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Automation of telephone operator assistance calls

  • US 5,163,083 A
  • Filed: 10/12/1990
  • Issued: 11/10/1992
  • Est. Priority Date: 10/12/1990
  • Status: Expired due to Term
First Claim
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1. In a telecommunications system, comprising a switching system having a switching network with a plurality of ports each for connection to an operator position, a method for serving a call whose destination is specified by dialed signals from a caller, comprising:

  • in automated equipment connected to one of said ports, comprising speech recognition equipment, analyzing speech signals from a caller received via said network to identify a class of said call;

    responsive to the class identification, sending a switching network request message from said automated equipment to said switching system for requesting connection of said call to a call destination, wherein said system is further connectable to an attended operator position and wherein said request message is essentially the same as a corresponding request message transmitted from an attended operator position.

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