Automated dual-party-relay telephone system

• US 5,163,081 A
• Filed: 11/05/1990
• Issued: 11/10/1992
• Est. Priority Date: 11/05/1990
• Status: Expired due to Term

• Current Assignee: American Telephone & Telegraph Company (AT&T, Inc.)
• Original Assignee: AT&T, Inc.
• Inventors: Wycherley, Bruce D., Yaniro, Daniel J. Jr.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): Hong, Harry S.
• Application Number:
  US07/609,353
• Time in Patent Office: 736 Days
• Field of Search: 379/52, 379/67, 379/88, 379/89, 379/100, 379/201, 379/265, 379/266, 379/212
• US Class Current: 379/52
• CPC Class Codes: H04M 11/045 using recorded signals, e.g. speech
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42391 where the subscribers are hearing-impaired persons, e.g. telephone devices for the deaf
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components

Abstract

A facility is provided for automating dual party relay service so that the cost of such a service may be reduced. The desired result is achieved by automating particular features of dual party relay service to appreciably decrease the amount of time that a service attendant is involved in a dual party relay call. Such automation is obtained by employing text-to-speech processing, and, on a limited basis, automatic speech recognition.

Claims

1. A telecommunications system having a plurality of attendant terminals comprising

at least one text-to-speech synthesizer unit operative for translating text received via an associated second port into speech for delivery to an associated first port,

means, responsive to receipt at one of said attendant terminals a request identifying a called telephone station, for establishing a first telephone connection to said called telephone station in accordance with an instruction entered into said one attendant terminal, said request being entered via a second telephone connection extending to a data terminal operated by a sound impaired person,

means, responsive to said instruction, for extending said first connection to said first port of said one text-to-speech synthesizer and for extending said second telephone connection associated with said data terminal to said second port of said text-to-speech synthesizer, and

means, contained in said synthesizer and responsive to receipt of a predetermined key word via said second connection, for causing said first connection to be connected to an available one of said attendant terminals so that an attendant associated with said one terminal may convert speech signals received via said first connection into text for delivery to said second connection via said second port of said one text-to-speech synthesizer.

2. The system set forth in claim 1 further comprising

a local data network, each of said attendant terminals and said at least one text-to-speech synthesizer unit being interconnected to one another via said local data network.

3. The system set forth in claim 1 further comprising means responsive to receipt of said predetermined key word via said first connection for then causing said first connection to be disconnected from said available terminal and reconnected to said first port of said text-to-speech synthesizer.

4. The system set forth in claim 1 wherein if said sound impaired person is a person having a speech impairment but not a hearing impairment, then said means for causing, responsive to said predetermined key word, invokes means for establishing a communications path between said first and second ports of said one text-to-speech synthesizer unit so that said speech signals received via said first connection and said first port may be supplied directly to said impaired person via said second port and said second connection.

5. The system set forth in claim 4 further comprising means responsive to receipt of said predetermined keyword via said first port of said text-to-speech synthesizer unit for then disconnecting said communications path between said first and second ports.

6. The system set forth in claim 1 further comprising

at least one automatic speech recognition unit having an input terminal and an output terminal, said automatic speech recognition unit being operative for translating received speech into respective text based on a predetermined template of words associated with a speaker, said speaker being associated with said called telephone station, and

wherein, in the event that said sound impaired person is a person that is hearing impaired but not speech impaired, then, in that event, said means for establishing and extending extends said first connection to said input terminal of said one automatic speech recognition unit, rather than to said first port of said one text-to-speech unit, and extends said second telephone connection associated with said data terminal to said output terminal of said automatic speech recognition unit so that said automatic speech recognition unit may convert speech signals received via said input terminal into text for delivery to said output terminal and thence to said data terminal.

7. The system set forth in claim 2 further comprising

at least one automatic speech recognition unit having a connection to said local data network and being operative for translating speech signals received via an associated input into respective text for delivery to said local data network, said translation being based on a predetermined template of words associated with a speaker, said speaker being associated with said telephone station, wherein said means for causing and extending includes means, responsive to receipt of said predetermined key word, for transferring said first connection to said associated input of said one automatic speech recognition unit so that speech received via said first connection may be translated into respective text and supplied to said second port of said one text-to-speech unit via said local data network for delivery to said data terminal.

8. The system set forth in claim 7 wherein said means for transferring including means, responsive to receipt of said predetermined key word via said first connection, for then causing said first connection to be disconnected from said associated input of said one automatic speech recognition unit and reconnected to said first port of said one text-to-speech unit.

