Long distance telephone switching system with enhanced subscriber services

• US 5,222,120 A
• Filed: 04/23/1990
• Issued: 06/22/1993
• Est. Priority Date: 04/23/1990
• Status: Expired due to Term

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: MCI Communications Corporation (Verizon Communications Inc.)
• Inventors: Hogan, Steven J., Murdock, Douglas R., Feltz, Kristi T., Hanson, Van E., McLeod, Clark E.
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US07/513,956
• Time in Patent Office: 1,156 Days
• Field of Search: 379/67, 379/89, 379/199, 379/196, 379/197, 379/204, 379/205, 379/213, 379/88, 379/189, 379/201, 379/207, 379/101, 379/216
• US Class Current: 379/88.24
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/04 Recording calls , or communications in printed, perforated or other permanent form
• CPC Class Codes: H04M 15/12 Discriminative metering , charging or billing
• CPC Class Codes: H04M 15/30 the meter or calculation of charges not being controlled from an exchange
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/68 Payment of value-added services
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 2203/5054 Meet-me conference, i.e. participants dial-in
• CPC Class Codes: H04M 2215/0148 Fraud detection or prevention means
• CPC Class Codes: H04M 2215/0196 Payment of value-added services, mainly when their charges are added on the telephone bill, e.g. payment of non-telecom services, e-commerce, on-line banking
• CPC Class Codes: H04M 2215/82 Advice-of-Charge [AOC], i.e. notify subscriber of charges/cumulative charge; meter at the substation
• CPC Class Codes: H04M 2215/92 Autonomous calculations of charges in terminal, i.e. meter not controlled from exchange
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/00 : Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 2213/13504 : client/server architectures
• CPC Class Codes: H04Q 3/0016 : Arrangements providing connection between exchanges

Abstract

A long distance telephone switching system is adapted to provide various enhanced subscriber services, such as an audio news and information service, conference calling, voice messaging, message storage and forwarding, and speed dialing, in addition to conventional long distance calling. Additional improvements include the use of prerecorded opening and closing scripts to facilitate the handling of operator-assisted calls, the retrieval of stored subscriber billing data prior to each call reorigination in order to detect instances of possible abuse, and the concatenation of subscriber-input authorization codes with access number data to allow the use of shorter authorization codes by the subscribers.

Claims

1. Apparatus for making enhanced telephone services available for use by a caller at any telephone station connectable to a telephone system, said apparatus comprising:

(a) switching means for receiving calls including an authorization code and selection codes entered from said telephone station;

(b) processing means operable in connection with said switching means for implementing said enhanced telephone services and operative to receive said authorization and selection codes;

(c) storage means for storing information available to said processing means and including information defining certain ones of said enhanced telephone services preselected by a subscriber to be associated with said authorization code; and

(d) wherein said processing means includes means responsive to said authorization code entered from said telephone station by the caller to extract said information defining said preselected enhanced telephone services and to make said services available to be selected for use from said telephone station by entry of said selection codes.

2. The apparatus of claim 1 which further includes means responsive to a predetermined access number received from said telephone station for connecting the telephone station to said processing means.

3. The apparatus of claim 1 wherein the preselected enhanced telephone services are selected from the group consisting of audio news and information services, conference calling, voice messaging, message storage and forwarding, and speed dialing.

4. The apparatus of claim 2 wherein said processing means includes means to provide an audible message identifying said preselected enhanced telephone services to prompt the caller at said telephone station for entry of one of said selection codes for selection of one of said services.

5. The apparatus of claim 4 wherein said processing means includes means responsive to authorization and selection codes in the form of DTMF signals.

6. The apparatus of claim 4 wherein said processing means further comprises means responsive to each one of said selection codes from the telephone station and to the information defining the preselected enhanced telephone services to make available a selected service having correspondence with one of said selection codes only in the event the selected service is among the preselected enhanced telephone services associated with the authorization code.

7. Apparatus as recited in claim 1 wherein said switching means comprises a switch in a long distance network and said telephone used by said caller is connected to an originating local exchange;

wherein said apparatus further comprises means connecting said originating local exchange to said long distance network switch;

whereby said caller has access to said enhanced services regardless of a location of the originating local exchange to which said telephone is connected.

