Group notification service and system

• US 5,260,986 A
• Filed: 04/23/1991
• Issued: 11/09/1993
• Est. Priority Date: 04/23/1991
• Status: Expired due to Term

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Bell Atlantic Network Services, Inc. (Verizon Communications Inc.)
• Inventors: Pershan, Barry
• Primary Examiner(s): Kuntz, Curtis
• Assistant Examiner(s): Oehling, George J.
• Application Number:
  US07/689,433
• Time in Patent Office: 931 Days
• Field of Search: 379/58, 379/57, 379/67, 379/88, 379/89, 379/91, 379/144, 340/825.5, 340/825.51
• US Class Current: 455/413
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04M 3/12 Marking faulty circuits "busy"; Enabling equipment to disengage itself from faulty circuits ; Using redundant circuits; Response of a circuit, apparatus or system to an error
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: Y10S 379/904 Auto-calling
• CPC Class Codes: Y10S 379/913 Person locator or person-specific

Abstract

Disclosed is a method of utilizing a public switched telecommunications network which includes a voice messaging system (VMS) to provide a reliable and flexible notification service to deliver to designated persons a message which may be prestored or created at the time of initiating the notification. The list of persons to be notified is pre-established and permits multiple telephone numbers to be used to locate a single person or an alternate person. Pagers may be simultaneously or sequentially called requesting that the desired person call in for their message. The list of persons to be notified may be changed by the system coordinator from any DTMF telephone and the telephone numbers or pager numbers assigned to persons to be notified may be changed by such persons from any DTMF telephone. Alternatively the list may be created or changed by the coordinator using a personal computer or ASCII data type device. The system automatically reports the results of a notification session to the coordinator and automatic billing is provided. The service includes establishment of redundant data bases in different geographic locales for added reliability.

Claims

1. In a public switched telecommunications network (PSTN) having a plurality of switch means interconnected by trunk means;

voice message service (VMS) means including voice processing unit (VPU) means having first data storage means connected to one of said switch means;

subscriber telephone station (STS) means connected to one of said switch means and connectable through said PSTN to said VMS means;

the method of providing notification services comprising the steps of;

establishing in said VMS means a second data storage capacity distinct from said first data storage means;

establishing a data base which includes the identity of STS means subscribing to the notification service;

accessing said VMS means from DTMF STS means via said PSTN and in response to DTMF signals from said DTMF STS means storing in said second storage capacity a data base including;

(a) data identifying at least one group of destination telephone station (DTS) means to which said notification is to be delivered,

(b) data identifying alternate DTS means for at least some of the DTS means of the group,

(c) data identifying alternate media terminals for at least some of the DTS means of the group, and

(d) data relating to the mode of delivery of said notification, wherein said data relating to the mode of delivery of said notifications includes a relative time priority for executing said notifications which includes a trunk capacity to be used in contacting said DTS means;

accessing said VMS means via said PSTN;

establishing via said data base in said second data storage capacity in said VMS means the identity of the accessing entity as an STS means subscribing to the notification service;

establishing via said data base in said second data storage capacity in said VMS means a message to be delivered;

transmitting to said VMS means a signal directing performance of said notification service; and

in response to said signal, initiating a sequence of notification steps pursuant to the data stored in said second data storage capacity for delivery of the stored message.

2. A method according to claim 1, wherein said data relating to the mode of delivery of said notifications further includes data establishing an interval between successive attempts to contact a DTS means.

3. A method according to claim 1, wherein said data relating to the mode of delivery of said notification further includes a degree to which trunks are shared between said notification service and other services provided by said VMS means.

