Telephone-based personnel tracking system

• US 5,255,183 A
• Filed: 05/29/1990
• Issued: 10/19/1993
• Est. Priority Date: 05/29/1990
• Status: Expired due to Term

• Current Assignee: Sandata Technologies Incorporated
• Original Assignee: Interactive Voice Data Systems, Inc.
• Inventors: Katz, Penina
• Primary Examiner(s): Weinhardt, Robert A.
• Application Number:
  US07/529,894
• Time in Patent Office: 1,239 Days
• Field of Search: 364/406, 364/402, 364/401, 364/409, 364/413.02, 364/464.01, 235/375, 235/376, 235/377, 379/90, 379/93, 379/96, 379/106, 379/142
• US Class Current: 705/30
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: G07C 1/10 together with the recording, indicating or registering of other data, e.g. of signs of identity
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber
• CPC Class Codes: Y10S 379/903 Password
• CPC Class Codes: Y10S 379/913 Person locator or person-specific

Abstract

A computer system includes hardware for interfacing with the public telephone network and for accepting incoming telephone calls. The computer system detects from the incoming telephone calls automatic number identification data (ANI) data which identifies the calling telephone and further accepts personal identification codes from the caller. The system generates reports of the incoming telephone calls in which reports the location of the calling telephone is correlated with the person who is making the telephone call. Preferably, the system is applied for recording remotely, through the telephone network, the arrival and departure times of field based employees at various work sites.

Claims

1. A method for tracking employees and generating employee reports, the method comprising:

receiving telephone calls by a computer system from calling telephones located at various work sites;

detecting ANI (Automatic Number Identification) data which precedes the telephone calls;

receiving form the calling telephones employee identification codes, wherein each code identifies a respective calling employee;

providing an employee identification code data base containing valid employee identification codes;

verifying the employee identification codes being received form the calling telephones against the valid employee identification codes stored in the employee identification code data base;

creating telephone call records comprising those of the received telephone calls which have been verified against the valid employee identification codes and stamping each telephone call record with a time and date mark; and

generating a report containing information which defines for each given telephone call record the location from which the telephone call record was received based on the ANI data associated with the given telephone call record, the time and date of the telephone call and the identity of the employee.

2. The method of claim 1, further comprising providing telephone location data base which correlates the location of the calling telephones to the ANI data and a list of authorized telephone locations and generating said report with a section which includes only authorized telephone calls.

3. The method of claim 2, wherein each authorized telephone location is associated in the list with a predetermined employee.

4. The method of claim 2, further comprising receiving from the calling telephones computer compatible function codes indicative of whether an employee has arrived or is departing from a work site and generating said report with information indicating the arrival and departure time of each employee at the work site.

5. The method of claim 4, further including providing a valid ANI data base comprising predetermined telephone locations and accepting telephone calls only from calling telephones whose associated ANI data is included in the valid ANI data base.

6. The method of claim 4, further comprising generating said report daily.

7. The method of claim 4, further comprising generating said report on demand.

8. The method of claim 4, further comprising transmitting voice messages to the calling telephones to prompt employees to respond to the computer system.

9. The method of claim 4, further comprising transmitting the report to a customer electronically, through a telephone network.

10. The method of claim 4, further comprising generating the employee identification code by means of a touch tone pad of the calling telephone.

11. The method of claim 4, further comprising receiving the employee identification code from a hand-held device which is effective for generating tones which define the employee identification code.

12. The method of claim 11, further comprising storing alphanumeric messages in the employee identification device and transmitting the alphanumeric messages to the computer system for being relayed to an employer.

13. The method of claim 4, including generating the reports to define arrival and departure times of nurses at patients'"'"' homes.

14. The method of claim 4, further comprising initiating telephone calls to work sites to verify the presence of an employee thereat.

15. The method of claim 4, further comprising generating voice prompts directing an employee to enter an arrival time.

16. A system for tracking the arrival and departure times of employees at various work sites, the system comprising:

a computer system and means for coupling the computer system to a telephone network;

means for receiving telephone calls at the computer and for detecting ANI (Automatic Number Identification) data which precedes the telephone calls;

means for receiving from calling telephones employee identification codes, wherein each employee identification code defines a given employee and is entered by the given employee into a respective one of the calling telephones;

an employee identification data base containing valid employee identification codes;

means for verifying said employee identification codes against said identification data base and accepting valid telephone calls based on predetermined criteria for validating telephone calls;

a telephone location data base containing information relating said ANI data to the locations of the telephones;

means for creating a computer record of each accepted telephone call and for stamping each telephone record with a time and a data; and

means for creating a report containing information which defines the locations from which the telephone calls were made, the time and date of the telephone calls, and the identity of the telephone caller.

17. The system of claim 16, further comprising means for accepting from the calling telephones function codes indicative of whether an employee has arrived or is departing from a work site, said report being effective to generate said report with information indicating the arrival and departure time of each employee at each work site.

18. The system of claim 17, further comprising a valid ANI data base which defines authorized calling telephones and means for accepting telephone calls only from calling telephones which are included in the valid ANI data base.

19. The system of claim 17, including means for generating said reports daily.

20. The system of claim 17, including means for generating said reports on demand.

21. The system of claim 17, further comprising means for transmits voice messages to the calling telephones.

22. The system of claim 17, further comprising means for transmitting said reports to employers.

23. The system of claim 17, further comprising a device for calling the computer system and for generating an employee identification code.

24. The system of claim 23, wherein the device includes means for indicating whether the employee has arrived at or is departing from a work site.

25. The system of claim 24, wherein the device is effective for storing therein and transmitting to the computer system an alphanumeric message.

26. The system of claim 17, wherein said computer system is located so that it is reachable telephonically through the dialing of an 800, toll-free, telephone number.

27. The system of claim 17, wherein said computer is effective for noting and reporting a telephone cell which defines the general geographic area from which an employee has made a telephone call.