Telecommunications call processing

• US 5,208,848 A
• Filed: 08/26/1991
• Issued: 05/04/1993
• Est. Priority Date: 08/26/1991
• Status: Expired due to Term

• Current Assignee: American Telephone & Telegraph Company (AT&T, Inc.)
• Original Assignee: AT&T, Inc.
• Inventors: Pula, Michael K.
• Primary Examiner(s): Dwyer, James L.
• Assistant Examiner(s): TSANG, FAN S
• Application Number:
  US07/750,138
• Time in Patent Office: 617 Days
• Field of Search: 379/88, 379/89, 379/97, 379/67
• US Class Current: 379/88.01
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 11/0428 Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
• CPC Class Codes: H04Q 2213/13209 ISDN
• CPC Class Codes: H04Q 2213/13546 Intelligent Peripheral
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/54566 Intelligent peripherals, adjunct processors
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

This invention relates to a method and apparatus for establishing telecommunications calls. An intelligent peripheral is bridged to a call being dialed. If the intelligent peripheral recognizes a need to supply information for establishing a call, or for signaling a customer request, the intelligent peripheral supplies digits or characters on the customer'"'"'s behalf for use by the switch. The peripheral optionally has speech recognition apparatus for interpreting customer requests and supplying the digits needed to implement that request.

Claims

1. A method of processing a telecommunications call comprising the steps of:

responsive to receipt of a service request or an incoming call request from a calling station, connecting said calling station, in parallel, to a digit receiver of a switching system and to an intelligent peripheral means;

testing in said intelligent peripheral means whether dialing information for completing said call is required from said intelligent peripheral means;

responsive to a determination that dialing information is required from said intelligent peripheral means, supplying characters for said call from said intelligent peripheral means to said switching system for use in controlling establishment of said call; and

responsive to a determination that no dialing information is required from said intelligent peripheral means, using dialing information supplied by said calling station to said digit receiver for controlling establishment of said call.

3. The method of claim 1 further comprising the step of:

responsive to a determination that no dialing information is required from said intelligent peripheral means, disconnecting said intelligent peripheral means from said call.

4. The method of claim 1 wherein said supplying characters comprises the steps of:

receiving keyed characters from said calling station;

analyzing said received characters for deriving said characters; and

transmitting said characters to said digit receiver.

5. The method of claim 4 further comprising the step of prompting a caller at said calling station.

6. The method of claim 4 further comprising the step of receiving and interpreting spoken input from said calling station.

11. The method of claim 1 further comprising the step of receiving dial pulse digits in said digit receiver;

and

transmitting tone digits corresponding to said dial pulse digits from said switching system to said intelligent peripheral means.

14. The method of claim 1 wherein said calling station has a class of service for receiving service from an intelligent peripheral unit.

2. A method of processing a telecommunications call comprising the steps of:

responsive to receipt of a service request or an incoming call request from a calling station, connecting said calling station, in parallel, to a digit receiver of a switching system and to an intelligent peripheral means;

testing in said intelligent peripheral means whether dialing information for completing said call is required from said intelligent peripheral means; and

responsive to a determination that dialing information is required from said intelligent peripheral means, supplying characters for said call from said intelligent peripheral means to said switching system for use in controlling establishment of said call;

wherein said intelligent peripheral means comprises speech recognition apparatus and wherein said testing comprises testing for the presence of key words.

7. A method of processing a telecommunications call comprising the steps of:

responsive to receipt of a service request or an incoming call request from a calling station, connecting said calling station, in parallel, to a digit receiver of a switching system and to an intelligent peripheral means;

testing in said intelligent peripheral means whether dialing information for completing said call is required from said intelligent peripheral means; and

responsive to a determination that dialing information is required from said intelligent peripheral means, supplying characters for said call from said intelligent peripheral means to said switching system for use in controlling establishment of said call;

wherein said testing comprises detecting at least one keyed character for invoking use of said intelligent peripheral unit.

8. A method of processing a telecommunications call comprising the steps of:

responsive to receipt of a service request or an incoming call request from a calling station, connecting said calling station, in parallel, to a digit receiver of a switching system and to an intelligent peripheral means;

testing in said intelligent peripheral means whether dialing information for completing said call is required from said intelligent peripheral means; and

responsive to a determination that dialing information is required from said intelligent peripheral means, supplying characters for said call from said intelligent peripheral means to said switching system for use in controlling establishment of said call;

wherein said supplying step comprises the step of verifying authority of a caller at said calling station to make said call.

