Interactive transit information system

• US 5,214,689 A
• Filed: 01/27/1992
• Issued: 05/25/1993
• Est. Priority Date: 02/11/1989
• Status: Expired due to Term

• Current Assignee: Ontira Communications Inc. (Enghouse Systems Limited)
• Original Assignee: Next Generaton Info Incorporated
• Inventors: O'Sullivan, Daniel
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US07/826,677
• Time in Patent Office: 484 Days
• Field of Search: 379/67, 379/88, 379/89, 379/77, 379/84, 379/97, 379/201, 379/207
• US Class Current: 379/88.1
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

An interactive transportation information system provides schedule information to a caller utilizing a Touch-Tone type telephone. The system includes a database storing a digital code specific to each station, schedule information and a plurality of speech files for generating messages to the caller. Voice messages prompt the caller to press keypad buttons for a departure station, an arrival station, and a desired departure or arrival time. The database is then searched for a transportation vehicle departing the departure station at the time closest to the desired time, whereupon a voice message is generated identifying its departure and arrival times. The system also resolves station name ambiguities and simplifies dialogue for travel to and from the stations.

Claims

1. A method of utilizing a telephonic voice response system for providing travel-related, spoken voice information over a telephone line to a telephone caller utilizing a keypad on a DTMF-type telephone, the method comprising:

(a) assigning a digital code specific to each station in a transportation system, the digital code having a predetermined, fixed number of characters, which code is representative of the spelling of at least a portion of the name of the station as spelled-out on a DTMF-type telephone keypad;

(b) providing a database for storing said digital codes;

(c) storing transportation schedule information in said database to form a schedule database;

(d) storing a plurality of individual speech files in said database in modular form for generating voice messages from said database by sequentially accessing a plurality of individual speech files to create a spoken voice message capable of being transmitted over a telephone line and heard as spoken sounds by a telephone caller;

(e) generating a first voice message prompt to said caller instructing said caller to enter, by depressing at least one button on the DTMF keypad corresponding to the correct spelling thereof, the name of a desired departure station;

(f) generating a second voice message prompt to said caller instructing said caller to enter, by depressing at least one button on the DTMF keypad corresponding to the correct spelling thereof, the name of a desired arrival station;

(g) generating a third voice message prompt to said caller instructing said caller to enter, by depressing at least one button on the DTMF keypad corresponding thereto, the desired time of at least one of departure and arrival;

(h) searching said schedule database in response to the caller'"'"'s keypad entries in steps (e), (f) and (g) for locating the scheduled departure time of a transportation vehicle departing the desired departure station at a time closest to the desired time entered in step (g); and

(i) generating a voice message to said caller identifying a scheduled departure time of a transportation vehicle from the desired departure station and a scheduled arrival time of the transportation vehicle at the desired arrival station.

2. The method of claim 1, wherein the message prompts of steps (e) and (f) respectively instruct the caller to enter, by depressing at least three buttons on the DTMF keypad corresponding to the correct spelling thereof, the name of the desired arrival station and the name of the desired departure station.

3. The method of claim 2, wherein step (a) further comprises the steps of:

utilizing a DTMF tone generator to generate DTMF tone keypad entry sequences corresponding to the spelling of each station name;

comparing said generated DTMF tone keypad entry sequences corresponding to at least the first three letters of the spelling of each station name to detect station codes having the same DTMF tone sequence; and

assigning an additional unique DTMF tone to each station code detected in the above-mentioned step so as to render unique each station code and thereby avoid ambiguity in station selection by a caller.

4. The method of claim 1, further comprising the step of generating a voice echo message in response to the entry by the caller of and corresponding to the spoken identification of at least one of a desired departure and arrival station and at least one of a desired departure and arrival time.

5. The method of claim 1, wherein the message prompts of steps (e) and (f) instruct the caller to enter, by depressing at least four buttons on the DTMF keypad corresponding to the correct spelling thereof, the name of the desired arrival station and the desired departure station.

6. The method of claim 2, further comprising the step of generating an additional voice message prompt instructing said caller to select, by depressing at least one additional button on the DTMF keypad, one station name from among a plurality of station names for which the first three letters of the station name requires depressing, on the DTMF keypad of the telephone, the same three buttons in the same sequence.

7. The method of claim 2, wherein step (i) additionally comprises the step of accessing a plurality of individual speech files from the database and constructing a sequential voice message therefrom.

8. The method of claim 2, wherein steps (e) and (f) respectively additionally comprise the step of generating voice message prompts instructing the caller to indicate, by depressing at least one button on the DTMF keypad, whether the caller is departing from or arriving at a hub station.

9. The method of claim 2, wherein step (g) comprises generating voice message prompts instructing the caller to enter, by depressing at least one button on the DTMF keypad corresponding thereto, at least one of the desired date of departure and arrival and at least one of the desired time of departure and arrival.

10. The method of claim 9, further comprising the step of generating a voice message prompt instructing the caller to depress at least one button on the DTMF keypad to return to a prior voice message prompt.

11. The method of claim 9, further comprising the step of routing the caller to a live operator if, in response to a voice message prompt, one of either an invalid response and no response is received.