8. Apparatus as recited in claim 2 wherein said enhanced telephone services include at least two of (i) long-distance calling from remote telephone stations, (ii) audio news and information services, (iii) conference calling, (iv) voice messaging, (v) message storage and forwarding, (vi) subscriber-directed call rerouting, (vii) speed dialing and (viii) operator-assisted enhanced directory services.

9. A method of providing enhanced telephone services, to any telephone station on request, comprising the steps of:

(a) assigning an authorization code to a subscriber for use by a caller desiring to use such services;

(b) receiving the authorization code at a telephone switching facility from a telephone station at which the caller desires to use such services;

(c) using the authorization code as a key to gain access to a record of said services;

(d) causing the presentation of a menu of services to the caller at the telephone station;

(e) receiving at least one selection from the telephone station as an indication of a listed service desired to be used; and

(f) providing said service to the caller if the subscriber has preselected that service as available for selection.

10. A method as recited in claim 9 wherein the enhanced telephone services are selected from the group consisting of audio news and information services, conference calling, voice messaging, message storage and forwarding, and speed dialing.

11. A method as recited in claim 9 which includes the further step of, as a prerequisite to step (b), receiving an access number associated with the provision of enhanced telephone services.

12. A method as recited in claim 9 wherein the authorization code received in step (b) and the selection received in step (e) are both received in the form of DTMF signals.

13. A method as recited in claim 9 wherein said telephone station is coupled to an originating local exchange and said telephone facility is part of a long distance network and wherein:

said step b) includes receiving said authorization code from said telephone station via said originating local exchange;

said step d) includes presenting said menu to said telephone station via said originating local exchange;

said step e) includes receiving said one selection from said telephone station via said originating local exchange; and

said step f) includes providing said service to said caller via said originating local exchange.

14. A method as recited in claim 9 wherein said enhanced telephone services include at least two of (i) long-distance calling from remote telephone stations, (ii) audio news and information services, (iii) conference calling, (iv) voice messaging, (v) message storage and forwarding, (vi) subscriber-directed call rerouting, (vii) speed dialing and (viii) operator-assisted enhanced directory services.

15. A method for making certain enhanced telephone services available, on request, to a caller at any telephone station connectable to a telephone system, said method comprising the steps of:

(a) assigning an authorization code to a subscriber;

(b) selecting the certain enhanced telephone services and associating them with the authorization code;

(c) receiving, at a point associated with the system, the authorization code provided as an input from the telephone station;

(d) providing the caller with an audible list of the enhanced telephone services;

(e) receiving at said point at least one service selection as an input from the telephone station, said service selection being indicative of at least one service from said audible list selected for utilization by said caller;

(f) making the one selected service available for use by the caller at the telephone station only if the one selected service is one of the certain enhanced telephone services associated with the authorization code; and

(g) repeating steps (d) through (f) upon a reorigination request therefor entered from said telephone station.

16. The method of claim 15 wherein the service selection input is received in the form of a DTMF signal.

17. The method of claim 15 wherein subsequent to step (c) the entry of said reorigination request causes the caller to be presented with an option to place a conventional telephone call in lieu of steps (d) through (f).

18. The method of claim 15 wherein the reorigination request is entered in the form of a DTMF signal.

19. The method of claim 18 wherein the certain enhanced telephone services associated with the authorization code are selected from the group consisting of voice messaging, speed dialing, message storage and forwarding, and audio information.

20. The method of claim 18 wherein the reorigination request in the form of a DTMF signal is more particularly the DTMF signal produced by actuation of a "#" key of said telephone station.

21. A method as recited in claim 15 wherein said enhanced telephone services include at least two of (i) long-distance calling from remote telephone stations, (ii) audio news and information services, (iii) conference calling, (iv) voice messaging, (v) message storage and forwarding, (vi) subscriber-directed call rerouting, (vii) speed dialing and (viii) operator-assisted enhanced directory services.

22. A method as recited in claim 15 which includes the further step of:

routing a call identified by an access number associated with provision of enhanced telephone services to said point associated with the system.

