim 2 wherein

said placing step comprises the steps of timing for said waiting time interval;

and

connecting said second call to a message taking service upon said waiting time interval elapsing without said called party answering said second call, thereby allowing said calling party to leave a message.

4. The method of claim 3 further comprising activating, by said called party, another automatic response to said calling party;

said transmitting step further transmitting another voice message to said calling party in response to the actuation of said other automatic response; and

said timing step comprises the step of initializing said timing step to time for the entirety of said waiting time interval in response to the actuation of said other automatic response.

5. The method of claim 3 wherein said timing step further comprises the step of displaying the time remaining of said waiting timing interval to said called party.

6. A method of communicating between a calling party and a called party already engaged in a first call, said called party utilizing a communication terminal connected to a telecommunications switching system and said telecommunications switching system being connected to a voice mail system, said method comprising the steps of:

notifying said called party of the origination of a second call from said calling party by said telecommunications switching system;

transmitting a signal manually actuated by said called party from said communication terminal to said telecommunications switching system, said signal not interrupting said first call;

transmitting a voice message, by said voice mail system in response to the transfer of said second call, to said calling party stating that said called party is aware of said second call and specifying that said called party will respond to said calling party within a waiting time interval;

transferring said second call back to said switching system by said voice mail system; and

automatically placing said second call on hold for said called party by said telecommunications switching system.

7. The method of claim 6 wherein said communication terminal is a telephone set having an alphanumerical display, a plurality of indicator lights and a plurality of programmable buttons, one of said plurality of buttons programmed to transmit said signal and said notifying step further comprising the step of sending to said telephone set the name of said calling party.

8. The method of claim 7 wherein said placing step comprises the step of flashing one of said indicator lights on said telephone set, thereby indicating to said called party that said calling party is on hold.

9. The method of claim 8 wherein said signal from said called party is generated by the actuation of one of said buttons of said telephone set.

10. The method of claim 6 wherein said communication terminal is a conventional DTMF telephone set and said notifying step comprises the step of transmitting to said telephone set a call waiting tone.

11. The method of claim 10 wherein said signal from said called party is a flash hook signal.

12. The method of claim 11 where said step of placing said telephone call on hold further comprises the step of transmitting an on hold tone to said telephone set, thereby indicating to said called party that said calling party is on hold.

13. The method of claim 10 wherein said voice message further states that by actuating a first multifrequency dialing button on said telephone set of said calling party, said calling party will be placed on hold for said called party or that by actuating a second multifrequency dialing button that said calling party can leave a voice message on said voice mail system for said called party and said step of transmitting said voice message further comprises the step of detecting the actuation of a multifrequency dialing button.

14. A method of communicating between a calling party and a called party already engaged in a first telephone call, said called party utilizing a telephone apparatus interconnected to a telecommunications switching system via two communications channels, said first telephone call being communicated via a first one of said communication channels and a second telephone call being originated from said calling party via a second one of said communication channels, said method comprising the steps of:

detecting by said telephone apparatus a signal from said called party in response to a notification of said second telephone call;

automatically transmitting by said telephone apparatus a voice message to indicate that said called party is aware of said second telephone call to said calling party via said second one of said communication channels in response to the detection of said signal; and

indicating the status of said second telephone call to said called party via an indication light on said telephone apparatus.

15. The method of claim 14 wherein said voice message states that said calling party can leave a message by the depression of a multifrequency dialing button and said telephone apparatus comprising means for recording voice and said method further comprising the step of actuating said recording means in response to said depression of said multifrequency dialing button to record a message from said calling party.

16. The method of claim 15 wherein said voice message further specifies that said called party will respond to said calling party within a waiting time interval;

said indicating step comprises the steps of timing said waiting time interval, and

connecting said second telephone call to said voice recording means upon said waiting time interval elapsing without said called party answering said second telephone call, thereby allowing said calling party the opportunity to leave a message.

17. The method of claim 16 wherein said detecting step detects another signal from said called party;

said transmitting step transmits another voice message to said calling party in response to the detection of said other signal; and

said timing step comprises the step of initiating said timing step to time for the entirety of said waiting time interval.

18. The method of claim 17 wherein said timing step further comprises the step of displaying the time remaining of said waiting time interval to said called party.

19. A method of communicating between a calling party and a called party already engaged in a first call, said called party utilizing a communication terminal interconnected to a telecommunications switching system via a communication link having a signaling channel and two data/voice communication channels and said called party engaged in said first call via a first one of said data/voice communication channels, said method comprising the steps of:

negotiating with said telecommunications switching system the communication of a second telephone call on a second one of said data/voice communication channels in response to an alerting message on said signaling channel indicating the origination of said second telephone call;

notifying said called party of the presence of said second telephone call;

detecting a signal said calling party to transmit another message to said called party;

transmitting in response to said signal said other message to said calling party thereby informing said calling party that said called party is aware of said second telephone call in response to the detection of said signal; and

indicating to said called party the ongoing status of said second telephone call.

20. The method of claim 19 wherein said telecommunications switching system transmits the identify of said calling party in said signaling channel and said step of indicating further comprises the step of displaying said identify of said calling party to said called party.

21. The method of claim 19 wherein said other message is a data message.

22. The method of claim 19 wherein said other message is a voice message.

23. An apparatus for communicating between a calling party and a called party already engaged in a first call, said called party utilizing a communication terminal, said apparatus comprising:

means for notifying said called party via said communication terminal of the origination of a second call from said calling party;

means for manually activating by said called party via said communication terminal a message to said calling party specifying that said called party will respond to said calling party within a waiting time interval in response to the notification; and

means for automatically placing said second call in a standby mode for said called party in response to the activation.

