Method for administrating reply mail in electronic mail system

• US 5,040,141 A
• Filed: 11/23/1987
• Issued: 08/13/1991
• Est. Priority Date: 11/25/1986
• Status: Expired due to Term

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: Mizuno, Yasuhiko, Yazima, Kazunori
• Primary Examiner(s): Fleming, Michael R.
• Assistant Examiner(s): CHUN, DEBRA
• Application Number:
  US07/123,930
• Time in Patent Office: 1,359 Days
• Field of Search: 364/200 MS File, 364/900 MS File, 364/300, 379/89, 340/313, 340/825.06
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/234 for tracking messages

Abstract

In a mail message service system for delivering mail having mailboxes installed for respective users, an answer asking table is provided for storing information representative of whether an answer to a previously sent message is requested. Also stored in the answer asking table is the date and hour at which the query mail soliciting an answer to the previously sent message should be sent. The query mail soliciting an answer is sent on the basis of the stored information.

Claims

1. In an electronic mail system having a host computer, a plurality of terminal units between which mail is exchanged via said host computer, and a table for indicating mail messages requesting answers, a mail administration method comprising the steps of:

registering mail which requires an answer on said table with a terminal unit in response to sending of the mail which requires an answer to an associated solicited destination terminal unit;

writing answer presence information for indicating a reception of an answer into a location of said table corresponding to said sent mail which requires an answer when answer mail is received corresponding to the registered mail which requires an answer;

searching said table at a predetermined time for presence/absence of said answer presence information; and

,

sending a notice, to send back an answer responsive to said sent mail requiring an answer to the associated solicited destination terminal unit in the absence of the answer presence information.

2. The mail administration method according to claim 1,

further comprising writing into the table a time designation at which an answer should be asked for the registered mail requiring an answer;

searching said table at said time designation written in said table;

examining said answer presence information for presence of an answer mail; and

,

sending an answer asking mail to the associated solicited destination terminal unit in an absence of an answer presence information, the answer asking mail effecting a follow-up solicitation of the mail which requires an answer.

3. The mail administration method according to claim 2, wherein the time designation writing step comprises:

writing to said table a first hour at which a first answer asking attempt, for first time polling of the associated solicited destination terminal unit, should be performed;

writing to said table information specifying an answer asking interval;

writing to said table a second hour at which a subsequent answer asking attempt, for second time polling the associated solicited destination terminal unit, is to be performed to said table, said second hour being calculated from the first hour of the first answer asking attempt and said information specifying an answer asking interval.

4. The mail administration method according to claim 1, wherein

said table includes information specifying a number of answer asking attempts for said sent mail which requires an answer, and

wherein the searching step further comprising sending answer asking mail repeatedly in accordance with each of the answer asking attempts.

5. An electronic mail system comprising a host computer connected to a plurality of terminal units between which mail messages are exchanged via said host computer;

a table means for indicating mail messages requesting answers;

writing means for writing answer presence information indicating a reception of an answer into a location of the table means corresponding to a mail message of said table in response to reception of an answer for said mail message;

detecting means for detecting an absence of an answer message for said mail message at a predefined fixed time; and

,

sending means for sending a notice to said back an answer to associated destinations where said mail messages requesting answers were sent upon detecting the absence of the answer message for each of said mail messages requesting answers.

6. In an electronic mail system having a host computer and a plurality of terminal units, with mail being exchanged between said terminal units via said host computer, a mail administration method comprising the steps of:

a first step of determining, at least one of the plurality of terminal units, at fixed time intervals whether a mail requesting an answer has received an answer by examining a registration of answer presence/absence information for the mail requesting an answer; and

,

a second step of sending a notice to send back an answer to a destination terminal where said mail requesting an answer has been sent.

7. In an electronic mail system for exchanging mail messages between a plurality of terminal units via a host computer, an improved mail administration method performed by the plurality of terminal units, the improvement comprising the steps of:

storing status information into a status information location of an answer asking table upon sending each mail message, the status information representing the mail message sent and a response requirement condition, and the status information location being unique to the mail message sent;

writing answer presence information into the answer asking table upon receipt of answer mail, the answer mail containing an answer message responsive to an associated mail message responsive sent for which a response is expected, and the answer presence information being written into a predefined answer asking table location corresponding to the associated mail message;

searching the answer asking table for the answer presence information and the status information at predefined intervals of time; and

,

sending demand mail soliciting a responsive answer mail to a destination mailbox when the answer presence information is not found.

8. The improved mail administration method according to claim 7 further comprising the step of:

writing time information into a time data location of the answer asking table, the time data location being associated with said status information location in the answer asking table to pair the time information with the status information, and the time information being representative of a first selected time to send the demand mail.

9. The improved mail administration method according to claim 8 wherein the step of searching the answer asking table further comprises the substep of searching the answer asking table for the answer presence information at the first selected time to send the demand mail.

10. The improved mail administration method according to claim 9 wherein the step of writing time information comprises the substeps of:

writing an interval time value into an interval time value location of the answer asking table, the interval time value location being associated with said status information location of the answer asking table to logically pair the locations, and the interval time value being representative of a selected time interval between successive dispatches of the demand mail; and

,

writing an absolute time value into an absolute time value location of the answering table, the absolute time value location being associated with said interval time value location of the answer asking table to logically pair the locations and the absolute time value being representative of a time for a next attempted dispatch of the demand mail based upon the first selected time to send the demand mail and upon the interval time value.

11. The improved mail administration method according to claim 7 wherein the step of sending demand mail further comprises the step of sending one of a plurality of demand mail messages, stored in the answer asking table, based upon a count value stored in the answer asking table representative of a current number of attempts at sending demand mail without receiving a responsive answer mail.

12. The improved mail administration method according to claim 11 wherein the step of sending demand mail further comprises the step of creating a standard demand mail from the status information contained in the answer asking table, when no demand mail is specified in the answer asking table.

13. An improved electronic mail system for exchanging mail messages between terminal devices via a host computer common to and interposed between the terminal devices, the system comprising:

an answer asking table means for storing answer requested information indicative of a response required from the mail system for a mail message sent for which a return response is expected;

a writing means for writing answer presence information into the answer asking table, the answer presence information being representative of a receipt of a return response;

a detecting means for detecting, at selected intervals of time, the answer requested information stored in the answer asking table and the answer presence information stored in the answer asking table; and

,

mail sending means for sending mail from a first terminal device to a second terminal device via the host computer upon detecting an absence of the answer presence information and a presence of the answer requested information, the mail having a preselected message requesting a return response.

14. The improved electronic mail system of claim 13 further comprising:

a means for selecting an overall time interval within which the detecting means and the mail sending means operate;

a means for selected a start time, the start time being representative for an activation time of the detecting means and the mail sending means; and

,

a means for forming a generic mail message when the preselected message requesting a return response is not specified, the generic mail message being framed from the mail message sent for which a return response is expected.