Interface to and operation of a voice messaging system

• US 5,117,451 A
• Filed: 04/16/1990
• Issued: 05/26/1992
• Est. Priority Date: 02/24/1988
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Vmx/Opcom
• Inventors: Shepard, Robert R., Bonee, Peter A., Pounds, Gregory E., Ladd, David J., Kusumi, Tim J.
• Primary Examiner(s): Brown, Thomas W.
• Application Number:
  US07/509,089
• Time in Patent Office: 771 Days
• Field of Search: 379/67, 379/88, 379/89, 379/211, 379/212, 379/214, 379/233, 379/245, 379/246
• US Class Current: 379/88.26
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/546 in private branch exchanges
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks
• CPC Class Codes: H04M 7/14 in systems involving main and subordinate switching centres
• CPC Class Codes: H04Q 3/625 Arrangements in the private branch exchange
• CPC Class Codes: H04Q 3/627 Details
• CPC Class Codes: H04Q 3/665 Circuit arrangements therefor
• CPC Class Codes: H04Q 3/70 Identification of class of calling subscriber

Abstract

A voice messaging system for use with a telephone system. The preferred embodiment comprises a voice messaging system which interfaces to a PBX through a feature phone interface, the voice messaging system emulating a feature phone. The PBX supplies information to the voice messaging system such as information on the origination and history of the call. The present invention discloses improved methods of handling calls directed to the voice messaging system based on the information supplied by the PBX.

Claims

1. A method for processing a telephone call in a telephone system, said telephone system comprising a switching means for switching said telephone call, a first telephone extension and a second telephone extension, said first and second telephone extensions coupled with said switching means, said telephone system further comprising a voice messaging system, said voice messaging system coupled with said switching means, and a first party being associated with said first telephone extension, said method comprising the steps of:

(a) prior to receiving a telephone call, said first party storing information in said voice messaging system specifying said second extension for servicing telephone calls directed at said first extension when said first extension is unanswered;

(b) said switching means directing said telephone call at said first telephone extension;

(c) detecting said telephone call is not answered by said first telephone extension;

(d) said voice message system providing a message to said telephone call, said message comprising information regarding the reason said first telephone extension did not answer said telephone call, said message further soliciting a caller response as to whether a caller placing said telephone call would like to leave a message for said first party or be transferred to a personal assistant of said first party;

(e) said caller placing said telephone call indicating to said voice messaging system said telephone call is to be transferred to said personal assistant of said first party, said indication accomplished by the passing of a predetermined period of time during which said caller has not responded; and

(f) said telephone system transferring said telephone call to said second extension responsive to step (e).

2. A method for processing a telephone call in a telephone system, said telephone system comprising a switching means for switching said telephone call, a first telephone extension a second telephone extension, said first and second telephone extensions coupled with said switching means, said telephone system further comprising a voice messaging system, said voice messaging system coupled with said switching means, and a first party being associated with said first telephone extension, said method comprising the steps of:

(a) prior to receiving a telephone call, said first party storing information in said voice message system specifying said second extension for servicing telephone calls directed at said first extension when said first extension is unanswered;

(b) said switching means directing said telephone call at said first telephone extension;

(c) detecting said telephone call is not answered by said first telephone extension;

(d) said voice massaging system providing a message to said telephone call, said message comprising information regarding the reason said first telephone extension did not answer said telephone call, said message further soliciting a caller response as to whether a caller placing said telephone call would like to leave a message for said first party or be transferred to a personal assistant of said first party;

(e) said caller placing said telephone call indicating to said voice messaging system said telephone call is to be transferred to said personal assistant of said first party, said indication accomplished by the passing of a predetermined period of time during which said caller has not responded; and

(f) said telephone system initiating a transfer of said telephone call to said second extension responsive to step (e);

(g) detecting said telephone call is not answered by said second telephone extension;

(h) said caller indicating to said voice messaging system the desire to leave a message; and

(i) said voice message system prompting said caller to leave a voice message for said first telephone extension.