Integrated voice-mail based voice and information processing system

• US 5,187,735 A
• Filed: 05/01/1990
• Issued: 02/16/1993
• Est. Priority Date: 05/01/1990
• Status: Expired due to Term

• Current Assignee: Tele-Guia Talking Yellow Pages Incorporated
• Original Assignee: Tele-Guia Talking Yellow Pages Incorporated
• Inventors: Herrero Garcia, Jose E., Jimenez Rodriquez, Carlos R.
• Primary Examiner(s): Ng, Jin F.
• Assistant Examiner(s): Le, Huyen D.
• Application Number:
  US07/517,665
• Time in Patent Office: 1,022 Days
• Field of Search: 379/67, 379/88, 379/89, 379/84, 379/212, 379/211, 379/213, 379/214, 379/399, 379/96, 379/97, 379/98, 358/85, 358/86, 358/142, 358/84
• US Class Current: 379/88.17
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04Q 3/625 Arrangements in the private branch exchange

Abstract

An innovative "one-stop" full service telephone call/communications handling system combining voice mail, voice recognition, database handling and networking features into an integrated system provides highly cost effective solutions for even small organization and individual users. A voice mail system is programmed to automatically answer incoming telephone calls from incoming sources, and offers callers different options depending upon the number they call in on. Some incoming telephone lines are dedicated to particular services or types of callers, while other incoming lines provide a more general public interface for a variety of services offered by the system. The system of the present invention provides a more generalized interface offering callers a variety of different functions/operations/capabilities, including electronic yellow pages, long distance credit card calling services, voice mail and voice conversion, one-stop travel arrangements, and high quality voice mail audio prompts.

Claims

1. A system for economically providing telephone services to multiple users and for cooperating with a cable television network, said system including:

a telephone switch coupled to a telephone network, said telephone switch receiving and routing incoming telephone calls;

voice mail means, coupled to said telephone switch, said voice mail means for automatically answering said incoming telephone calls, for selectively providing audio prompts to incoming calls connected thereto, and for selectively storing signals representing voice information received from said incoming telephone calls;

at least one digital data storing means for storing digital data;

voice conversion means, coupled to said telephone switch and to said digital storing means, for converting between stored digital data and audible telephone line voice signals;

said telephone switch being preprogrammed to route incoming calls to said voice mail means and to route said incoming calls to said voice conversion means; and

cable television network coupling means for coupling said system to said cable television network so as to permit signals to be passed between said system and said cable television network.

2. A system as in claim 1 wherein:

said telephone switch includes control signal generating means for providing additional control signals to said voice mail means; and

said voice mail means includes means for selecting between audio prompts in response to said additional control signals.

3. A system as in claim 2 wherein:

said voice mail means responds to DTMF dialing signals;

said system further includes at least one voice line coupling said telephone switch to said voice mail means; and

said telephone switch control signal generating means comprises means for generating DTMF dialing signals and applying said generated DTMF dialing signals to said voice line, said voice mail means selecting audio prompts to provide to the caller in response to said DTMF dialing signals generated by said telephone switch.

4. A system as in claim 1 further including:

a telephone set coupled to said telephone switch, said telephone set for dialing said voice mail means so as to establish a connection with said voice mail means and for providing additional control signals so as to initiate recording of a voice prompt by said voice mail means;

an audio source providing high quality audio at an output thereof; and

coupling ;

means connected between said source output and said established connection for coupling the output of said high quality audio source to said established connection with substantially no loss of audio quality, the resulting audio prompt stored by the voice mail means being very high quality with reduced frequency response degradation.

5. An arrangement as in claim 4 wherein said coupling means includes:

an audio isolation transformer having first and second windings, said first winding being coupled to said source output; and

a high valued capacitor coupled in series between said second winding and said established connection, said series-connected capacitor coupling said second transformer winding directly to said established connection.

6. A system as in claim 1 wherein:

said cable television network is of the type including cable television converters operable by associated cable television subscribers, said cable television converters each having at lest one suer-operable control; and

said cable television coupling means includes data coupling means, coupled between said storing means and said cable television network, for receiving data representing information relating to cable television subscriber operation of said cable television converter user-operable controls so as to permit said cable television converters to be used as remote digital data entry terminals for said system.

