Multi-line telephone switching system

• US 5,159,626 A
• Filed: 07/10/1990
• Issued: 10/27/1992
• Est. Priority Date: 07/10/1990
• Status: Expired due to Fees

• Current Assignee: Execudyne Limited
• Original Assignee: Execudyne Limited
• Inventors: Lekstutis, Arthur, Baum, Elliot I.
• Primary Examiner(s): Ng, Jin F.
• Assistant Examiner(s): Le, Huyen D.
• Application Number:
  US07/550,753
• Time in Patent Office: 840 Days
• Field of Search: 379/67, 379/70, 379/76, 379/81, 379/84, 379/74, 379/77, 379/79, 379/82, 379/88, 379/215, 379/266, 379/87
• US Class Current: 379/88.22
• CPC Class Codes: H04M 1/654 Telephone line monitoring circuits therefor, e.g. ring detectors
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements

Abstract

An answering machine is coupled to a multi-line switching system which in turn is coupled to a plurality of incoming telephone lines in parallel with the telephone equipment or the like which is also connected to the incoming telephone lines. The switching system includes a controller for switching an incoming call on any of the incoming lines to the answering machine after a preselected number of rings including zero rings. The controller picks-up and holds an incoming call on any of the lines whenever the answering machine is busy processing a previously received call, and connects the thus held call to the answering maching upon completion of the processing of the previously received call by the answering machine. The controller scans the incoming lines and senses when incoming calls are received. The incoming calls are seized by the controller and are handled, for example by generating voice messages to the callers while the calls are on hold, to prevent the callers from hanging up and disconnecting from the system.

Claims

1. A multi-line telephone switching system for processing and answering incoming telephone calls on a subscriber'"'"'s premises after said incoming calls are received on a plurality of incoming telephone lines connected to a remote central station, said multi-line telephone switching system being connected to said incoming telephone lines and comprising:

a single one-line answering machine for selectively transmitting information to and receiving information from said incoming lines on a one-at-a-time basis; and

control means coupled to said plurality of incoming telephone lines and to said answering machine for switching incoming calls on any of said lines to said answering machine on a one-at-a-time basis after a preselected number of rings on a called line including zero rings, said control means including means for picking up and holding received incoming calls on any of said lines only when said answering machine is busy processing a previously received call, and connecting means for connecting the thus held calls on said one-at-a-time basis to the answering machine upon completion of the processing of the previously received call by the answering machine, said connecting means including ring signal generating means for generating a ring signal that is provided to the answering machine after the answering machine completes processing of the previously received call.

2. A multi-line telephone switching system according to claim 1, wherein said control means includes disconnect sensing means for sensing whether a call on hold has been disconnected.

3. A multi-line telephone switching system according to claim 2, wherein said control means includes means for releasing a call on hold when said disconnect sensing means senses that said call on hold has been disconnected.

4. A multi-line telephone switching system according to claim 2, wherein:

said means for picking up and holding incoming calls includes means for picking and holding a plurality of incoming calls on said lines; and

said control means includes voice means for providing at least one outgoing announce message on the lines being held on hold for later connection to the answering machine.

5. A multi-line telephone switching system according to claim 4, wherein said control means causes said voice means to periodically provide said at least one outgoing announce message.

6. A multi-line telephone switching system according to claim 5, wherein said control means causes said voice means to generate different outgoing announce messages at different times.

7. A multi-line telephone switching system according to claim 4, wherein said voice means comprises a speech synthesizer.

8. A multi-line telephone switching system according to claim 1, wherein said control means is connected in parallel to equipment connected to said incoming lines.

9. A multi-line telephone switching system according to claim 1, wherein said control means includes manually operable switch means for selectively disabling answering of an incoming call on at least one of said incoming lines.

10. A multi-line telephone switching system according to claim 1, wherein said control means further comprises indicator means for displaying the status of the respective incoming lines.

11. A multi-line telephone switching system according to claim 1, wherein said control means further comprises means for setting the number of rings after which a call is switched to said answering machine.