9. The method of claim 8 wherein said verifying comprises use of voice recognition for identifying an authorized caller.

10. The method of claim 8 wherein said verifying comprises verifying an identification number supplied by said caller.

12. A method of processing a telecommunications call comprising the steps of:

responsive to receipt of a service request or an incoming call request from a calling station, connecting said calling station, in parallel, to a digit receiver of a switching system and to an intelligent peripheral means;

testing in said intelligent peripheral means whether dialing information for completing said call is required from said intelligent peripheral means; and

responsive to a determination that dialing information is required from said intelligent peripheral means, supplying characters for said call from said intelligent peripheral means to said switching system for use in controlling establishment of said call;

prior to performing said connecting step, receiving an invoking code from said calling station.

13. The method of claim 12 wherein said calling station has a class of service for receiving service from an intelligent peripheral unit.

15. Apparatus for processing a telecommunications call comprising:

intelligent peripheral means, connected in parallel with a digit receiver, for receiving customer information from a calling station in response to a service request from said station;

said peripheral means operative under program control for detecting whether dialing information for completing a call is required from said intelligent peripheral means and responsive to a determination that dialing information is required from said intelligent peripheral means, supplying signals for establishing said call to a customer digit receiving means of a switching system connectable to said peripheral means for receiving customer digit information for said call;

said peripheral means further operative under program control and responsive to a determination that dialing information is not required from said intelligent peripheral means for not supplying said signals wherein said switching system completes said call using signals received from said customer in said digit receiving means.

17. The apparatus of claim 15 wherein said intelligent peripheral means is further operative under program control for disconnecting said intelligent peripheral means from said call if said determination indicates that no dialing information is to be supplied from said intelligent peripheral means.

18. The apparatus of claim 15 wherein said intelligent peripheral means is further operative under program control for receiving keyed digits from said caller, analyzing said keyed digits for deriving said signals supplied to said customer dialing receiving means.

19. The apparatus of claim 18 wherein said intelligent peripheral means further comprises announcing means for prompting said caller.

20. The apparatus of claim 18 wherein said intelligent peripheral means further comprises speech recognition means for interpreting spoken input from said calling station for analyzing for deriving said signals.

16. Apparatus for processing a telecommunications call comprising:

intelligent peripheral means, connected in parallel with a digit receiver, for receiving customer information from a calling station in response to a service request from said station;

said peripheral means operative under program control for detecting whether dialing information for completing a call is required from said intelligent peripheral means and responsive to a determination that dialing information is required from said intelligent peripheral means, supplying signals for establishing said call to a customer digit receiving means of a switching system connectable to said peripheral means for receiving customer digit information for said call;

wherein said intelligent peripheral means comprises speech recognition apparatus and wherein said intelligent peripheral means is further operative under program control for detecting the presence of key words in said speech recognition apparatus for making said determination and for said supplying.

21. Apparatus for processing a telecommunications call comprising:

intelligent peripheral means, connected in parallel with a digit receiver, for receiving customer information from a calling station in response to a service request from said station;

said peripheral means operative under program control for detecting whether dialing information for completing a call is required from said intelligent peripheral means and responsive to a determination that dialing information is required from said intelligent peripheral means, supplying signals for establishing said call to a customer digit receiving means of a switching system connectable to said peripheral means for receiving customer digit information for said call;

wherein said intelligent peripheral means is further operative under program control for detecting at least one keyed character for determining that dialing information is required from said intelligent peripheral means for supplying said signals.

22. Apparatus for processing a telecommunications call comprising:

intelligent peripheral means, connected in parallel with a digit receiver, for receiving customer information from a calling station in response to a service request from said station;

said peripheral means operative under program control for detecting whether dialing information for completing a call is required from said intelligent peripheral means and responsive to a determination that dialing information is required from said intelligent peripheral means, supplying signals for establishing said call to a customer digit receiving means of a switching system connectable to said peripheral means for receiving customer digit information for said call;

wherein said intelligent peripheral means is further operative under program control for verifying the authorization of a caller of said call to complete said call.

23. The apparatus of claim 22 wherein said intelligent peripheral means comprises means for voice recognition for identifying said caller, and wherein said verifying comprises identifying a voice of said caller.

24. The apparatus of claim 22 wherein said intelligent peripheral means is further operative under program control for verifying said authorization by verifying an identification number supplied by said caller.

25. Apparatus for processing a telecommunications call comprising:

intelligent peripheral means, connected in parallel with a digit receiver, for receiving customer information from a calling station in response to a service request from said station;

said peripheral means operative under program control for detecting whether dialing information for completing a call is required from said intelligent peripheral means and responsive to a determination that dialing information is required from said intelligent peripheral means, supplying signals for establishing said call to a customer digit receiving means of a switching system connectable to said peripheral means for receiving customer digit information for said call;

wherein said digit receiving means is for receiving dial pulse digits wherein said switching system is connected to said peripheral means and comprises transmitting means for transmitting to said intelligent peripheral means tone signals corresponding to said dial pulse digits.