Enhanced ISDN 800 service
First Claim
Patent Images
1. A method for exchanging audio information and image information between a calling party and a called party, the method comprising the steps of:
- receiving an ISDN message, from the calling party, in a telecommunications network, the ISDN message including a request to provide a first communications path and a second communications path between the calling party and the called party;
establishing the first communications path between the calling party and the called party, where the first communications path exchanges the audio information between the calling party and the called party; and
establishing the second communications path between the calling party and the called party through the telecommunications network, where the second communications path exchanges the image information between the calling party and the called party;
where the audio information on the first communications path and the image information on the second communications path are exchanged concurrently.
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Accused Products
Abstract
An enhanced "800" service automatically provides a second communications path between a customer and a business in order to provide additional product information, such as video information, to the customer. For example, upon receipt of a customer telephone call on a B-channel of an ISDN facility, premise switching equipment, of the business, automatically receives the customer'"'"'s network address. This address is used to automatically setup the second communications path to the customer.
73 Citations
22 Claims
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1. A method for exchanging audio information and image information between a calling party and a called party, the method comprising the steps of:
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receiving an ISDN message, from the calling party, in a telecommunications network, the ISDN message including a request to provide a first communications path and a second communications path between the calling party and the called party; establishing the first communications path between the calling party and the called party, where the first communications path exchanges the audio information between the calling party and the called party; and establishing the second communications path between the calling party and the called party through the telecommunications network, where the second communications path exchanges the image information between the calling party and the called party; where the audio information on the first communications path and the image information on the second communications path are exchanged concurrently. - View Dependent Claims (2, 3, 4, 5)
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6. A method for providing a second communications path between a calling party and a called party through a telecommunications network, the method comprising the steps of:
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receiving a network address of the calling party from the telecommunications network at a location of the called party as a result of establishing a first communications path between the calling party and the called party through the telecommunications network, the calling party network address identifying the calling party'"'"'s location in the telecommunications network; providing audio information to the calling party on the first communications path through the telecommunications network; sending an ISDN message to the telecommunications network, the ISDN message including a request to establish the second communications path to the calling party'"'"'s location, the request including the calling party network address; receiving an ISDN message from the telecommunications network that the second communications path is being provided; and providing image information on the second communications path to the calling party, where the image information is exchanged concurrently with the audio information. - View Dependent Claims (7, 8, 9, 10)
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11. Apparatus for exchanging information between a calling party and a called party, the apparatus being comprised of:
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calling party terminal means for providing an ISDN request for a first communications path and a second communications path between the calling party and the called party; called party terminal means for providing and receiving audio information to the first communication path and for providing image information to the second communication path; means responsive to the ISDN request for providing the first communications path and the second communications path between the calling party terminal means and the called party terminal means, where the first communications path provides for the exchange of audio information and the second communications path provides for the exchange of image information, the exchange of audio information and image information occurring simultaneously on the two communications paths. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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19. Apparatus for automatically providing a second communications path between a calling party and a called party, the apparatus being comprised of:
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a calling party voice terminal; a called party voice terminal; a calling party data terminal; a called party data terminal; a first communications path for exchanging audio information between the calling party voice terminal and the called party voice terminal; means responsive to a network address of the calling party for providing an ISDN request for the second communications path; and network means for providing the called party network address and for providing the second communications path for exchanging image information between the calling party data terminal and the called party data terminal in response to the ISDN request; where the audio information on the first communication path and the image information on the second communications path are exchanged concurrently, and the second communications path is terminated in a B-channel of an ISDN facility at both a location of the calling party and a location of the called party. - View Dependent Claims (20, 21, 22)
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Specification