Voice-data telephonic control system
DCFirst Claim
1. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
- cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals;
status means to selectively identify responsive signals from each select terminal as digital control signals, digital data signals or audio signals;
control means implementing a stored program to control said cue means and said status means in accordance with said program and said digital control signals to prompt the provision of responsive signals from each select terminal in accordance with said status means; and
means for storing responsive signals from said select terminals including digital data signals and audio signals as selectively identified by said status means.
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Accused Products
Abstract
In an audio-digital telephone interface system, a control selectively prompts a caller with oral instructions to selectively provide: control signals, digital data signals (numeric) or audio signals. A data cell is loaded in accordance with an operating program of the control and the resulting data packet is classified, as depending on the presence of audio signals. Data packets are returned to storage, as for subsequent off-line processing. The illustrative format receives and organizes mail order data from callers.
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Citations
19 Claims
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1. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
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cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals; status means to selectively identify responsive signals from each select terminal as digital control signals, digital data signals or audio signals; control means implementing a stored program to control said cue means and said status means in accordance with said program and said digital control signals to prompt the provision of responsive signals from each select terminal in accordance with said status means; and means for storing responsive signals from said select terminals including digital data signals and audio signals as selectively identified by said status means. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
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cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals; status means to selectively identify responsive signals from each select terminal as digital control signals, digital data signals or audio signals; memory means for storing individual caller data; means for retrieving individual caller data from said memory means in response to control signals from said digital input means; means for storing digital data signals from said digital input means as additional individual caller data; control means for actuating said cue means and said status means to cue and identify audio signals, said control means being conditioned on the failure of said means for retrieving individual caller data to actuate said cue means whereby said caller provide audio signals representative of caller data; and means for storing said audio signals representative of caller data responsive to cueing by said cue means. - View Dependent Claims (15)
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16. A voice-data control system for use with a communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument including voice communication means for providing audio response signals and digital input means for providing digital response signals, said control system comprising:
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cue means for cueing select ones of said terminals to prompt selective actuation of said voice communication means and said digital input means to provide responsive signals; status means to selectively identify responsive signals from each select terminal as digital control signals, digital data signals or audio signals; control means implementing a stored program to control said cue means and said status means in accordance with said program and said digital control signals to prompt responsive signals from each select terminal in accordance with said status means, said program implementing a mail order operation; and means for selectively storing responsive signals from said select terminals including digital data signals and audio signals as selectively identified by said status means to indicate data and mail orders by said callers for specific items of merchandise. - View Dependent Claims (17, 18, 19)
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Specification