Integrated services platform for telephone communication system

• US 5,193,110 A
• Filed: 10/09/1990
• Issued: 03/09/1993
• Est. Priority Date: 10/09/1990
• Status: Expired due to Term

• Current Assignee: Xura, Inc.
• Original Assignee: Boston Technology
• Inventors: Mukherjee, Amitava, Cohen, Richard E., Jones, Scott A., Picard, Donald F., Arumainayagam, Allen T.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): Hong, Harry S.
• Application Number:
  US07/594,648
• Time in Patent Office: 882 Days
• Field of Search: 379/67, 379/88, 379/89, 379/100, 379/93, 379/94, 379/201, 379/211, 379/233, 370/110.1
• US Class Current: 379/93.14
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04Q 11/0428 Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13106 Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13174 Data transmission, file transfer
• CPC Class Codes: H04Q 2213/13179 Fax, still picture
• CPC Class Codes: H04Q 2213/13199 Modem, modulation
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/13375 Electronic mail
• CPC Class Codes: H04Q 2213/13376 Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 2213/13378 Speech recognition, speech analysis
• CPC Class Codes: Y10S 379/905 Fax mail
• CPC Class Codes: Y10S 379/908 Multimedia
• CPC Class Codes: Y10S 379/909 Alternatives

Abstract

An integrated services platform for a telephone communication system includes a plurality of application processing ports for providing different types of information services through the telephone communication system. A master control unit and a high speed digital switch control processing of incoming phone calls to recognize the type of service being requested by a subscriber and non-subscriber, and route the call to the appropriate application processing port which is capable of providing the requested service. Application processing ports can be provided to implement a number of information services including videotex, voice, speech synthesis, E-mail, facsimile store and forward, speech recognition, telex, residential call answering, business voice messaging, home shopping, classified advertising, trucking dispatch, doctor'"'"'s register and automated attendant. In this manner, a centrally located services platform can be provided to provide a number of different types of service to the user.

Claims

1. An information communication system for providing a requested information service, comprising:

processing means for providing a first information service to a user via at least two first service processing ports and a second information service to a user via at least two second service processing ports, the first and second information services being different types of services;

digital switching means for connecting the user to a selected one of said at least two first service processing ports and said at least two second service processing ports; and

control means for selecting an available one of said at least two first service processing ports and said at least two second service processing ports in response to the requested information service, and causing said digital switching means to connect the user to the selected one of said at least two first service processing ports and said at least two second service processing ports to provide the requested information service.

2. An information communication system set forth in claim 1, wherein the first information service is an audio information service and wherein the second information service is a data information service.

3. An information communication system as set forth in claim 2, wherein:

said at least two first processing ports comprise voice processing ports and the first information service is a voice mail service, and

said at least two second service processing ports comprise facsimile processing ports and the second information service is a facsimile service.

4. An information communication system as set forth in claim 1, wherein:

said at least two first processing ports comprise voice processing ports and the first information service is a voice mail service, and

said at least two second processing ports comprise facsimile processing ports and the second information service is a facsimile service.

5. A system as set forth in claim 1, wherein:

said digital switching means comprises means for routing information to one of said at least two first service processing ports and said at least two second service processing ports; and

said control means comprises means for controlling the routing by said digital switching means.

6. An information communication system, comprising:

at least two first application processing units for providing a first type of information service to a user;

at least two second application processing units for providing a second type of information service to a user, the first and second types of information services being different from one another;

digital switching means for connecting the user to a selected one of said at least two first application processing units and said at least two second application processing units; and

means for selecting an available one of said at least two first application processing units and said at least two second application processing units in response to the requested information service, and for causing said digital switching means to connect the user to the selected one of said at least two first application processing units and said at least two second application processing units to provide the requested information service.

7. An information communication system as set forth in claim 6, wherein the first type of information services is an audio information service and the second type of information service is a data information service.

8. An information communication system as set forth in claim 7, wherein:

said at least two first application processing units comprise voice processing units and the first type of information service is a voice mail service, and

said at least two second application processing units comprise units and the second type of information service is a facsimile service.

9. An information communication system as set forth in claim 6, wherein:

said at least two first application processing units comprise voice processing units and the first type of information service is a voice mail service, and

said at least two second application processing units comprise facsimile processing units and the second type of information service is a facsimile service.

10. An information service processing method using a digital switching system, at least two first application processing ports coupled to the digital switching system for providing a first type of information service, and at least two second application processing ports coupled to the switching system for providing a second type of information service, comprising the steps of:

a) selecting an available one of the at least two first application processing ports and the at least two second application processing ports in response to a call;

b) controlling the digital switching system to route the information to the selected one of the at least two first application processing ports and the at least tow second application processing ports; and

c) processing the call through the selected one of the at least two first application processing ports and the at least two second application processing ports to provide the requested information.

11. An information service processing method according to claim 10, wherein said step (a) includes determining the type of information being requested by the call.

12. An information service processing method according to claim 11, wherein said determining step includes determining whether the call has requested an audio information service or a data information service.

13. An information service processing method according to claim 12, wherein said determining step comprises detecting whether the requested information service is a voice mail message service or a facsimile processing service.

14. An information service processing method according to claim 10, wherein said step (a) includes automatically detecting whether the call is from a facsimile machine and selecting an available one of the at least two first application processing ports if the call if from a facsimile machine.

15. An information service processing method according to claim 14, wherein said step (c) includes storing the facsimile received from the facsimile machine and confirming receipt of the facsimile.

16. An information service processing method according to claim 10, wherein said step (c) includes:

(c1) attempting to store the facsimile received from the facsimile machine; and

(c2) reattempting to store the facsimile received from the facsimile machine up to a predetermined number of times if there is a failure to store the facsimile in said substep (c1).

17. An information service processing method according to claim 14, wherein said step (c) includes substeps of:

(c1) attempting to transmit a restored facsimile to a specified facsimile machine; and

(c2) reattempting to transmit the stored facsimile up to a predetermined number of times if there is a failure to transmit the facsimile in said substep (c1).

18. An information communication system for providing a requested information service, comprising:

processing means for providing a first information service to a user via at least two first service processing ports, a second information service to a user via at least two second service processing ports, and a third information service to a user via at least two third service processing ports, the first, second and third information services being different types of services;

digital switching means for connecting the user to a selected one of said at least two first service processing ports, said at least two second service processing ports and said at least two third service processing ports; and

control means for selecting one of said at least two first service processing ports, said at least two second service processing ports and said at least two third service processing ports in response to the requested information service and causing said digital switching means to connect the user to the selected one of said at least two first service processing ports, said at least two second service processing ports and said at least two third processing ports to provide the requested information service.

19. An information communication system as set forth in claim 18, wherein:

said at least two first service processing ports comprise voice processing ports and the first information service is a voice mail service;

said at least two second service processing ports comprise facsimile processing ports and the second information service is a facsimile service, and

said at least two third service processing ports comprise E-mail processing ports and the third information service is an E-mail service.