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Telephone answering system with call transfer

  • US 5,249,221 A
  • Filed: 01/24/1992
  • Issued: 09/28/1993
  • Est. Priority Date: 01/24/1992
  • Status: Expired due to Fees
First Claim
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1. A telephone answering system for receiving calls forwarded from the answering system'"'"'s client phones by the switched network over a group of lines and data including a unique number identifying the called client and data identifying a line in the group of lines on which a forwarded call resides comprising:

  • storage means for storing at least first and second files, said first file including a plurality of client records each corresponding to one of the unique client identifying numbers and including a name identifying the client and call processing information, said second file including a plurality of line records, one for each line in the said group of lines, each said line record including the status of the line, and an indicia for accessing the client record in the first file corresponding to the said unique number identifying data identifying the client provided by the switched network;

    processing means connected to the said storage means and responsive to the said data supplied by the switched network identifying the unique number and the line on which the call resides for updating the said second file in the said storage means to reflect the current status of each line in accordance with the received data; and

    at least one operator station connected to said lines and said storage means and including operator controlled means for fetching and displaying the contents of the said second file, for selectively fetching and displaying a client record in the said first file in accordance with the displayed line status and answering the call as instructed in the displayed client record.

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