Remote maintenance/supervisory system and method for automated teller machines
First Claim
Patent Images
1. A remote maintenance system for an automated teller machine comprising:
- an automated teller machine for performing automatic transaction of cash; and
a supervisory arrangement for remotely supervising said automated teller machine,said automated teller machine including imaging means for imaging the operational state inside said automated teller machine, and said supervisory arrangement including means for displaying information indicative of a picture imaged by said imaging means, and command means for commanding said automated teller machine to perform a fault removing operation.
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Accused Products
Abstract
In a remote maintenance system for automated teller machine comprising an automated teller machine for performing automatic transaction of cash and a supervisory arrangement for remotely supervising the automated teller machine, imaging means for imaging the operational state inside the automated teller machine is provided in the automated teller machine, and in the supervisory arrnagement, means for displaying information indicative of a picture imaged by the imaging means and command means for commanding the automated teller machine to perform requisite operations are provided.
208 Citations
12 Claims
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1. A remote maintenance system for an automated teller machine comprising:
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an automated teller machine for performing automatic transaction of cash; and a supervisory arrangement for remotely supervising said automated teller machine, said automated teller machine including imaging means for imaging the operational state inside said automated teller machine, and said supervisory arrangement including means for displaying information indicative of a picture imaged by said imaging means, and command means for commanding said automated teller machine to perform a fault removing operation. - View Dependent Claims (2, 3)
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4. A remote maintenance system for automated teller machine comprising:
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an automated teller machine for performing automatic transaction of cash; and a supervisory arrangement for remotely supervising said automated teller machine, said automated teller machine including a plurality of imaging means, installed at a plurality of locations inside said teller machine, for imaging the operational state inside said teller machine, fault detection means for detecting that a fault occurs in said teller machine, and fault information preparation means for preparing fault information concerning the fault detected by said fault detection means, and said supervisory arrangement including command means for commanding, on the basis of the fault information prepared by said fault information preparation means, the selection of at least one of said plurality of imaging means, and display means for displaying information indicative of a picture imaged by said selected imaging means. - View Dependent Claims (5, 6)
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7. A method of remotely maintaining an automated teller machine in a system comprised of said automated teller machine for performing automatic transaction of cash, said teller machine having at least one imaging means provided internally thereof, and a supervisory arrangement for remotely supervising said automated teller machine, said method comprising the steps of:
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imaging the operational state inside said automated teller machine by means of said imaging means; performing display of information indicative of a picture imaged by said imaging means in said supervisory arrangement; and commanding, from said supervisory arrangement, said automated teller machine to perform a fault removing operation.
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8. A method of remotely maintaining an automated teller machine in a system comprised of said automated teller machine for performing automatic transaction of cash, said teller machine having a plurality of imaging means provided internally thereof, and a supervisory arrangement for remotely supervising said automated teller machine, said method comprising the steps of:
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detecting a fault occurring in said automated teller machine; preparing information concerning the detected fault; selecting one of said plurality of imaging means on the basis of the prepared fault information; and performing display of information indicative of a picture imaged by said selected imaging means. - View Dependent Claims (9)
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10. A remote maintenance system for an automated teller machine comprising:
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an automated teller machine (ATM) for performing automatic transaction of cash; and a supervisory arrangement for remotely supervising said ATM; said ATM including; a plurality of camera means for imaging locations inside said ATM and for transmitting an image signal to said supervisory arrangement; and control means for controlling operation of said ATM; said supervisory arrangement including; display means for displaying the image signal transmitted from said ATM; and command means for transmitting a command to said control means in said ATM.
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11. A remote maintenance system for an automated teller machine comprising:
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an automated teller machine (ATM) for performing automatic transaction of cash; and a supervisory arrangement for remotely supervising said ATM; said ATM including; a plurality of camera means for imaging locations inside said ATM and for transmitting an image signal to said supervisory arrangement; and control means for controlling operation of said ATM, said control means forming a fault code in response to occurrence of a fault and transmitting said fault code to said supervisory arrangement; said supervisory arrangement including; command means for analyzing said fault code from said control means and transmitting a command for switching one of said camera means according to said fault code to said ATM; and display means for displaying the image inside said ATM on the basis of the image signal transmitted from said ATM; and said control means including means for selecting one of said camera means in response to said command from said command means for changing the camera means which transmits said image signal. - View Dependent Claims (12)
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Specification