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Look ahead method and apparatus for predictive dialing using a neural network

  • US 5,155,763 A
  • Filed: 12/11/1990
  • Issued: 10/13/1992
  • Est. Priority Date: 12/11/1990
  • Status: Expired due to Fees
First Claim
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1. A look-ahead method for predictive dialing, comprising the steps of:

  • storing a first call record, said first call record comprising a first group of input parameters, said first group of input parameters comprising a first date, a first time of day, and a first workload factor;

    storing a second call record, said second call record comprising a second group of input parameters, said second group of input parameters comprising a second date, a second time of day, and a second workload factor; and

    learning from said first call record and said second call record a relationship between said first and second groups of input parameters and a plurality of dial actions.

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