Telecommunication display system

• US 5,164,982 A
• Filed: 09/27/1990
• Issued: 11/17/1992
• Est. Priority Date: 09/27/1990
• Status: Expired due to Term

• Current Assignee: Rocket Software Incorporated
• Original Assignee: Radish Communications Systems, Inc. (SystemSoft Corp.)
• Inventors: Davis, Richard A.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): Chan, Wing F.
• Application Number:
  US07/589,203
• Time in Patent Office: 782 Days
• Field of Search: 379/90, 379/91, 379/93, 379/96-98, 379/100, 379/53, 379/54
• US Class Current: 379/93.17
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 11/066 Telephone sets adapted for data transmision
• CPC Class Codes: H04M 11/085 using a television receiver, e.g. viewdata system
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04N 19/90 using coding techniques not provided for in groups H04N19/10-H04N19/85, e.g. fractals
• CPC Class Codes: H04N 21/8586 by using a URL processing chained hypermedia data for information retrieval G06F16/94; information retrieval from the Internet by using URLs G06F16/955; URL in broadcast information H04H20/93; Web-based protocols H04L67/02
• CPC Class Codes: H04Q 2213/13072 Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13376 Information service, downloading of information, 0800/0900 services

Abstract

Existing voice telephone communications are augmented in a simple and understandable way by the addition of a "dumb" display terminal at a subscriber'"'"'s location. Text, graphics, and picture data can be transmitted in ASCII code or other protocol, over existing, standard telephone lines and displayed on the terminal. The "dumb" feature is due to the display terminal having a voice/data selector that can automatically recognize digital data and switch from voice communication to data communication modes. Accordingly, this display terminal is entirely self contained and is controlled from a remote location, such as a telemarketing agents position, requiring nothing more from the subscriber than mere possession of the display terminal.

Claims

1. A telecommunications system for providing bidirectional voice communication and monodirectional visual communication via a plain old telephone (POTS) line hook-up between a live agent at an agent'"'"'s position and a live subscriber at a subscriber'"'"'s position where the subscriber'"'"'s position is remote from the agent'"'"'s position, said telephone communication system comprising:

subscriber equipment at said subscriber'"'"'s position including a first telephone capable of transmitting and receiving bidirectional voice communications signals connectable to said POTS line, visual data handling means positioned adjacent said first telephone and also being connectable to said POTS line for receiving and converting data signals on said POTS line to visual images, and subscriber switching means actuateable by said live agent from said agent'"'"'s position for alternately connecting said first telephone and said visual data handling means to said POTS line, said subscriber switching means having a voice mode in which said first telephone is connected to said POTS line and a visual mode wherein said visual data handling means is connected to said POTS line, said subscriber switching means being responsive to a control signal on said POTS line to switch from said voice mode to said visual mode and having defaulting means for returning and holding said subscriber switching means in said voice mode in the absence of the control signal on the POTS line; and

agent equipment at said agent'"'"'s position remote from said subscriber'"'"'s position and having a second telephone capable of transmitting agent'"'"'s voice communications signals spoken by said live agent and receiving subscriber'"'"'s voice communications signals from said first telephone for reception by said live agent, said second telephone being connectable to said POTS line;

control signal and visual data transmitting means actuateable and deactuateable by said live agent, but not by said subscriber or subscriber'"'"'s position, positioned adjacent said second telephone and also being connectable to said POTS line for transmitting said control signal and visual data signals on said POTS line that are capable of being received and converted by said visual data handling means at said subscriber position, to visual images; and

agent switching means actuateable by said visual data transmitting means for alternately connecting said second telephone and said control signal and data transmitting means to said POTS line such that the voice communication is bidirectional in the sense that both a live agent at the agent'"'"'s position and a live subscriber at the subscriber'"'"'s position can initiate, transmit, and receive voice communications to and from each other, and in which the visual communication is monodirectional in the sense that the agent or agent'"'"'s position can select and initiate visual data communications for reception by the subscriber'"'"'s position for display to the live subscriber, but the live subscriber or subscriber'"'"'s position does not do anything to initiate or access data transmission from the agent'"'"'s position.

2. The telecommunications system of claim 1, wherein said subscriber switching means comprises:

actuateable and deactuateable modem means connected to said POTS line for modulating data signals transmitted on said POTS line by said control signal and visual data transmitting means into digital data that are convertible by said visual data handling means to a visual image, said modem means being in an off hook condition when actuated and in an on hook condition when deactuated;

line monitor means connected to said POTS line in parallel to said modem means for detecting said control signal at the beginning of a visual data signal transmitted on said POTS line by said control signal and visual data transmitting means and for generating a start signal in response for detecting said control signal;

actuateable and deactuateable connector means for connecting and disconnecting said first telephone from said POTS line, said connector means being in a mode that connects said first telephone to said POTS line when deactuated and alternatively in a mode that disconnects said first telephone from said POTS line when actuated, said connector means having a deactuated default condition; and

microprocessor means for receiving said start signal from said line monitor means, for actuating both said modem means and said connector means in response to said start signal, and for deactuating said modem means and said connector means when there is no visual signal on said POTS line.

3. The telecommunications system of claim 2, wherein said connector means is actuated by electric power and is deactuated when there is no electric power.

4. The telecommunications system of claim 3, wherein said subscriber equipment includes tone generator means connectable to said first telephone by said connector means for generating signals that are convertible by said first telephone to audio sounds, said tone generator means being connected to said first telephone when said connector means is actuated.

5. The telecommunications system of claim 3, wherein said microprocessor means include ROM means for storing permanent visual data that can be converted by said visual data handling means to specific visual images and wherein said microprocessor means is programmed to provide said permanent visual data to said visual data handling means when said modem means is deactuated.

6. The telecommunications system of claim 3, including RAM means connected to said microprocessor means for receiving and storing temporary digital data from said modem means that can be converted by said visual data handling means to visual images, said microprocessor means being programmed to divert said temporary digital data into said RAM means and to subsequently deliver said temporary digital data to said visual handling means.

7. The telecommunications system of claim 1, wherein said control signal and visual data transmitting means includes video data generating means for generating digital data that is capable of being converted by said video data handling means to video images, and transmitter modem means for converting digital data from said digital data generating means to data signals transmittable on said POTS line and receivable and convertible by said modem means in said subscriber switching means to the digital data.

8. The telecommunications system of claim 7, wherein said video data generating means includes a computer with keyboard input means for creating said digital signals.

9. The telecommunications system of claim 7, wherein said video data generating means includes a computer with memory means for storing and delivering said digital signals.