Apparatus for providing telephonic mass announcement service and methods for use therein

• US 5,056,086 A
• Filed: 12/21/1989
• Issued: 10/08/1991
• Est. Priority Date: 12/21/1989
• Status: Expired due to Term

• Current Assignee: TTI Inventions B LLC (Intellectual Ventures LLC)
• Original Assignee: Bell Communications Research, Inc. (Telefonaktiebolaget LM Ericsson)
• Inventors: Libonati, Michael G.
• Primary Examiner(s): Olms, Douglas W.
• Assistant Examiner(s): Jung, Min
• Application Number:
  US07/454,720
• Time in Patent Office: 656 Days
• Field of Search: 370/62, 370/61, 370/68, 379/88, 379/89
• US Class Current: 370/259
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04Q 11/0407 using a stored programme control
• CPC Class Codes: Y10S 379/917 Voice menus

Abstract

Apparatus for a telephone switch, e.g. a tandem switch, for providing a telephonic mass announcement service and methods for use therein in providing passive and/or interactive announcements as well as interactive mass announcement based custom call routing services. Specifically, mass announcements are provided by connecting an announcement circuit as one input to a time-space-time (T/S/T) switch located within a tandem telephone switch and permitting the central processor that controls the tandem switch to establish a time slot connection between that circuit and any caller. Digitized announcements are stored in a main announcement store contained within the tandem switch.

Claims

1. Mass announcement apparatus for telephonically providing announcements to callers therefor comprising:

a processor;

storage means for digitally storing a first plurality of announcements;

announcement circuit means for storing a second plurality of announcements and for producing a first time division multiplexed signal having a first plurality of recurring time slots wherein each announcement in said second plurality of announcements appears on a corresponding one of said first time slots;

interface means for producing a second time division multiplexed signal having a second plurality of recurring time slots;

switch means for establishing a first time slot connection between a time slot of said first plurality of recurring time slots in said first time division multiplexed signal and a time slot of said second plurality of recurring time slots in said second time division multiplexed signal and associated with a caller; and

means for interconnecting said processor, said storage means and said announcement circuit means; and

wherein said processor, in response to a telephone number dialed by said caller and associated with a selected one of said first plurality of announcements, instructs said switch means to establish said first time slot connection between said first and said second plurality of recurring time/slots, causes the selected announcement to be downloaded over said interconnecting means from said storage means to said announcement circuit means for storage therein as one of said second plurality of announcements, and instructs said announcement circuit means to play back said selected announcement on the time slot of said first plurality of recurring time slots so as to carry the selected announcement over the first time slot connection from said announcement circuit to said caller.

2. The apparatus in claim 1 wherein said switch means comprises a time-space-time matrix switch.

3. The apparatus in claim 2 wherein said first time slot connection carries the selected announcement to only one caller.

4. The apparatus in claim 3 wherein each one of said first plurality of announcements comprises a verbal message stored in pulse code modulated form.

5. The apparatus in claim 4 further comprising an announcement processor connected to interconnecting means and to said switch means for performing signal restoration on an incoming announcement applied to said switch means so as to generate a restored announcement and for downloading the restored announcement over said interconnecting means into said storage means as a corresponding one of said first plurality of announcements.

6. The apparatus in claim 3 wherein said storage means further comprises means for storing first and second versions of each of said first plurality of announcements, said second version having pre-defined activation date and time values associated therewith.

7. The apparatus in claim 6 wherein said processor determines whether the activation date and time value associated with each one of said first plurality of announcements matches current date and time values and, in the event such a match occurs for any one of said first plurality of announcements, designates the new version of said one announcement in said first plurality of announcements as said selected announcement to be downloaded into said announcement circuit for any subsequent call to a telephone number associated with the one announcement.

8. The apparatus in claim 3 wherein said interconnecting means comprises a bus and wherein said bus is also connected to said switch means.

9. The apparatus in claim 3 wherein said selected announcement further comprises a pre-defined script stored within said storage means and wherein said script comprises a pre-determined decision tree defining interactivity that is to occur between the announcement circuit and said caller and call processing operations that are to be performed in response to digit entry by said caller.

10. The apparatus in claim 9 further comprising a DTMF receiver, connected to said interconnecting means and to said switch means, for collecting digits entered by the caller during play back of said selected announcement and for providing a data word representing said digit to said interconnecting means;

and wherein said switch means, in response to an instruction received from said processor, establishes a second time slot connection between a third recurring time slot in the second time division multiplexed signal associated with the caller and a fourth time slot associated with the DTMF receiver so as to form a four-wire connection to said apparatus and said caller and comprising said first and second time slot connections.

11. The apparatus in claim 10 wherein each one of said first plurality of announcements comprises a verbal message stored in pulse code modulated form.

12. The apparatus in claim 10 further comprising an announcement processor connected to said interconnecting means and to said switch means for performing signal restoration on an incoming announcement applied to said switch means so as to generate a restored announcement and for downloading the restored announcement over said interconnecting means into said storage means as a corresponding one of said first plurality of announcements.

