Help provision in a data processing system

• US 5,179,654 A
• Filed: 11/12/1991
• Issued: 01/12/1993
• Est. Priority Date: 07/20/1988
• Status: Expired due to Term

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Williams, Kenneth, Richards, Justin J. C.
• Primary Examiner(s): Herndon, Heather R.
• Application Number:
  US07/790,840
• Time in Patent Office: 427 Days
• Field of Search: 395/155-158, 395/160, 395/161, 395/144-149
• US Class Current: 715/708
• CPC Class Codes: G06F 3/04895 Guidance during keyboard input operation, e.g. prompting
• CPC Class Codes: G06F 9/453 Help systems

Abstract

Help is provided to the user of a data processing system having a work station, including a display, and input means including a visible on-screen indicator and a selection means, in response to a request from the user, information on the current state of the system is used to address a store of hierarchical help text information, thereby providing contextual help text which is displayed in a separate window on the display screen alongside information related to the task in hand. A help map function is available which displays concurrently, separately from the help text, a portion of a hierarchical map of the stored help text to be replaced by new help text corresponding to the selected map entry.

Claims

1. A data processing system comprising:

means for displaying panels of information relating to at least one task, the panels being viewable through at least one window;

operator input means for providing interactive communication with the system including means for identifying the displayed information including a visible indicator, viewable on said display means for identifying selectable information;

means for communicating, associated with said visible indicator, an operator selection to the system and, for requesting help information from the system;

an addressable store of hierarchical help text information;

contextual help means responsive to a request for help and to a current state of the system, defined by plural system state variables, to access the help text store and obtain appropriate help text and display said help text through one of said windows, said system state variables being ranked based on the current system state, and hierarchical help text information having corresponding help text is displayed such that specific system state variables are associated with low order help text and often system state variables are associated with high order help text;

help map display means for displaying in a separate window, concurrently with said help text and information relating to the at least one task, at least a portion of a hierarchical map of the stored help text corresponding to a current one of the system state variables; and

means for replacing the help text in the help text window with help text corresponding to the a selected entry from said help map.

2. A system according to claim 1 wherein said system variables are applied as addressing information to a key table to produce a key which is an address for accessing a unit of help text in said help text store.

3. A system according to claim 2 wherein said system variables comprise:

a panel order of help text, corresponding to the displayed panel of information in which said indicator is located;

a low order system state variable, associated with said low order help text, that corresponds to the location of the indicator within a predefined box in the displayed panel of information;

a high order system state variable, associated with said high order help text, that corresponds to a program application responsible for displaying the panel of information; and

a facility order of help text that has a higher system state variable than said high order system state variable.

4. A system according to claim 3 wherein said help map display means comprises selectively operable branching means for causing display of a new help map after selection of a branching function for a given map entry that is a low order system state variable or high order system state variable.

5. A system according to claim 4 wherein said displayed map entries comprise icons, indicating the permitted direction of branching, selectable by the operator via said operator input means when said visible indicator is positioned on one of said icons.

6. A system according to claim 5 further comprising help text branching means, responsive to the selection of selectable branch words included within the body of said help text being currently displayed, for accessing related help text in the help text store, for replacing the original help text with said related help text, and for displaying said related help text.

7. A system according to claim 6 further comprising a glossary store wherein selection of a help text word, other than said selectable branch words, cases display of a glossary window containing a definition of the selected word or the alphabetically nearest words.

8. A method of presenting help information in a data processing system, comprising:

displaying panels, viewable through a window, of information relating to at least one task;

providing interactive operator communication with said data processing system,

providing an addressable store of hierarchical help text information by identifying items displayed on a screen of a display within said data processing system by selecting said items with a variable indicator, communicating the operator selected items to the data processing system and requesting help information from the data processing system;

obtaining and displaying appropriate help text from said addressable store;

concurrently displaying said appropriate help text, the information relating to the at least one task and at least a portion of a hierarchical help map, corresponding to a current state of said system as defined by plural system state variables, said system state variables being ranked based on the current system state and hierarchical help text information, associated with said hierarchical help map, having corresponding help text displayed such that specific system state variables are associated with low order help text and other system state variables are associated with high order help text; and

replacing the help text currently displayed with help text corresponding to a selected entry from said hierarchical help map.