12. A multi-line telephone answering system for answering telephone calls on a subscriber'"'"'s premises after said calls are received on a plurality of telephone lines that are connected to a remote central station, a plurality of subscriber utilization devices being connected to said lines, the system comprising:

switching means coupled to said lines and to said utilization devices for transferring received incoming calls from busy utilization devices to free utilization devices;

control means coupled to said switching means and including means for picking up and holding the incoming calls when each said incoming call is not answered after a preselected number of rings on a called line, including zero rings, by a free utilization device; and

a single one-line answering machine means coupled to said control means for answering received incoming calls on a one-at-a-time basis which are not answered after said preselected number of rings;

said picking-up and holding means of said control means including queuing means for queuing received incoming calls to use the answering machine means only when the answering machine means is busy processing a previously received call, and ring signal generating means for generating a ring signal to the answering machine means upon completion of the processing of the previous call by said answering machine means.

13. A multi-line telephone answering system according to claim 12, wherein said control means includes disconnect sensing means for sensing whether a call on hold has been disconnected.

14. A multi-line telephone answering system according to claim 13, wherein said control means includes means for releasing a call on hold when said disconnect sensing means senses that said call on hold has been disconnected.

15. A multi-line telephone answering system according to claim 13, wherein said control means includes voice means for providing at least one outgoing announce message on the lines being held on hold for later connection to the answering machine.

16. A multi-line telephone switching system according to claim 15, wherein said control means causes said voice means to periodically provide said at least one outgoing announce message.

17. A multi-line telephone switching system according to claim 16, wherein said control means causes said voice means to generate different outgoing announce messages at different times.

18. A multi-line telephone switching system according to claim 12, wherein said control means is connected in parallel to said utilization devices connected to said incoming lines.

19. A multi-line telephone switching system according to claim 12, wherein said control means includes manually operable switch means for selectively disabling answering of an incoming call on at least one of said incoming lines.

20. A multi-line telephone switching system according to claim 12, wherein said control means further comprises indicator means for displaying the status of the respective incoming lines.

21. A multi-line telephone switching system according to claim 12, wherein said control means further comprises means for setting the number of rings after which a call is switched to said answering machine.

22. In a telephone system having a plurality of incoming lines that are connected between a remote central station and a plurality of subscriber utilization devices connected to said lines, a telephone switching system located on a subscriber'"'"'s premises for answering telephone calls after said calls are received on said telephone lines, said telephone system being connected in parallel with said incoming lines for answering preselected incoming calls, said telephone switching system comprising:

a single one-line answering machine means for transmitting information to and receiving information from any of said incoming lines on a one-at-a-time basis;

control means coupled to said incoming lines and to said answering machine means for transferring incoming calls on any of said lines to said answering machine after a preselected number of rings on a called line, including zero rings; and

pick-up and holding means included in said control means for picking up and holding subsequently received incoming calls on any of said lines only when said answering machine means is busy processing a previously received call, and for connecting on a one-at-a-time basis the calls placed on hold to the answering machine means, said picking and holding means including ring signal generating means for generating a ring signal that is provided to the answering machine after the answering machine completes processing of the previously received call.

23. In the telephone system of claim 22, wherein said control means includes detector means for sensing ring signals appearing on said incoming lines.

24. In the telephone system according to claim 22, wherein said pick-up and holding means includes means for queuing the incoming calls for transfer of said calls to the answering machine means on a preselected priority basis.

25. In the telephone system of claim 24, wherein said control means includes means for providing an outgoing announce message on the lines being held on hold for subsequent connection to the answering machine means.

26. In the telephone system of claim 25, wherein said control means includes disconnect sensing means for detecting the disconnection of an incoming call, and means for controlling said pick-up and holding means for eliminating a disconnected call from the queue.

27. In the telephone system of claim 24, wherein said preselected priority basis is the time of receipt of the incoming call.

28. In the telephone system of claim 24, wherein said control means includes disconnect sensing means for detecting the disconnection of an incoming call, and means for controlling said pick-up and holding means for eliminating a disconnected call from the queue.

29. In the telephone system of claim 22, wherein said control means includes disconnect sensing means for detecting the disconnection of an incoming call, and means for controlling said pick-up and holding means for eliminating a disconnected call from the queue.

30. A method of answering and processing incoming telephone calls on a subscriber'"'"'s premises after said incoming calls are received on a plurality of incoming telephone lines from a remote central station by means of a subscriber'"'"'s single one-line answering machine, comprising:

selectively transmitting information to and receiving information from said incoming lines;

switching received incoming calls on any of said lines to said answering machine after a preselected number of rings on a called line including zero rings;

picking up and holding incoming calls on any of said lines only when said answering machine is busy processing a previously received call; and

automatically connecting one of the thus held calls to the answering machine upon completion of the processing of each previously received call by the answering machine, said automatic connecting step including the step of providing a ring signal to the answering machine after the answering machine completes processing of the previously received call.

