Method and apparatus for processing pages
First Claim
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1. An apparatus for providing numeric and alphanumeric paging services and voice-mail services to callers, comprising:
- a central computer means connected to a transmitterfor preparing pages for transmission;
a voice-mail unit separate from and connected to said central computer means for recording and playing back voice messages;
an alphanumeric speech unit separate from and connected to said central computer means for verbalizing alphanumeric messages;
a digital switch means connected to said voice-mail unit and said alphanumeric speech unit;
an interface processor means connected to said central computer means and said digital switch meansfor obtaining information for a page from a caller when the caller inputs a function code corresponding to a paging service;
for issuing a first instruction to connect the caller to said voice-mail unit when the caller inputs a function code corresponding to a voice-mail service; and
for issuing a second instruction to connect the caller to said alphanumeric speech unit when the caller inputs a function code corresponding to a request to review stored alphanumeric pages;
said digital switch means being providedfor receiving telephone calls;
for forwarding the telephone calls to said interface processor means;
for switching the caller to said voice-mail unit when said interface processor means issues said first instruction; and
for switching the caller to said alphanumeric speech unit when said interface processor means issues said second instruction.
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Abstract
A paging system includes a digital switch, an interface processor, and a central computer. The interface processor voice prompts a caller to input a desired function code and in response, performs the desired function or instructs the digital switch to route the call to a different portion of the paging system which may include a voice mailbox unit for recording voice messages. The digital switch, in response to an instruction from the interface processor, can establish a telephone connection to an outside number for a caller already connected to the paging system.
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Citations
8 Claims
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1. An apparatus for providing numeric and alphanumeric paging services and voice-mail services to callers, comprising:
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a central computer means connected to a transmitter for preparing pages for transmission; a voice-mail unit separate from and connected to said central computer means for recording and playing back voice messages; an alphanumeric speech unit separate from and connected to said central computer means for verbalizing alphanumeric messages; a digital switch means connected to said voice-mail unit and said alphanumeric speech unit; an interface processor means connected to said central computer means and said digital switch means for obtaining information for a page from a caller when the caller inputs a function code corresponding to a paging service; for issuing a first instruction to connect the caller to said voice-mail unit when the caller inputs a function code corresponding to a voice-mail service; and for issuing a second instruction to connect the caller to said alphanumeric speech unit when the caller inputs a function code corresponding to a request to review stored alphanumeric pages; said digital switch means being provided for receiving telephone calls; for forwarding the telephone calls to said interface processor means; for switching the caller to said voice-mail unit when said interface processor means issues said first instruction; and for switching the caller to said alphanumeric speech unit when said interface processor means issues said second instruction. - View Dependent Claims (2, 3)
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4. A method of operating a system for providing numeric and alphanumeric paging services and voice-mail services to callers, which includes a central computer, a voice-mail unit, an alphanumeric speech unit, a digital switch and an interface processor, comprising the steps of:
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receiving a telephone call at said digital switch; forwarding the telephone call to said interface processor; obtaining, at said interface processor, information for a page from a caller when the caller inputs a function code corresponding to a paging service; and issuing a first instruction at said interface processor to connect the caller to said voice-mail unit when the caller inputs a function code corresponding to a voice-mail service;
orissuing a second instruction at said interface processor to connect the caller to said alphanumeric speech unit when the caller inputs a function code corresponding to a request to review stored alphanumeric pages. - View Dependent Claims (5, 6, 7, 8)
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Specification