9. A method according to claim 8 wherein said step of concurrently displaying help text, comprises addressing a key table using said system state variables to produce a key which is an address for accessing a unit of help text in said help text store.

10. A method according to claim 9 wherein said step of concurrently displaying system state variables comprises:

displaying a panel order of help text, corresponding to the displayed panel of information in which said indicator is located;

displaying a low order system state variable, associated with said low order help text, that corresponds to the location of the indicator within a predetermined box in the displayed panel of information;

displaying a high order system state variable, associated with said high order help text, that corresponds to a program application responsible for displaying the panel of information; and

displaying a facility order to help text that has a higher system state variable than said high order system state variable.

11. A method according to claim 10 wherein said step of providing interactive operator communications, comprises causing display of a new help map after section of a branching function for a given map entry that is a low order system state variable or high order system state variable.

12. A method according to claim 11 wherein said step of concurrently displaying said help text comprises displaying icons, indicating the permitted direction of branching, selectable by the operator when said visible indicator is positioned on one of said icons.

13. A method according to claim 12 further comprising:

accessing related help text in the help text store;

replacing the original help text with said related help text; and

displaying said related help text.

14. A method according to claim 13 further comprising providing a glossary store wherein selection of a help text word, other than said selectable branch words causes display of a glossary window containing a definition of the selected word or the alphabetically nearest words.

15. A computer program implanted on a data processing system and for controlling said data processing system to display help information to a user of said system, comprising:

means for displaying panels, viewable through a window, of information relating to at least one task;

interactive operator communication means for providing operator input to said data processing system to identify items displayed on a display screen within said data processing system by selecting said display items, to communicate the selected items to said data processing system and for requesting help information from the data processing system;

an addressable store of hierarchical help text information;

means for obtaining and displaying appropriate help text from said addressable store;

means for concurrently displaying said appropriate help text, information relating to the at least one task and at least a portion of a hierarchical help map, corresponding to a current state of said system as defined by plural system state variables, said system state variables being ranked based on the current system state and hierarchical help text information having corresponding help text is displayed such that specific system state variables are associated with low order help text and specific system state variables are associated with high order help text; and

means for replacing the help text currently displayed with help text corresponding to a selected entry from said hierarchical help map.

16. A computer program according to claim 15 wherein said means for concurrently displaying help text, comprises means for addressing a key table using said system state variables to produce a key which is an address for accessing a unit of help text in said help text store.

17. A computer program according to claim 16 wherein said means for concurrently displaying system state variables comprises:

means for displaying a panel order to help text, corresponding to the displayed pane of information in which said indicator is located;

means for displaying a low order system state variable, associated with said low order help text, that corresponds to the location of the indicator within a predetermined box in the displayed panel of information;

means for displaying a high order system state variable, associated with said high order help text, that correspond to a program application responsible for displaying the panel of information; and

means for displaying a facility order of help text that has a higher system state variable than said high order system state variable.

18. A computer program according to claim 17 wherein said interactive operator communication means, comprises means for causing display of a new help map after selection of a branching function for a given map entry that is a low order system state variable or high order system state variable.

19. A computer program according to claim 18 wherein said means for concurrently displaying said help text comprises means for displaying icons, that indicate the permitted direction of branching, said icons being selectable by an operator when said visible indicator is positioned on one of said icons.

20. A computer program according to claim 19 further comprising:

means for accessing related help text in the help text store;

means for replacing the original help text with said related help text; and

means for displaying said related help text.

21. A computer program according to claim 20 further comprising a glossary store wherein selection of a help text word, other than said selectable branch words causes display of a glossary window containing a definition of the selected word or the alphabetically nearest words.