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Automation of telephone operator assistance calls

  • US 5,185,781 A
  • Filed: 03/27/1991
  • Issued: 02/09/1993
  • Est. Priority Date: 10/12/1990
  • Status: Expired due to Term
First Claim
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1. In a telecommunications system, comprising a switching system having a switching network with a plurality of ports for connection to an operator position and control means for controlling said network, a method of providing voice message service, comprising the steps of:

  • connecting an incoming call, destined for a called customer, via one of said ports to automated operator position means for processing operator assistance calls, said position means comprising means for recognizing speech and means for interfacing with said switching system via an Integrated Services Digital Network (ISDN) interface, wherein said means for recognizing speech comprises speech processor means, bulk storage means and data processing means each shared among a plurality of position means; and

    if a prespecified spoken command is detected by said position means, transmitting a connect message to said control means, said connect message being essentially the same as a connect message from an attended operator position, for requesting connection of said call to means for recording a message for subsequent delivery to said called customer.

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