23. A method whereby multiple subscribers for enhanced telephone services can each enable the provision of preselected ones of said enhanced telephone services to any telephone station on request, comprising the steps of:

(a) providing a common access number for use by the multiple subscribers for such services;

(b) providing each subscriber with a card number unique to said subscriber;

(c) using the access number, entered from a telephone station at which a caller desires to use enhanced services, for routing access of said telephone station to a telephone network facility;

(d) receiving the card number of said subscriber at said telephone network facility from said telephone station;

(e) using the card number to derive a key to gain access to a record of the preselected ones of said enhanced services for said subscriber;

(f) causing a list of enhanced services to be presented at said telephone station;

(g) receiving a selection from said telephone station as an indication of a listed service desired for use;

(h) providing said service for use from said telephone station if said service is among those preselected for said subscriber; and

(i) wherein subsequent to step (e) a command for reorigination may be entered from said telephone station to thereby cause step (f) to be carried out and said steps (g) and (h) to become available to be carried out.

24. The method of claim 23 wherein the access number, the card number, said selection and the command for reorigination are provided from said telephone station in the form of DTMF signals.

25. The method of claim 24 wherein in step (e), a concatenation of at least a portion of said access number and the card number of the subscriber is used as a key to gain access to a record of the preselected ones of said enhanced services for said subscriber.

26. The method of claim 24 wherein the preselected ones of said enhanced telephone services are selected from the group consisting of audio information services, conference calling, voice messaging, message storage and forwarding, and speed dialing.

27. A method as recited in claim 23 wherein said enhanced telephone services include at least two of (i) long-distance calling from remote telephone stations, (ii) audio news and information services, (iii) conference calling, (iv) voice messaging, (v) message storage and forwarding, (vi) subscriber-directed call rerouting, (vii) speed dialing and (viii) operator-assisted enhanced directory services.

28. In association with the provision of enhanced telephone services to callers regardless of the location of the telephone station from which a call is placed, a method of restricting access to those enhanced telephone services, comprising the steps of:

(a) receiving each call placed using a predetermined access number associated with the provision of enhanced telephone services;

(b) receiving an authorization code entered at the telephone station;

(c) generating an extended length authorization code by concatenating the received authorization code with at least a portion of the access number;

(d) determining the validity of the extended length authorization code;

(e) providing a prompt at the telephone station for selection to be made of a specific enhanced telephone service;

(f) responding to the selection by accessing information associating the extended length authorization code with a set of enhanced telephone services; and

(g) providing the selected enhanced telephone service if the selected enhanced telephone service is found within the set of enhanced telephone services associated with the extended length authorization code.

29. A method as recited in claim 28 wherein the enhanced telephone services are selected from the group consisting of audio news and information services, conference calling, voice messaging, message storage and forwarding, and speed dialing.

30. A method as recited in claim 28 wherein said authorization code is received in the form of a DTMF signal.

31. A method as recited in claim 28 wherein said enhanced telephone services include at least two of (i) long-distance calling from remote telephone stations, (ii) audio news and information services, (iii) conference calling, (iv) voice messaging, (v) message storage and forwarding, (vi) subscriber-directed call rerouting, (vii) speed dialing and (viii) operator-assisted enhanced directory services.

32. For use by multiple subscribers for enhanced telephone services, apparatus usable in connection with a telephone network to allow each subscriber to enable callers to access and use certain ones of said services from any telephone station on request, comprising:

(a) network means, located at a point within the network, to which calls from said any telephone station are routed upon entry therefrom of an access number common to the multiple subscribers;

(b) processor means, operable in connection with said network means, for implementing said enhanced telephone services and adapted to receive an authorization code and service selection codes entered from said any telephone, said authorization code being unique to a particular subscriber;

(c) storage means for storing information in association with the authorization code to define the certain ones of said services, those certain ones having been preselected by the particular subscriber; and

(d) whereby said processing means is operative to extract said information defining said certain services and to make at least one of said services available for use from said any telephone station by entry of at least one of said selection codes.

33. The apparatus of claim 32 further including:

means to present a list of enhanced services at said any telephone station, each listed service being in correspondence with one of said selection codes, and from which list said at least one selection code is entered; and

means to accept a reorigination signal entered from said any telephone station to cause a presentation of said list of enhanced services to allow selection of a service therefrom or to allow a conventional call to be made, at the option of a caller at said any telephone station.

34. The apparatus of claim 33 further including means to accept entries made from said any telephone station in the form of DTMF signals.

35. The apparatus of claim 34 wherein the certain services preselected by the subscriber are selected from the group consisting of audio information services, speed dialing, conference calling, voice messaging, and message storage and forwarding.

36. Apparatus as recited in claim 32 wherein said network is a long distance network and said any telephone station is connected to an originating local exchange and which further comprises means coupling said originating local exchange to said long distance network.