Converter for in-band routing and/or origination information

• US 5,046,088 A
• Filed: 10/31/1989
• Issued: 09/03/1991
• Est. Priority Date: 10/31/1989
• Status: Expired due to Term

• Current Assignee: Intel Corporation
• Original Assignee: Dialogic, Inc. (Enghouse Systems Limited)
• Inventors: Margulies, Edwin K.
• Primary Examiner(s): Dwyer, James L.
• Application Number:
  US07/429,849
• Time in Patent Office: 672 Days
• Field of Search: 379/142, 379/67, 379/88, 379/89, 379/91, 379/265, 379/266, 379/309, 379/210, 379/211, 379/212, 379/201, 379/231
• US Class Current: 379/211.02
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/64 Arrangements for signalling the number or class of the calling line to the operator between operators in inter- exchange working H04M5/18
• CPC Class Codes: H04Q 3/0025 Provisions for signalling
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

An ANI Converter System (ACS): (1) logically interfaces between: (a) a telephone network, on the one hand, and customer premises equipment (CPE), on the other hand, or (b) two portions of a switched telephone network, such as two tandem toll switching machines; (2) accepts incoming calls; (3) extracts in-band network routing and/or origination information such as ANI information; (4) uses the information to extract relevant information from a data base; and (5) places a call to a predetermined called party at, for example, a predetermined workstation to aid operators using the workstation in carrying out transactions with a calling party. The ACS includes a network signalling interface (NSI) for receiving calls from a calling party; a customer premises equipment signalling interface (CPESI) for placing calls to a called party at, for example, a business CPE; a voice and data processing means (VDPM) which is switchably interconnected to the NSI and the CPESI for detecting the in-band network routing and/or origination signals transmitted with the incoming signal from the calling party; a connection and switching means (CSM) for connecting and switching the NSI to either the VDPM or the CPESI and for connecting and switching the VDPM to the CPESI; and a controller for directing the activities of the NSI, CPESI, VDPM and CSM to accept incoming calls, to extract the in-band information, to use the information to extract relevant information from a data base, and to place a call to a predetermined called party.

Claims

1. Apparatus for interfacing between a first telephone equipment and a second telephone equipment, which first telephone equipment outputs a first telephone call signal which is comprised of first in-band network routing and/or origination information, which apparatus comprises:

at least one network signalling interface for receiving the first telephone call signal in response to commands from a controller means;

at least one customer premises equipment signalling interface for sending a second telephone call signal comprised of second in-band network routing and/or origination information to the second telephone equipment in response to commands from the controller means;

at least one voice and data processing means which is switchably interconnected to at least one of the at least one network signalling interface and to at least one of the at least one customer premises equipment signalling interface;

(a) for detecting the first in-band network routing and/or origination information, (b) for transmitting the first in-band network routing and/or originating information to the controller means, (c) for transmitting audio signals, in response to commands and information sent thereto from the controller means, to at least one of the at least one network signalling interface or to at least one of the at least one customer premises equipment signalling interface, and (d) for transmitting the second in-band network routing and/or origination information sent thereto from the controller means;

a connection and switching means, in response to commands from the controller means, for connecting and switching at least one of the at least one network signalling line interface to either at least one of the at least one voice and data processing means or at least one of the least one customer premises equipment signalling interface and for connecting and switching at least one of the at least one voice and data processing means to at least one of the at least one customer premises equipment signalling interface;

wherein the controller means comprises means which causes the apparatus;

(a) to respond to the first telephone call signal input to one of the at least one network signalling interface and to detect and decode the first in-band network routing and/or origination information by interaction with the one of the at least one network signalling interface, one of the at least one voice and data processing means and the connection and switching means;

(b) to obtain the second in-band network routing and/or origination information by retrieving information pertaining to a predetermined portion of the second telephone equipment from a data base system which uses at least a portion of the first in-band network routing and/or origination information as a retrieval key; and

(c) to send the second telephone signal which is comprised of the second in-band network routing and/or origination information to the second telephone equipment by interaction with one of the at least one customer premises equipment signalling interface, the one of the at least one voice and data processing means, and the connection and switching means;

wherein at least a portion of the first in-band network routing and/or origination information is different from the second in-band network routing and/or origination information.

2. The apparatus of claim 1 wherein the controller means further comprises communications means for transmitting at least a portion of the information obtained from the data base to remote apparatus.

3. The apparatus of claim 1 wherein the controller means for obtaining the second in-band network routing and/or origination information comprises communications means for transmitting the at least a portion of the first in-band network routing and/or origination information to a remote data base and for receiving at least a portion of the second in-band network routing and/or origination information therefrom.

4. The apparatus of claim 3 wherein the controller means further comprises means which utilizes the communications means for sending information pertaining to the telephone interaction between the first telephone equipment and the second telephone equipment to the remote data base.

5. The apparatus of claim 3 wherein the controller means further comprises a local data base for retrieving and storing information.

6. The apparatus of claim 3 wherein the controller means further comprises a local data base is for retrieving and storing information pertaining to the first in-band network routing and/or origination information.

7. The apparatus of claim 1 wherein the controller means causes voice announcements to be made to the first telephone equipment by interaction with the one of the at least one network signalling interface, one of the at least one voice and data processing means and the connection and switching means.