13. The apparatus in claim 10 wherein said storage means further comprises means for storing first and second versions of each of said first plurality of announcements, said second version having pre-defined activation date and time values associated therewith.

14. The apparatus in claim 13 wherein said processor determines whether the activation date and time value associated with each one of said first plurality of announcements matches current date and time values and, in the event such a match occurs for any one of said first plurality of announcements, designates the new version of said one announcement in said first plurality of announcements to be downloaded as said selected announcement into said announcement circuit for any subsequent call to a telephone number associated with the one announcement.

15. The apparatus in claim 10 wherein said interconnecting means comprises a bus and wherein said bus is also connected to said switch means.

16. In a communication system having a processor, means for digitally storing a first plurality of announcements, announcement circuit means for storing a second plurality of announcements and for producing a first time division multiplexed signal having a first plurality of recurring time slots wherein each announcement in said second plurality of announcements appears on a corresponding one of said first time slots, interface means for producing a second time division multiplexed signal having a second plurality of recurring time slots, switch means for establishing a first time slot connection between a time slot of said first plurality of recurring time slots in said first time division multiplexed signal and a time slot of said second plurality of recurring time slot in said second time division multiplexed signal and associated with a caller, and interconnection means for interconnecting said processor, said digitally storing means and said announcement circuit means;

a method for telephonically providing an announcement to a caller therefor comprising the steps of;

establishing through said switch means said first time slot connection between the first and said second plurality of recurring time slots;

downloading, in response to a telephone number dialed by said caller and associated with a selected one of said first plurality of announcements, the selected announcement over said interconnection means from said digitally storing means to said announcement circuit means for storage therein as one of said second plurality of announcements; and

playing back said selected announcement from said announcement circuit on the time slot of said first plurality of recurring time slot so as to carry the selected announcement over the first time slot connection from said announcement circuit to said caller.

17. The method in claim 16 further comprising the step of decoding the telephone number in order to select a specific one of said first plurality of announcements to be the selected announcement.

18. The method in claim 17 wherein said first time slot connection carries the selected announcement to only one caller.

19. The method in claim 18 wherein each one of said first plurality of announcements comprises a verbal message stored in pulse code modulated form.

20. The method in claim 19 wherein said system further comprises an announcement processor connected to said interconnection means and to said switch means, and wherein the method further comprises the steps of:

performing signal restoration on an incoming announcement applied to said switch means so as to generate a restored announcement; and

downloading the restored announcement over said interconnection means into said digitally storing means as a corresponding one of said first plurality of announcements.

21. The method in claim 18 further comprising the step of storing first and second versions of each of said first plurality of announcements in said digitally storing means, said second version having pre-defined activation date and time values associated therewith.

22. The method in claim 21 further comprising the steps of:

determining whether the activation date and time value associated with each one of said first plurality of announcements matches current date and time values; and

designating, in the event such a match occurs for any one of said first plurality of announcements, the new version of said one announcement in said first plurality to be downloaded into said announcement circuit as the selected announcement for any subsequent call to a telephone number associated with the one announcement.

23. The method in claim 18 wherein said selected announcement further comprises a pre-defined script stored within said digitally storing means wherein said script comprises a pre-determined decision tree defining interactivity that is to occur between the announcement circuit and the caller and call processing operations that are to be performed in response to digit entry by said caller.

24. The method in claim 23 wherein said system further comprises a DTMF receiver, connected to said interconnection means and to said switch means, for collecting digits entered by the caller during play back of said selected announcement and for providing a data word representing said digit to said interconnection means;

and wherein the method further comprises the step of establishing, through said switch means and in response to an instruction received from said processor, a second time slot connection between a third recurring time slot in the second time division multiplexed signal associated with the caller and a fourth time slot associated with the DTMF receiver so as to form a four-wire time slot connection to said caller and comprising said first and second time slot connections.

25. The method in claim 24 wherein each one of said first plurality of announcements comprises a verbal message stored in pulse code modulated form.

26. The method in claim 24 wherein the system further comprises an announcement processor connected to said interconnection means and to said switch means, and wherein the method further comprises the steps of:

performing signal restoration on an incoming announcement applied to said switch means so as to generate a restored announcement; and

downloading the restored announcement over said interconnection means into said digitally storing means as a corresponding one of said first plurality of announcements.

27. The method in claim 24 further comprising the step of storing first and second versions of each of said first plurality of announcements in said digitally storing means, said second version having pre-defined activation date and time values associated therewith.

28. The method in claim 27 further comprising the steps of:

determining whether the activation date and time value associated with each one of said first plurality of announcements matches current date and time values; and

designating, in the event such a match occurs for any one of said first plurality of announcements, the new version of said one announcement in said first plurality of announcements as the selected announcement to be downloaded into said announcement circuit for any subsequent call to a telephone number associated with the one announcement.