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Integration of voice store and forward facility

  • US 5,099,509 A
  • Filed: 04/17/1987
  • Issued: 03/24/1992
  • Est. Priority Date: 04/17/1987
  • Status: Expired due to Term
First Claim
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1. A method of facilitating the integration of a voice store and forward function with telephone switching apparatus, comprising the steps of:

  • using a call completion system remote from a calling party to prompt the calling party to enter first destination-determining information relating to a called party;

    receiving said first destination-determining information;

    determining that a called party to whom the calling party wishes to communicate is unavailable;

    transmitting a signal to the calling party indicating the unavailability of the called party;

    collecting second destination-determining information from the calling party for connecting the calling party to a voice store and forward facility;

    initially isolating the calling party from the voice store and forward facility so that the calling party cannot hear audible prompts which may be generated by the voice store and forward facility;

    translating said first and second destination-determining information into a first code identifying a voice store and forward facility, and a second code identifying a voice mailbox associated with the called party;

    causing the switching apparatus to access said voice store and forward facility and for causing said switching apparatus to establish a communication path to the facility;

    transmitting said first and second code to said facility via said communication path; and

    connecting said calling party to said communication path so that said calling party can deposit a voice message with said voice store and forward facility.

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