8. The apparatus of claim 1 wherein the controller means causes voice announcements to be made to the second telephone equipment by interaction with the one of the at least one customer premises equipment signalling interface, the one of the at least one voice and data processing means, and the connection and switching means.

9. The apparatus of claim 1 wherein at least one of the at least one network signalling interface receives and places calls in digital form.

10. The apparatus of claim 1 wherein at least one of the at least one network signalling interface receives and places calls in analog form.

11. The apparatus of claim 1 wherein at least one of the at least one customer premises equipment signalling interface receives and places calls in digital form.

12. The apparatus of claim 1 wherein at least one of the at least one customer premises equipment signalling interface receives and places calls in analog form.

13. The apparatus of claim 1 wherein the connection and switching means connects and switches in digital form.

14. The apparatus of claim 1 wherein the connection and switching means connects and switches in analog form.

15. Apparatus for interfacing between a first telephone equipment and a second telephone equipment, which first telephone equipment outputs a first telephone call signal which is comprised of first in-band network routing and/or origination information, which apparatus comprises:

at least one network signalling interface for receiving the first telephone call signal in response to commands from a controller means, the at least one network signalling interface being connected to at least one customer premises equipment signalling interface for sending a second telephone call signal comprised of second in-band network routing and/or origination information to the second telephone equipment in response to commands from the controller means;

at least one voice and data processing means which is connected to the at least one network signalling interface and to the at least one customer premises equipment signalling interface;

(a) for detecting the first in-band network routing and/or origination information, for transmitting the first network routing and/or origination information to the controller means, (c) for transmitting audio signals, in response to commands and information sent thereto from the controller means, to the at least one network signalling interface or to the at least one customer premises equipment signalling interface, and (d) for transmitting the second in-band network routing and/or origination information sent thereto from the controller means;

wherein the controller means comprises means which causes the apparatus;

(a) to respond to the first telephone call signal input to one of the at least one network signalling interface and to detect and decode the first in-band network routing and/or origination information by interaction with the one of the at least one network signalling interface and one of the at least one voice and data processing means;

(b) to obtain the second in-band network routing and/or origination information by retrieving information pertaining to a predetermined portion of the second telephone equipment from a data base system which uses at least a portion of the first in-band network routing and/or origination information as a retrieval key;

(c) to send the second telephone signal which is comprised of the second in-band network routing and/or origination information to the second telephone equipment by interaction with one of the at least one customer premises equipment signalling interface and the one of the at least one voice and data processing means;

wherein at least a portion of the first in-band network routing and/or origination information is different from the second in-band network routing and/or origination information.

16. The apparatus of claim 15 wherein the controller means further comprises communications means for transmitting at least a portion of the information obtained from the data base to remote apparatus.

17. The apparatus of claim 15 wherein the controller means for obtaining the second in-band network routing and/or origination information comprises communications means for transmitting the at least a portion of the first in-band network routing and/or origination information to a remote data base and for receiving at least a portion of the second in-band network routing and/or origination information therefrom.

18. The apparatus of claim 17 wherein the controller means further comprises means which utilizes the communications means for sending information pertaining to the telephone interaction between the first telephone equipment and the second telephone equipment to the remote data base.

19. The apparatus of claim 17 wherein the controller means further comprises a local data base for retrieving and storing information.

20. The apparatus of claim 17 wherein the controller means further comprises a local data base for retrieving and storing information pertaining to the first in-band network routing and/or origination information.

21. The apparatus of claim 15 wherein the controller means causes voice announcements to be made to the first telephone equipment by interaction with the one of the at least one network signalling interface and one of the at least one voice and data processing means.

22. The apparatus of claim 15 wherein the controller means causes voice announcements to be made to the second telephone equipment by interaction with the one of the at least one customer premises equipment signalling interface and one of the at least one voice and data processing means.

23. The apparatus of claim 15 wherein at least one of the at least one network signalling interface receives and places calls in digital form.

24. The apparatus of claim 15 wherein at least one of the at least one network signalling interface receives and places calls in analog form.

25. The apparatus of claim 15 wherein at least one of the at least one customer premises equipment signalling interface receives and places calls in digital form.

26. The apparatus of claim 15 wherein at least one of the at least one customer premises equipment signalling interface receives and places calls in analog form.

27. Apparatus for interfacing between a first telephone equipment and a second telephone equipment, which first telephone equipment outputs a first telephone call signal which is comprised of first in-band network routing and/or origination information, which apparatus comprises:

means for receiving the first telephone call signal;

means for detecting and identifying the first in-band network routing and/or origination information;

means for obtaining second in-band network routing and/or origination information in response to the first in-band network routing and/or origination information; and

means for sending a second telephone call signal comprised of the second in-band network routing and/or origination information to the second telephone equipment;

wherein at least a portion of the first in-band network routing and/or origination information is different from the second in-band network routing and/or origination information.

28. Method for interfacing between a first telephone equipment and a second telephone equipment, which first telephone equipment outputs a first telephone call signal which is comprised of first in-band network routing and/or origination information, which method comprises the steps of:

receiving the first in-band telephone call signal;

detecting and identifying the first in-band network routing and/or origination information;

obtaining second in-band network routing and/or origination information in response to the first in-band network routing and/or origination information; and

sending a second telephone call signal comprised of the second in-band network routing and/or origination information to the second telephone equipment;

wherein at least a portion of the first in-band network routing and/or origination information is different from the second in-band network routing and/or origination information.