Telephonic-interface statistical analysis system
DCFirst Claim
1. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:
- interface structure selectively coupled to said communication facility to interface said terminals for voice and digital communication and including means to provide signals representative of data developed by said terminals;
voice generator structure selectively coupled through said interface structure to said terminals for providing vocal operating instructions to individual ones of said callers;
record memory means connected to said interface structure for initiating a file and storing data relating to certain select ones of said individual callers including data developed by said terminals;
designation structure means selectively coupled to said interface structure and said record memory mean for assigning individual designations to callers and storing said designations in said record memory means; and
analysis structure connected to said record memory means for processing said data relating to certain select ones of said individual callers to isolate a subset of said callers.
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Abstract
A system D interfaces with a multiplicity of individual terminals T1-Tn of a telephone network facility C, at the terminals callers are prompted by voice-generated instructions to provide digital data that is identified for positive association with a caller and is stored for processing. The caller'"'"'s identification data is confirmed using various techniques and callers may be ranked and accounted for on the basis of entitlement, sequence or demographics. Callers are assigned random designations that are stored along with statistical and identification data. A break-off control circuit may terminate the computer interface aborting to a terminal for direct communication with an operator. Real-time operation processing is an alternative to stored data. The accumulation of stored data (statistical, calling order sequence, etc.) is variously processed and correlated as with developed or established data to isolate a select group or subset of callers who can be readily identified and reliably confirmed. Different program formats variously control the processing of statistical data as for auction sales, contests, lotteries, polls, commercials and so on.
128 Citations
27 Claims
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1. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:
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interface structure selectively coupled to said communication facility to interface said terminals for voice and digital communication and including means to provide signals representative of data developed by said terminals; voice generator structure selectively coupled through said interface structure to said terminals for providing vocal operating instructions to individual ones of said callers; record memory means connected to said interface structure for initiating a file and storing data relating to certain select ones of said individual callers including data developed by said terminals; designation structure means selectively coupled to said interface structure and said record memory mean for assigning individual designations to callers and storing said designations in said record memory means; and analysis structure connected to said record memory means for processing said data relating to certain select ones of said individual callers to isolate a subset of said callers. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 20)
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10. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:
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interface structure selectively coupled to said communication facility to interface said terminals for voice and digital communication and including means to provide signals representative of data developed by said terminals; voice generator structure selectively coupled through said interface structure to said terminals for providing vocal operating instructions to individual ones of said callers; record memory means selectively connected to said interface structure for initiating a file and storing data relating to certain select ones of said individual callers including data developed by said terminals; designation structure means selectively coupled to said interface structure and said record memory means for assigning individual designation data to substantially all callers and storing said designation data in said record memory means; analysis structure connected to said record memory means for processing said data relating to certain select ones of said individual callers to isolate to subset of said callers; and qualification structure for qualifying the operation of said analysis structure under control of said signals representative of data developed by said terminals. - View Dependent Claims (21)
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11. A controlled interface system for use with a telephonic communication facility including remote terminals for individual callers, wherein said remote terminals may comprise a conventional telephone instrument, and wherein said telephone communication facility may provide called terminal DNIS signals, said controlled interface system comprising:
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function unit means for supplying information of various formats, at least one of said formats being associated with an audio of a broadcast; interface means for interfacing said telephonic communication facility with said function unit means for voice and digital communication including means to receive terminal formed digital signals and means to provide signals representative of vocal communication to individual callers, said interface means further including means for voice communication to cue callers for actuating said remote terminals to provide terminal-formed signals; and coupling means for coupling a caller at a terminal through said interface means to said function unit means for selective communication in accordance with a specific one of said formats under control of said called terminal DNIS signals. - View Dependent Claims (12, 13, 14)
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15. A statistical analysis system for use with a communication facility including remote terminal apparatus for individual callers, wherein said remote terminal apparatus may comprise a conventional telephone instrument including voice communication means, and digital input means in the form of an array of alphabetic numeric buttons for providing identification and statistical data, said statistical analysis system comprising:
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interface means selectively coupled to said communication facility to interface said terminal apparatus for voice and digital communication and including means to provide signals values from data developed by said terminal apparatus; voice generator means selectively coupled through said interface means to said terminal apparatus for providing vocal operating instructions to an individual caller; and processing means including a random number generator means for providing processing data, and storage means for registered processing data, said processing means for isolating a subset of said individual callers based on repeated comparisons of said registered processing data and processing data associated with individual callers. - View Dependent Claims (16, 17, 18, 19)
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22. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data and wherein said communication facility has a capability (ANI) to provide terminal digital data, for example, indicating a calling number, said analysis control system comprising:
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interface structure coupled to said communication facility to interface said terminals for voice and digital communication and including means to provide caller data signals representative of data relating to said callers developed by said terminals and said terminal digital data indicative of the calling number using said capability (ANI); analysis structure for processing said caller data signals representative of data relating to said callers developed by said terminals to compose and store said terminal digital data indicative of the calling number and said data relating to said callers developed by said terminals in a specific format; and control structure for controlling said analysis structure in accordance with said terminal digital data indicative of the calling number. - View Dependent Claims (23, 24, 25)
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26. An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:
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interface structure coupled to said communication facility to interface said terminals for voice and digital communication and including means to provide signals representative of data developed by said terminals; voice generator structure coupled through said interface structure for actuating said terminals as to provide vocal operating instructions to specific ones of said individual callers; record means, including memory and control means, connected to said interface structure for initiating a file and storing data relating to certain select ones of said individual callers; and designation means coupled to said interface structure and said record means for assigning individual designations to callers and storing said designations in said record means, said designation means including means for storing representations of the telephone number of each of the terminals used by said callers and wherein said signals representative of data developed by said terminals include signals representative of a number designating a particular remote terminal apparatus and provided by said communication facility as a result of a call.
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27. An analysis control system for use with a communication facility including remote terminal apparatus for individual callers, wherein said remote terminal apparatus may comprise a conventional telephone instrument including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data, said analysis control system comprising:
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interface structure coupled to said communication facility to interface said terminal apparatus for voice and digital communication and including means to provide caller data signals representative of data relating to said callers developed by said terminal apparatus; voice generator structure coupled through said interface structure for actuating said terminal apparatus as to provide vocal operating instructions to individual ones of said callers; record means, including memory and control means, connected to receive said caller data signals from said interface structure for initiating a file and storing caller data relating to certain select ones of said individual callers; designation structure means coupled to said interface structure and said record means for assigning individual designations to callers and storing said designations in said record means; and acknowledgement structure whereby a caller confirms an assigned individual designation.
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Specification