Method for avoiding call blocking

• US 5,070,525 A
• Filed: 02/12/1990
• Issued: 12/03/1991
• Est. Priority Date: 02/12/1990
• Status: Expired due to Fees

• Current Assignee: Aspect Software Incorporated
• Original Assignee: Inventions, Inc.
• Inventors: Szlam, Aleksander, Warner, Charles L. II, Crooks, James W. Jr.
• Primary Examiner(s): Dwyer, James L.
• Application Number:
  US07/478,619
• Time in Patent Office: 659 Days
• Field of Search: 379/199, 379/196, 379/197, 379/198, 379/188, 379/142, 379/201, 379/221, 379/245, 379/246, 379/249, 379/92, 379/355, 379/100, 379/95, 379/88, 379/127, 379/133, 379/134, 379/14 0
• US Class Current: 379/196
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04Q 3/64 Distributing or queueing

Abstract

Methods for avoiding a call blocking feature. In a first method a list is kept for the trunks previously used to call a particular telephone number. Each time that particular telephone number is called a different trunk, not on that list, is used to place the call. The list is cleared and restarted whenever all the trunks have been used. In a second method a list is kept for trunks for which a call blocking message has been received when an attempt was made to call that telephone number. Each time that particular telephone number is called a trunk which is not on that list is used to place the call. Only non-blocked trunks are used to call a telephone number.

Claims

1. For use with an automated call dialing system, a method for avoiding a call blocking feature, comprising the steps of:

(a) obtaining a telephone number to be called;

(b) inspecting a list of trunks which have previously been used to call said telephone number;

(c) seizing a trunk which is not on said list; and

(d) placing a call by dialing said telephone number on said trunk.

2. The method of claim 1 and further comprising, after step (a), the steps of:

if said telephone number has been previously called then proceeding to step (b); and

otherwise, seizing a trunk and proceeding to step (d).

3. The method of claim 1 wherein said system has a plurality of trunks and further comprising, after step (b), the steps of:

if all trunks of said plurality of trunks are on said list then clearing said list, seizing a trunk, and proceeding to step (d); and

otherwise, proceeding to step (c).

4. The method of claim 1 and further comprising the step of:

(e) updating said list by adding said trunk to said list.

5. The method of claim 1 and further comprising the steps of:

(e) if said call is answered then updating said list by adding said trunk to said list; and

(f) otherwise returning to step (a).

6. The method of claim 1 and further comprising, after said call has been placed, the steps of:

(e) if a busy signal is detected on said trunk then terminating said call;

(f) if an operator is not projected to be available within a first predetermined time after said call was placed then terminating said call;

(g) if said call has not been answered within a second predetermined time after said call was placed then terminating said call;

(h) if said call is answered and an operator is not available then terminating said call; and

(i) if said call is answered and an operator is available then connecting said call to said operator.

7. The method of claim 6 wherein steps (e), (f), and (g) further comprise marking a record to indicate that said telephone number is to be called again.

8. The method of claim 6 wherein step (h) further comprises marking a record to indicate that said telephone number is to be called again.

9. The method of claim 6 wherein step (h) further comprises marking a record to indicate that said telephone number is to be called again after a predetermined time.

10. The method of claim 6 wherein step (h) further comprises marking a record to indicate that said telephone number is to be called again as soon as an operator is available.

11. The method of claim 6 wherein step (h) further comprises marking a record to indicate that said telephone number is to be called again as soon as an operator is projected to become available.

12. The method of claim 6 wherein said first predetermined time is programmable.

13. The method of claim 6 wherein said second predetermined time is programmable.

14. The method of claim 6 wherein each said step of terminating said call comprises releasing said trunk.

15. The method of claim 6 and further comprising the step of dynamically adjusting said first predetermined time in response to current operating conditions.

16. The method of claim 6 and further comprising the step of dynamically adjusting said second predetermined time in response to current operating conditions.