12. The method of claim 11, further comprising the step of generating a voice message prompt to the caller in the event that any of the first three letters of a station name to be spelled out on the DTMF keypad is at least one of the letters q and z.

13. The method of claim 9, further comprising the step of generating a voice message prompt to the caller in the event that any of the first three letters of a station name to be spelled out on the DTMF keypad is at least one of the letters q and z.

14. The method of claim 2, wherein step (g) further comprises:

instructing said caller to enter, by depressing buttons on the DTMF keypad of a telephone corresponding thereto, the desired month and day of departure;

providing an internal calendar/clock database portion stored in said database, said calendar/clock database portion containing at least the current time and date;

accessing the internal calendar/clock database portion to extract the current date; and

accessing the appropriate speech files and generating therewith a voice message indicating to the caller the current date in the syntax which the caller should use for entering the desired departure date.

15. The method of claim 9, further comprising the step of recognizing, as keypad entry terminators, depressions of the DTMF keypad buttons corresponding to at least one of the letter strings AM and PM so as to allow a caller to confirm that a time entry has been completed.

16. The method of claim 9, further comprising the step of recognizing that a predetermined pause time period has elapsed without any DTMF keypad entries being made by the caller, and the step of recognizing the depression of at least one predetermined DTMF keypad button prior to said predetermined time period elapsing, each of the aforementioned steps resulting in a determination by the system that the caller'"'"'s keypad entry has been completed.

17. The method of claim 9, further comprising the steps of connecting a plurality of telephone lines to the system so as to enable multiple telephone callers to access the system simultaneously over said telephone lines, scanning the telephone lines accessing the system, determining the status of each line, and determining the level of each caller'"'"'s progress through a call for each information call in progress.

18. The method of claim 17, further comprising tracking relevant statistics compiled from calls received by, and information requested from, the system.

19. The method of claim 9, further comprising entering updates to the schedule information stored in said database by dialing into the information system via a DTMF-type telephone and entering a password on the DTMF keypad so as to access system editing functions which allow modification of at least one of the voice messages to be transmitted to the caller and the stored transportation schedule.

20. The method of claim 18, further comprising entering updates to the schedule information stored in said database by dialing into the information system via a DTMF-type telephone and entering a password on the DTMF keypad so as to access system editing functions which allow modification of at least one of the voice messages to be transmitted to the caller and the stored transportation schedule, and so as to access system reporting features which allow remote collection of the relevant statistics tracked by the system.

21. The method of claim 9, further comprising the step of providing a video screen and a keyboard in communication with said database for enabling an operator to edit same.

22. The method of claim 14, further comprising the step of resolving ambiguities in the DTMF keypad entry corresponding to the desired departure date entered by the caller, said ambiguity resolving step comprising:

scanning said calendar portion of the internal calendar/clock database portion of the database to find various valid dates which match the DTMF keypad entry made by the caller; and

selecting, as the desired date, the closest future date which matches the DTMF keypad entry made by the caller.

23. The method of claim 9, further comprising the steps of:

comparing digital representations of DTMF tone sequences corresponding to at least the first three letters of the spelling of each station name to detect a match between station names having the same first three letters in its spelling; and

assigning an additional unique DTMF tone to each digital representation of DTMF tones detected in the aforementioned step so as to avoid ambiguities in the selection of a desired station by a caller.

24. A method of utilizing a telephonic voice response system for providing travel-related, spoken voice information over a telephone line to a telephone caller utilizing a keypad on a DTMF-type telephone, the method comprising:

(a) assigning a digital code specific to each station in a transportation system, the digital code having a predetermined, fixed number of characters;

(b) providing a database for storing said digital codes;

(c) storing transportation schedule information in said database to form a schedule database;

(d) storing a plurality of individual speech files in said database in modular form for generating voice messages from said database by sequentially accessing a plurality of individual speech files to create a spoken voice message capable of being transmitted over a telephone line and heard as spoken sounds by a telephone caller;

(e) generating a first voice message prompt to said caller instructing said caller to enter, by depressing one button on the DTMF keypad, the name of a desired departure station;

(f) generating a second voice message prompt to said caller instructing said caller to enter, by depressing at least one button on the DTMF keypad, the name of a desired arrival station;

(g) generating a third voice message prompt to said caller instructing said caller to enter, by depressing at least one button on the DTMF keypad corresponding thereto, the desired time of at least one of departure and arrival;

(h) searching said schedule database in response to the caller'"'"'s keypad entries in steps (e), (f) and (g) for locating the scheduled departure time of a transportation vehicle departing the desired departure station at a time closest to the desired time entered in step (g); and

(i) generating a voice message to said caller identifying a scheduled departure time of a transportation vehicle from the desired departure station and a scheduled arrival time of the transportation vehicle at the desired arrival station.

25. The method of claim 24, wherein step (g) comprises generating voice message prompts instructing the caller to enter, by depressing at least one button on the DTMF keypad corresponding thereto, at least one of the desired date of departure and arrival and at least one of the desired time of departure and arrival.