24. The apparatus of claim 23 whwerein said activating means comprises means for transmitting a voice message to said calling party.

25. The apparatus of claim 24 wherein

said placing means comprises means for timing for said waiting time interval;

and

means for connecting said second call to a message taking service upon said waiting time interval elapsing without said called party answering said second call, thereby allowing said calling party to leave a message.

26. The apparatus of claim 25 further comprising activating, by said called party, another automatic response to said calling party;

said transmitting means further transmitting another voice message to said calling party in response to the actuation of said other automatic response; and

said timing means commprising means for initializing said timing means to time for the entirety of said waiting time interval in response to the actuation of said other automatic response.

27. The apparatus of claim 25 wherein said timing means further comprises means for displaying the time remaining of said waiting timing interval to said called party.

28. An apparatus for communicating between a calling party and a called party already engaged in a first call, said called party utilizing a communication terminal connected to a telecommunications switching system and said telecommunications switching system being connected to a voice mail system, and said apparatus comprising:

means for notifying said called party of the origination of a second call from said calling party by said telecommunications switching system;

means for sending a signal manually actuated by said called party from said communication terminal to said telecommunications switching system, and signal not interrupting said first call;

means for transferring said second call to said voice mail system by said telecommunications switching system in response to said signal;

means for transmitting a voice message, by said voice mail system in response to the transfer of said second call, to said calling party stating that said called party is aware of said second call and specifying that said called party will respond to said calling party within a waiting time interval;

measn for transferring second call back to said telecommunications switching system by said voice mail system; and

means for automatically placing said second call on hold for said called party by said telecommunications switching system upon said second call being transferred back to said telecommunications switching system by said voice mail system;

29. The apparatus of claim 28 wherein said communication terminal is a telephone set having an alphanumerical display, a plurality of indicator lights and a plurality of programmable buttoms and one of said plurality of buttons programmed to cause transmission of said signal, said notifying means further comprising means for sending to said telephone set the name of said calling party.

30. The apparatus of claim 29 wherein said placing means comprises means for flashing one of said indicator lights on said telephone set, thereby indicating to said called party that said calling party is on hold.

31. The apparatus of claim 30 wherein said signal from said called party is generated by the actuation of one of said buttons of said telephone set.

32. The apparatus of claim 28 wherein said communication terminal is a conventional DTMF telephone set, said notifying means comprising means for transmitting to said telephone set a call waiting tone.

33. The apparatus of claim 32 wherein said signal from said called party is a flash hook signal.

34. The apparatus of claim 33 where said placing means comprises means for transmitting a tone to said telephone set, thereby indicating to said called party that said calling party is on hold.

35. The apparatus of claim 32 wherein said voice messge further stetes that by actuating a first multifrequency dialing button on said telephone set of said calling party that said calling party will be placed on hold for said called party or by actuating a second multifrequency dialing button that said calling party can leave a voice message on said voice mail system for said called party and said voice mail system detecting the actuation of a multifrequency dialing button.

36. A telephone apparatus utilized by a called party for communicating with a calling party and said called party already engaged in a first telephone call, said telephone apparatus interconnected to a telecommunications switching system via two communication channels, said first telephone call being communicated via a first one of said communication channels and a second telephone call being switched by said telecommunications switching system to said called party from said calling party via a second one of said communication channels, said telephone apparatus comprising:

means for detecting a signal from said called party in response to a notification of said second telephone call;

means for automatically transmitting a voice message to indicate that said called party is aware of said second telephone call to said calling party via said second one of said communication channels in response to the detection of said signal; and

means for indicating the status of said second telephone call to said called party via an indication light on said telephone apparatus.

37. The telephone apparatus of claim 36 wherein said voice message states that said calling party can leave a message by the depression of a multifrequency dialing button and said telephone apparatus further comprising means for recording voice;

and

means for actuating said recording means in response to said depression of said multifrequency dialing button to record a message from said calling party.

38. The telephone apparatus of claim 37 wherein said voice message further specifies that said called party will respond to said calling party within a waiting time interval;

said indicating means comprises means for timing said waiting time interval, and

means for connecting said second telephone call to said voice recording means upon said waiting time interval elapsing without said called party answering said second telephone call, thereby allowing said calling party the opportunity to leave a message.

39. The telephone apparatus of claim 38 wherein said detecting means detects another signal from said called party;

and

said transmitting means transmits another voice message to said calling party in response to the detection of said other signal; and

said timing means comprises means for initiating said timing means to time for the entirety of said waiting time interval.

40. The telephone apparatus of claim 39 wherein said timing means further comprises means for displaying the time remaining of said waiting time interval to said called party.

41. A communication terminal for communicating between a calling party and a called party already engaged in a first call, said called party utilizing said communication terminal that is interconnected to a telecommunications switching system via a communication link having a signaling channel and two data/voice communication channels, said called party engaged in said first call via a first one of said data/voice channels, and said communication terminal comprising:

means for negotiating with said telecommunications switching system the communication of a second call on a second one of said data/voice communication channels in response to an alerting message on said signaling channel indicating the origination of said second call;

means for notifying said called party of the presence of said second call;

means for detecting a signal from said called party to transmit another message to said calling party;

means responsive to said signal for tranmitting to said calling party said other message thereby informing said calling party that said called party is aware of said second call in response to the detection of said signal; and

means for indicating to said called party the ongoing status of said second call.

42. The communication terminal of claim 41 wherein said telecommunciations switching system transmits the identity of said calling party in said signaling channel and said indicating means further comprises means for displaying said identity of said calling party to said called party.

43. The communication terminal of claim 41 wherein said other message is a data message.

44. The communication terminal of claim 41 wherein said other message is a voice message.