Method and apparatus for processing pages

• US 5,144,648 A
• Filed: 05/16/1991
• Issued: 09/01/1992
• Est. Priority Date: 08/30/1989
• Status: Expired due to Term

• Current Assignee: Skytel Corporation (Bell Industries Incorporated)
• Original Assignee: Mobile Telecommunications Technologies, LLC (Mobitex Technology AB)
• Inventors: Vence, Robert L., Hays, William D., Bhagat, Jai P.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US07/702,121
• Time in Patent Office: 474 Days
• Field of Search: 379/88, 379/89, 379/67, 379/212, 379/213, 379/57, 379/56, 379/211, 340/825.44, 340/825.49, 340/825.48
• US Class Current: 340/7.28
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04W 84/00 Network topologies
• CPC Class Codes: Y10S 379/917 Voice menus

Abstract

A paging system includes a digital switch, an interface processor, and a central computer. The interface processor voice prompts a caller to input a desired function code and in response, performs the desired function or instructs the digital switch to route the call to a different portion of the paging system which may include a voice mailbox unit for recording voice messages. The digital switch, in response to an instruction from the interface processor, can establish a telephone connection to an outside number for a caller already connected to the paging system.

Claims

1. An apparatus for providing numeric and alphanumeric paging services and voice-mail services to callers, comprising:

a central computer means connected to a transmitter

for preparing pages for transmission;

a voice-mail unit separate from and connected to said central computer means for recording and playing back voice messages;

an alphanumeric speech unit separate from and connected to said central computer means for verbalizing alphanumeric messages;

a digital switch means connected to said voice-mail unit and said alphanumeric speech unit;

an interface processor means connected to said central computer means and said digital switch means

for obtaining information for a page from a caller when the caller inputs a function code corresponding to a paging service;

for issuing a first instruction to connect the caller to said voice-mail unit when the caller inputs a function code corresponding to a voice-mail service; and

for issuing a second instruction to connect the caller to said alphanumeric speech unit when the caller inputs a function code corresponding to a request to review stored alphanumeric pages;

said digital switch means being provided

for receiving telephone calls;

for forwarding the telephone calls to said interface processor means;

for switching the caller to said voice-mail unit when said interface processor means issues said first instruction; and

for switching the caller to said alphanumeric speech unit when said interface processor means issues said second instruction.

2. An apparatus according to claim 1, wherein said interface processor means instructs the caller to enter a desired function code.

3. An apparatus according to claim 1, wherein said interface processor means is further provided:

for recognizing an "outdial" function code input by the caller, said "outdial" function code corresponding to a request by the caller currently connected to the interface processor means to establish a telephone connection with a terminal having a predetermined telephone number;

for instructing the caller to input a telephone number to be called in response to recognizing the "outdial" function code; and

for issuing a third instruction to establish a telephone connection to a terminal having the telephone number input by the caller; and

wherein said digital switch means is further provided;

for establishing a telephone connection between the caller and the terminal having the telephone number input by the caller when said interface processor means issues the third instruction.

4. A method of operating a system for providing numeric and alphanumeric paging services and voice-mail services to callers, which includes a central computer, a voice-mail unit, an alphanumeric speech unit, a digital switch and an interface processor, comprising the steps of:

receiving a telephone call at said digital switch;

forwarding the telephone call to said interface processor;

obtaining, at said interface processor, information for a page from a caller when the caller inputs a function code corresponding to a paging service; and

issuing a first instruction at said interface processor to connect the caller to said voice-mail unit when the caller inputs a function code corresponding to a voice-mail service;

or

issuing a second instruction at said interface processor to connect the caller to said alphanumeric speech unit when the caller inputs a function code corresponding to a request to review stored alphanumeric pages.

5. A method according to claim 4, further comprising the steps of switching the caller to said voice-mail unit when said interface processor issues said first instruction;

or switching the caller to said alphanumeric speech unit when said interface processor issues said second instruction.

6. A method according to claim 4, further comprising the step of instructing the caller to enter a desired function code.

7. A method according to claim 4, further comprising the steps of:

recognizing, at said interface processor, an "outdial" function code input by the caller, said "outdial" function code corresponding to a request by the caller currently connected to the system to establish a telephone connection with a terminal having a predetermined telephone number;

instructing the caller to input a telephone number to be called in response to recognizing the "outdial" function code; and

issuing a third instruction at said interface processor to establish a telephone connection to the telephone number input by the caller.

8. A method according to claim 7, further comprising the step of, establishing a telephone connection between the caller and the terminal having a predetermined telephone number input by the caller when said interface processor issues said third instruction.