7. A system as in claim 6 wherein said cable television network further includes television receivers coupled to said cable television converters, said television receivers being used to display menu/choice options for selection by operation of said cable television converter user-operable controls.

8. A system as in claim 6 wherein:

said system further includes at least one computer coupled to said storing means; and

said data coupling means provides said received data to said computer for storage and processing.

9. A system as in claim 8 wherein said cable television converter user-operable controls are used to generate home shopping orders, said orders being provided to said computer for storage and processing.

10. A system as in claim 6 wherein said cable television coupling means further includes means for coupling audio signals between said voice conversion means and said cable television network.

11. A system as in claim 1 wherein said cable television network coupling means includes means for coupling audio signals between said voice conversion means and said cable television network.

12. A system as in claim 11 wherein said voice conversion means generates converted audio signals based on digital data stored by said storing means, and said audio signal coupling means provides said converted audio signals to said cable television network for broadcast to cable television network subscribers.

13. A system as in claim 1 wherein said cable television coupling means provides an analog/digital interface with said cable television network so as to facilitate home shopping from cable television subscriber homes.

14. A system for providing one stop travel services by telephone, said system including:

telephone switch means coupled to a telephone network for receiving incoming calls and routing said received calls to a voice mail system;

said voice mail system including;

call responding means for responding to calls routed thereto by presenting a first audio menu of travel options and processing caller originated control signals selecting any one of said presented options, and

call transfer means coupled to said call responding means for controlling said telephone switch means to transfer said call to a selected outside travel reservation telephone number in response to said processed caller originated control signals,

said telephone switch means including means for monitoring termination of said call transferred to said outside travel reservation telephone number and for routing said call back to said voice mail means upon such termination.

15. A system as in claim 14 wherein said call transfer means includes means for generating a hook flash signal on the received incoming call voice line and for generating, subsequent to said hook flash signal generation, a call transfer destination signal corresponding to said selected outside reservation number.

16. A system as in claim 14 wherein:

one of said travel options comprises an auto reservation service;

said system further includes voice conversion means for accessing a host computer, converting data stored by said host computer into audio, and providing said audio to a caller;

said transfer means selectively routes calls to said voice conversion means in response to caller originated control signals; and

said voice conversion means includes further call transfer means for detecting conclusion of a transaction and for selectively routing a call back to said voice mail system in response to said detected conclusion.

17. A method of providing long distance telephone service comprising the following steps:

(a) receiving an incoming call;

(b) directing said incoming call to a voice conversion system;

(c) soliciting, via audio prompts, caller credit card information with said voice conversion system;

(d) processing dialing signals provided by said caller indicative of said credit card information;

(e) accessing, with said voice conversion system, a host computer system database storing credit card verification information and verifying said user provided credit card information with said accessed database; and

(f) conditionally performing the following additional steps in response to verification of said user-supplied credit card information;

(i) soliciting a long distance telephone number from said caller with said voice conversion system,

(ii) receiving caller-originated dialing signals and temporarily storing said signals within said voice conversion system,

(iii) providing, with said voice conversion system, a hook flash signal to a telephone switch,

(iv) dialing said long distance telephone number with said voice conversion system in response to said stored signals,

(v) liberating said voice conversion system from said call and connecting said caller to said dialed long distance telephone number with said telephone switch,

(vi) monitoring the duration of said long distance call, and

(vii) logging said caller credit card information and said monitored duration.

18. A system for economically providing services via a telephone network and a cable television network, said cable television network of the type including plural cable television subscribers, said system including:

a telephone call handling system coupled to said telephone network, said telephone call handling system performing at least the following functions;

(a) receiving incoming telephone calls from said telephone network,

(b) automatically answering said incoming telephone calls,

(c) providing audible voice prompts to said incoming calls,

(d) storing signals representing voice information received from said incoming telephone calls, and

(e) converting between stored digital database information and audible telephone network voice signals; and

a cable television network coupling arrangement which couples said telephone call handling system to said cable television network, said cable television network coupling arrangement passing signals originating at said cable television network subscribers from said cable television network to said call handling system,

said call handling system further including a processor which processes said signals passed by said cable television network coupling arrangement and which also processes said stored digital database information.