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Automatic call center overflow retrieval system

  • US 5,185,786 A
  • Filed: 11/13/1990
  • Issued: 02/09/1993
  • Est. Priority Date: 11/13/1990
  • Status: Expired due to Term
First Claim
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1. A method for automatically handling in-bound call overflow which comprises the steps of:

  • acquiring a calling telephone number for an in-bound call to a system, which calling telephone number is provided by the signaling capacity of a network;

    providing a signal which causes a busy signal to be sent to the calling party telephone number for an in-bound call that cannot be serviced;

    storing the calling telephone number of an in-bound call that cannot be serviced; and

    automatically initiating an out-bound call to the calling telephone telephone number at a later time.

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