31. The method according to claim 30, further comprising sensing whether a call on hold has been disconnected.

32. The method according to claim 31, further comprising releasing a call on hold when it is sensed that said call on hold has been disconnected.

33. The method according to claim 30, further comprising providing at least one outgoing announce message on the lines being held on hold for later connection to the answering machine.

34. The method according to claim 33, comprising periodically providing said at least one outgoing announce message.

35. The method according to claim 34, comprising generating different outgoing announce messages at different times.

36. The method according to claim 30, comprising selectively disabling answering of an incoming call on at least one of said incoming lines.

37. The method according to claim 30, further comprising displaying the status of the respective incoming lines.

38. The method according to claim 30, further comprising setting the number of rings after which a call is switched to said answering machine.

39. In a multi-line telephone answering system including a plurality of telephone lines connected to a remote central station, a plurality of subscriber utilization devices connected to said telephone lines, and a single one-line answering machine means, the method for answering and processing incoming calls received on said lines on a subscriber'"'"'s premises comprising:

transferring each received incoming call from a busy utilization device to a free utilization device;

picking up and holding each received incoming call if said incoming call is not answered after a preselected number of rings on a called line, including zero rings, by said free utilization device;

answering each of the incoming calls by said answering machine means on a one-at-a-time basis when a call is not answered by a utilization device after said preselected number of rings; and

queuing the received picked up and held incoming calls to use the answering machine means only when the answering machine means is busy processing a previously received call, and means for generating a ring signal to the answering machine means upon completion of the processing of each previous call by said answering machine means.

40. In a multi-line telephone answering system according to claim 39, further comprising;

sensing whether a call on hold has been disconnected; and

releasing a call on hold when it is sensed that said call on hold has been disconnected.

41. A multi-line telephone answering system according to claim 39, further comprising providing at least one outgoing announce message on the lines being held on hold for later connection to the answering machine means.

42. In a telephone system having a plurality of incoming lines connected to a remote central station, a plurality of utilization devices connected to said lines, a telephone switching system located on a subscriber'"'"'s premises connected in parallel with said incoming lines for answering preselected incoming calls, and a single one-line answering machine means, a method of processing and answering incoming calls after said incoming calls are received on said plurality of lines, comprising:

connecting the answering machine means for transmitting information to and receiving information from any of said incoming lines on a one-at-a-time basis;

transferring a received incoming call on any of said lines to said answering machine after a preselected number of rings, including zero rings and when an incoming call is directed to a busy line; and

picking up and holding a received incoming call on any of said lines whenever said answering machine means is busy processing a previously received call, and then connecting a call placed on hold to the answering machine means upon completion of processing of said previously received call by said answering machine means, said connecting step including a step of providing a ring signal to the answering machine after the answering machine completes processing of the previously received call.

43. A telephone switching system for automatically answering incoming telephone calls received on at least a "single line" telephone line that is connected on a subscriber'"'"'s premises between a remote central station and a subscriber utilization means, said at least one "single line" being provided with a call waiting capability in which a signal tone ("beep") appears on said single line if a second call is trying to access said line whenever said line is busy with a previously received call and in which the second call can be accessed by momentarily depressing a hook switch of a telephone, said telephone switching system being coupled to said at least single line on a subscriber'"'"'s premises, comprising:

an answering machine for selectively transmitting information to and receiving information from calling parties on said incoming line on a one-at-a-time basis;

control means coupled to said incoming telephone line and to said answering machine for switching an incoming call received on said line to said answering machine after a preselected number of rings including zero rings, said control means including means responsive to said signal tone for picking up and holding the second incoming call on said line whenever said answering machine is busy processing a previously received call, and means for connecting the thus held second call to the answering machine upon completion of the processing of the previously received call by the answering machine.

44. The telephone switching system according to claim 43, wherein said control means further comprises:

means for interrupting a first incoming call responsive to said signal tone and for announcing to said first caller that the call will be interrupted;

said picking up and hold means picking up and holding the second incoming call after said first incoming call is interrupted, and announcing a message to said second incoming call;

means for reconnecting said first incoming call after said message to said second incoming call, and for placing said second incoming call on hold; and

said connecting means connecting said second call to the answering machine upon completion of the processing of the previously received first call by the answering machine.