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Integrated voice messaging/voice response system

  • US 5,179,585 A
  • Filed: 01/16/1991
  • Issued: 01/12/1993
  • Est. Priority Date: 01/16/1991
  • Status: Expired due to Fees
First Claim
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1. An interactive voice processing system comprising:

  • interface means for connecting said interactive voice processing system to one or more incoming telephone lines, through each of which a caller engages in a respective call session with said system;

    a plurality of voice processing modules, each performing a respective voice processing feature; and

    a voice response processor linking said interface means to said voice processing modules;

    wherein;

    at least one of said voice processing modules gathers data from said caller;

    said caller transfers among said voice processing modules; and

    said voice response processor passes at least a portion of said gathered data from said at least one of said voice processing modules to other of said voice processing modules when input by said caller results in a transfer among said voice processing modules.

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