Mail system with personalized training for users

• US 5,058,008 A
• Filed: 10/03/1989
• Issued: 10/15/1991
• Est. Priority Date: 10/03/1989
• Status: Expired due to Fees

• Current Assignee: Pitney Bowes Incorporated World Headquarters
• Original Assignee: Pitney Bowes Incorporated (Böwe Systec AG)
• Inventors: Schumacher, Karl H.
• Primary Examiner(s): Smith, Jerry
• Assistant Examiner(s): Cass, Russell
• Application Number:
  US07/416,746
• Time in Patent Office: 742 Days
• Field of Search: 364/401, 364/464.02, 364/464.03, 364/408, 434/118
• US Class Current: 705/7.42
• CPC Class Codes: B07C 1/00 Measures preceding sorting according to destination
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G07B 17/00024 Physical or organizational aspects of franking systems
• CPC Class Codes: G07B 17/0008 Communication details outside or between apparatus coin-freed apparatus for franking per se G07F17/26
• CPC Class Codes: G07B 17/00467 Transporting mailpieces postal sorting B07C
• CPC Class Codes: G07B 2017/00161 from a central, non-user location, e.g. for updating rates or software, or for refilling funds
• CPC Class Codes: G07B 2017/00475 Sorting mailpieces
• CPC Class Codes: G07B 2017/00483 Batch processing of mailpieces

Abstract

A method, apparatus and system are disclosed that provide a cost effective work-sharing installation for preprocessing mail. The disclosed system includes a data center and postal user inter connected by way of data communications links. The data center maintains a database of user'"'"'s profiles, and uses that information to provide user'"'"'s with training materials personalized to the user'"'"'s needs.

Claims

1. Apparatus for training a postal system user to perform postal functions, said apparatus comprising:

a user station having a plurality of means for performing postal functions for postal transactions initiated by the user;

means remote from and in communication with said user station for;

storing data representing postal transactions initiated by said user;

storing training modules; and

providing to said user a personalized training module in accordance with said user'"'"'s postal transactions.

2. Apparatus as claimed in claim 1, further comprising:

means for selecting examples of transactions from said stored mailing data and;

means for inserting at least one of said examples into a training module.

3. The apparatus of claim 1, further comprising means for requesting a training module.

4. The apparatus of claim 3, further comprising means for providing interactive operator training using said module with said insertions.

8. The system of claim 1, wherein the data transmitted by element (d) includes destination information for a mailing transaction.

9. The system of claim 1, wherein the data transmitted by element (e) includes address information and delivery costs from the user'"'"'s location to the destination.

5. A system for training a postal system user to perform postal functions in a multicomponent interrelated system, said system comprising:

a data center having a data processor and storage means;

a plurality of user stations each having a data processor, storage means and means for performing postal functions;

data communication links interconnecting each of said user stations with said data center;

means at said data center for maintaining a database of user profiles, means at said data center for storing a plurality of modules of training materials for postal users; and

means for personalizing a set of training materials for a particular user in accordance with its user profile and transmitting same via a data link to said particular user.

6. The system of claim 5, wherein each said user station comprises means for storing mailing data representing a plurality of its postal functions;

means for transmitting to the data center data representative of said mailing data.

7. A system for assisting a user to perform postal functions, comprising:

(a) a data center having a data processor and databases of information relevant to efficiently using a postal system;

(b) a plurality of user stations having a data processor and means for carrying out postal functions;

(c) data communications links interconnecting each of the user stations with the data center;

(d) each said user station comprising means for transmitting to the data center its location and data representative of mailing transactions to be carried out by the user; and

(e) means at said data center for transmitting to a user station data representative of information personalized for said user station.

10. A method of training a postal system user to perform postal functions in a multicomponent interrelated system, said method comprising the steps of:

storing mailing data including data representing postal transactions by a user;

using said stored data to determine data representative of training materials personalized for said user; and

transmitting said training material data to said user.

11. The method of claim 10, further comprising the step of determining and communicating a module of training materials to said user.

12. The method of claim 10, further comprising the step of personalizing said module by inserting therein examples of the user'"'"'s postal transactions.

13. A method of assisting a postal system user to perform postal functions in a multicomponent interrelated system, said method comprising the steps of:

storing mailing data representing a plurality of user postal transactions at a data center including location of the user;

at the user'"'"'s location, querying the data center concerning a particular postal transaction that the user intends to make; and

transmitting from the data center to the user data representative of information that will assist the user in carrying out said transaction.

14. The method of claim 13, further comprising the step of transmitting to the user a module of training materials personalized in accordance with the user'"'"'s stored mailing data.