17. For use with an automated call dialing system, a method for avoiding a call blocking feature, comprising the steps of:

(a) obtaining a telephone number to be called and seizing a trunk of a plurality of trunks;

(b) inspecting a record to determine if said call blocking feature has previously been encountered with respect to said telephone number;

(c) if said call blocking feature has not previously been encountered with respect to said telephone number then placing a call by dialing said telephone number on said trunk;

(d) if said call blocking feature has been previously encountered with respect to said telephone number then inspecting list of blocked trunks to determine if said call blocking feature has previously been encountered for said telephone number with respect to said trunk;

(e) if said call blocking feature has not been previously encountered for said telephone number with respect to said trunk then placing a call by dialing said telephone number on said trunk; and

(f) if said call blocking feature has previously been encountered for said telephone number with respect to said trunk then seizing another trunk and returning to step (d).

23. The method of claim 17 and further comprising, after said call has been placed, the steps of:

(g) if a busy signal is detected on said trunk then terminating said call;

(h) if an operator is not projected to be available within a first predetermined time after said call was placed then terminating said call;

(i) if said call has not been answered within a second predetermined time after said call was placed then terminating said call;

(j) if said call is answered and an operator is not available then terminating said call; and

(k) if said call is answered and an operator is available then connecting said call to said operator.

24. The method of claim 23 wherein steps (g), (h), and (i) further comprise marking a record to indicate that said telephone number is to be called again.

25. The method of claim 23 wherein step (j) further comprises marking a record to indicate that said telephone number is to be called again.

26. The method of claim 23 wherein step (j) further comprises marking a record to indicate that said telephone number is to be called again after a predetermined time.

27. The method of claim 23 wherein step (j) further comprises marking a record to indicate that said telephone number is to be called again as soon as an operator is available.

28. The method of claim 23 wherein step (j) further comprises marking a record to indicate that said telephone number is to be called again as soon as an operator is projected to become available.

29. The method of claim 23 wherein said first predetermined time is programmable.

30. The method of claim 23 wherein said second predetermined time is programmable.

31. The method of claim 23 wherein each said step of terminating said call comprises releasing said trunk.

32. The method of claim 23 and further comprising the step of dynamically adjusting said first predetermined time in response to current operating conditions.

33. The method of claim 23 and further comprising the step of dynamically adjusting said second predetermined time in response to current operating conditions.

34. The method of claim 17 and further comprising, after said call has been placed, the steps of:

(g) if a busy signal is detected on said trunk then terminating said call;

(h) if an operator is not projected to be available within a first predetermined time after said call was placed then terminating said call;

(i) if said call has not been answered within a second predetermined time after said call was placed then terminating said call;

(j) if said call is answered and an operator is not available then playing a predetermined message; and

(k) if said call is answered and an operator is available then connecting said call to said operator.

35. The method of claim 34 wherein steps (g), (h), and (i) further comprise marking a record to indicate that said telephone number is to be called again.

36. The method of claim 34 wherein step (j) further comprises marking a record to indicate that said telephone number is to be called again if an operator is not available after a predetermined period.

37. The method of claim 34 wherein step (j) further comprises marking a record to indicate that said telephone number is to be called again after a third predetermined time if an operator is not available after a predetermined period.

38. The method of claim 34 wherein step (j) further comprises marking a record to indicate that said telephone number is to be called again as soon as an operator is available if an operator is not available after a predetermined period.

39. The method of claim 34 wherein said first predetermined time is programmable.

40. The method of claim 34 wherein said second predetermined time is programmable.

41. The method of claim 34 wherein each said step of terminating said call comprises releasing said trunk.

42. The method of claim 34 and further comprising the step of dynamically adjusting said first predetermined time in response to current operating conditions.

43. The method of claim 34 and further comprising the step of dynamically adjusting said second predetermined time in response to current operating conditions.

52. The method of claim 41 and further comprising, after said call has been placed, the steps of:

(f) if a busy signal is detected on said trunk then terminating said call;

(g) if an operator is not projected to be available within a first predetermined time after said call was placed then terminating said call;

(h) if said call has not been answered within a second predetermined time after said call was placed then terminating said call;

(i) if said call is answered and an operator is not available then terminating said call; and

(j) if said call is answered and an operator is available then connecting said call to said operator.

53. The method of claim 52 wherein steps (f), (g), and (h) further comprise marking a record to indicate that said telephone number is to be called again.

54. The method of claim 52 wherein step (i) further comprises marking a record to indicate that said telephone number is to be called again.