9. The system set forth in claim 7 wherein said means for transferring including means, responsive to an absence of speech being received via said first connection for a predetermined period of time, for then causing said first connection to be disconnected from said associated input of said one automatic speech recognition unit and reconnected to said first port of said one text-to-speech unit.

10. A telecommunications system having a plurality of attendant terminals comprising

at least one text-to-speech synthesizer,

means, responsive to receipt of a request and associated text at one of said attendant terminals, in which said request identifies at least a telephone station and an enhanced communications service, for storing in a memory via a path including a local data network said request and associated text, said request and said text being received from a data terminal connected to a communications path extending to said one attendant terminal, said data terminal being operated by a sound impaired person, and

means thereafter operative for establishing another communications path to said enhanced service and supplying the identification of said telephone station to said enhanced service via said other communications path, and wherein said means for establishing includes means for passing said stored text through said text-to-speech synthesizer and for supplying the resulting speech signals to said enhanced service via said other communications path.

11. The system set forth in claim 10 wherein said enhanced service is a voice mail service.

12. The system set forth in claim 10 wherein said enhanced service is a language translation service.

13. The system set forth in claim 10 wherein said means for passing includes means operative in the event that said enhanced service is a facsimile service for then causing said stored text to be supplied directly to said enhanced service.

14. A dual party relay communications system comprising

a plurality of attendant terminals,

at least one text-to-speech synthesizer unit operative for translating text received via an associated second port into speech for delivery to an associated first port,

means, responsive to receipt of a telephone call associated with a first communications path established by a data terminal operated by a sound impaired person, for establishing a second communications path to a telephone station and for respectively extending to said first and second ports said second and first communications paths so that text received from said data terminal may be translated into speech for delivery to said second communications path, said second communications path being established in accordance with a request received from said data terminal, and means, responsive to receiving text indicative of a predetermined key word from said data terminal, for causing said second communications path to be transferred to an available one of said attendant terminals so that an attendant associated with said available terminal may translate speech received via said second communications path into text for delivery to said data terminal via said first communications path.

15. The system set forth in claim 14 further comprising means responsive to receiving said predetermined key word via said second communications for then causing said second communications path to be disconnected from said available attendant terminal and reconnected to said first port of said one text-to-speech synthesizer.

16. The system set forth in claim 14 wherein if said sound impaired person is a person having a speech impairment but not a hearing impairment, then said means for causing, responsive to said predetermined key word, invokes means for establishing a connection between said first and second ports of said text-to-speech synthesizer unit so that said speech received via said first port may be supplied directly to said impaired person via said second port and said first communications path.

17. The system set forth in claim 16 further comprising means responsive to receipt of said predetermined key word via said first port of said text-to-speech synthesizer unit or text received via said second port, for then terminating said direct connection between said first and second ports.

18. The system set forth in claim 14 wherein said system further comprises means, operative in the event that text is not received from said data terminal for a predetermined period of time, for then invoking said means for causing said transfer.

19. The system set forth in claim 14 further comprising

at least one automatic speech recognition unit operative for translating received speech into respective text based on a predetermined template of words associated with a speaker, said speaker being associated with said telephone station,

wherein, in the event that said sound impaired person is a person that is hearing impaired but not speech impaired, then, in that event, said means for establishing and extending extends said second communications path to one input of said one automatic speech recognition unit, rather than to said first port of said one text-to-speech unit, and extends said first communications path associated with said data terminal to another input of said automatic speech recognition unit so that text indicative of speech received via said one input may be supplied to said other input for delivery to said data terminal.

20. The system set forth in claim 14 further comprising

a local data network, and

at least one automatic speech recognition unit operative for translating received speech into respective text based on a predetermined template of words associated with a speaker, said speaker being associated with said telephone station, wherein said means for transferring includes means, responsive to receipt of said predetermined key word, for causing said second communications path to be transferred to an input of said one automatic speech recognition unit so that speech received via said second communications path may be translated into respective text and supplied to said second port of said one text-to-speech unit via said local data network for delivery to said data terminal via said first communications path.

21. The system set forth in claim 20 wherein said means for transferring to said input of said automatic speech recognition unit including means, responsive to receipt of said predetermined keyword via said second communications path, for then causing said second communications path to be disconnected from said input of said one automatic speech recognition unit and reconnected to said first port of said one text-to-speech unit.

22. The system set forth in claim 20 wherein said means for transferring to said one automatic speech recognition unit including means, responsive to an absence of speech being received via said second communications path for a predetermined period of time, for then causing said second communications path to be disconnected from said input of said one automatic speech recognition unit and reconnected to said first port of said one text-to-speech unit.