55. The method of claim 52 wherein step (i) further comprises marking a record to indicate that said telephone number is to be called again after a predetermined time.

56. The method of claim 52 wherein step (i) further comprises marking a record to indicate that said telephone number is to be called again as soon as an operator is available.

57. The method of claim 52 wherein step (i) further comprises marking a record to indicate that said telephone number is to be called again as soon as an operator is projected to become available.

58. The method of claim 52 wherein said first predetermined time is programmable.

59. The method of claim 52 wherein said second predetermined time is programmable.

60. The method of claim 52 wherein each said step of terminating said call comprises releasing said trunk.

61. The method of claim 52 and further comprising the step of dynamically adjusting said first predetermined time in response to current operating conditions.

62. The method of claim 52 and further comprising the step of dynamically adjusting said second predetermined time in response to current operating conditions.

18. The method of 17 and further comprising, after said call has been placed, the steps of:

monitoring said call for a call blocking message; and

if said call blocking message is detected then adding said trunk to said list of blocked trunks.

19. The method of claim 18 and further comprising the step of:

if said call blocking message is detected then marking said record to indicate that said call blocking feature has been encountered with respect to said telephone number.

20. The method of claim 18 and further comprising the steps of:

if call blocking message is detected then;

inspecting said records to determine if said call blocking feature has previously been encountered with respect to said telephone number; and

if said call blocking feature has not previously been encountered with respect to said telephone number then marking said record to indicate that said call blocking feature has been encountered with respect to said telephone number.

21. The method of 17 and further comprising the steps of:

inspecting said list to determine if all trunks of said plurality of trunks are on said list; and

if all said trunks are on said list then notifying an operator that all said trunks have been blocked.

22. The method of 17 and further comprising the steps of:

inspecting said list to determine if all trunks of said plurality of trunks are on said list; and

if all said trunks are on said list then marking a log to indicate that all said trunks were blocked with respect to said telephone number.

44. For use with an automated call dialing system, a method for avoiding a call blocking feature, comprising the steps of:

(a) obtaining a telephone number to be called;

(b) inspecting a record to determine if said call blocking feature has previously been encountered with respect to said telephone number;

(c) if said call blocking feature has not previously been encountered with respect to said telephone number then seizing an available trunk of a plurality of trunks and placing a call by dialing said telephone number on said trunk;

(d) if said call blocking feature has previously been encountered with respect to said telephone number then inspecting a blocked trunk list to determined whether an available trunk is on said blocked trunk list; and

(e) if an available trunk is not on said blocked trunk list then seizing said available trunk and placing a call by dialing said telephone number on said available trunk.

45. The method of claim 44 and further comprising the step of:

(f) if all available trunks are on said blocked trunk list then making a record to indicate that said telephone number is to be called again.

46. The method of claim 44 wherein step (f) comprises the steps of:

if all available trunks are on said blocked trunk list for at least a first predetermined time then marking said record to indicate that said telephone number is to be called again; and

if a trunk not on said blocked trunk list becomes available within said first predetermined time then seizing said trunk and placing a call by dialing said telephone number on said trunk.

47. The method of 44 and further comprising the steps of:

inspecting said list to determine if all trunks of said plurality of trunks are on said list; and

if all said trunks are on said list then notifying an operator that all said trunks have been blocked.

48. The method of 44 and further comprising the steps of:

inspecting said list to determine if all trunks of said plurality of trunks are on said list; and

if all said trunks are on said list then marking a log to indicate that all said trunks were blocked with respect to said telephone number.

49. The method of 44 and further comprising, after said call has been placed, the steps of:

monitoring said call for a call blocking message; and

if said call blocking message is detected then adding said trunk to said list of blocked trunks.

50. The method of claim 49 and further comprising the step of:

if said call blocking message is detected then marking said record to indicate that said call blocking feature has been encountered with respect to said telephone number.

51. The method of claim 49 and further comprising the steps of:

if said call blocking message is detected then;

inspecting said records to determine if said call blocking feature has previously been encountered with respect to said telephone number; and

if said call blocking feature has not previously been encountered with respect to said telephone number then marking said record to indicate that said call blocking feature has been encountered with respect to said telephone number.