4. A method according to claim 1 wherein said accessing of said VMS means via said PSTN is by radio link.

5. In a public switched telecommunications network (PSTN) having a plurality of switch means interconnected by trunk means;

voice message service (VMS) means including voice processing unit (VPU) means having first data storage means connected to one of said switch means;

subscriber telephone station (STS) means connected to one of said switch means and connectable through said PSTN to said VMS means;

the method of providing notification services comprising the steps of;

establishing in said VMS means a second data storage capacity distinct from said first data storage means;

establishing a data base which includes the identity of STS means subscribing to the notification service;

accessing said VMS means from DTMF STS means via said PSTN and in response to DTMF signals from said DTMF STS means storing in said second storage capacity a data base including;

(a) data identifying at least one group of destination telephone station (DTS) means to which said notification is to be delivered,

(b) data identifying alternate DTS means for at least some of the DTS means of the group,

(c) data identifying alternate media terminals for at least some of the DTS means of the group, and

(d) data relating to the mode of delivery of said notification;

storing in said VMS means for each DTS means an accessing address for use by a party corresponding to said DTS means;

said party accessing said address and changing a directory number corresponding to said address;

accessing said VMS means via said PSTN;

establishing via said data base in said second data storage capacity in said VMS means the identity of the accessing entity as an STS means subscribing to the notification service;

establishing via said data base in said second data storage capacity in said VMS means a message to be delivered;

transmitting to said VMS means a signal directing performance of said notification service; and

in response to said signal, initiating a sequence of notification steps pursuant to the data stored in said second data storage capacity for delivery of the stored message.

6. A method according to claim 5, wherein said data relating to the mode of delivery of said notifications includes data establishing a relative time priority for executing said notifications.

7. A method according to claim 5 wherein said message to be delivered to said DTS means is established in said second data storage capacity prior to accessing said VMS means to transmit said signal directing performance of said notification service.

8. A method according to claim 7 wherein said message is established substantially at the time of storing said data identifying said group of DTS means.

9. A method according to claim 5 wherein said message to be delivered to said DTS means is established in said second data storage capacity following accessing said VMS means to transmit said signal directing performance of said notification service.

10. A method according to claim 5 wherein at least one of said DTS means comprises a toll station means including the steps of:

storing in said VMS means credit card identification data; and

automatically billing for toll charges associated with notification of said toll station means.

11. A method according to claim 5 including the steps of:

establishing in a second VMS means having a second data storage capacity data substantially identical to the data stored in said second storage capacity of said first named VMS means;

accessing said second VMS means via net link means;

establishing via said data base in said second VMS means the identity of the accessing entity as an STS means subscribing to the notification service;

establishing via said second data storage capacity in said second VMS means a message to be delivered to said DTS means;

transmitting to said second VMS means a signal directing performance of said notification service;

said second VMS means responsive to said signal initiating a sequence of notification steps pursuant to data stored in said second data storage capacity in said second VMS means.

12. A method according to claim 11 wherein said second VMS means is located in a different toll area code than said first named VMS means.

13. A method according to claim 5 wherein said VMS means delivery of said message to a DTS means is conditioned upon prior receipt of an identification code from said DTS means.

14. In a public switched telecommunications network (PSTN) having a plurality of switch means interconnected by trunk means;

voice message service (VMS) means including voice processing unit (VPU) means having first data storage means connected to one of said switch means;

subscriber telephone station (STS) means connected to one of said switch means and connectable through said PSTN to said VMS means;

the method of providing notification services comprising the steps of;

establishing in said VMS means a second data storage capacity distinct from said first data storage means;

establishing a data base which includes the identity of STS means subscribing to the notification service;

accessing said VMS means from DTMF STS means via said PSTN and in response to DTMF signals from said DTMF STS means storing in said second storage capacity a data base including;

(a) data identifying at least one group of destination telephone station (DTS) means to which said notification is to be delivered,

(b) data identifying alternate DTS means for at least some of the DTS means of the group,

(c) data identifying alternate media terminals for at least some of the DTS means of the group, and

(d) data relating to the mode of delivery of said notification;

storing in said VMS means for each DTS means an accessing address for use by a party corresponding to said DTS means;

said party accessing said address and changing a directory number of an alternate media terminal corresponding to said address;

accessing said VMS means via said PSTN;

establishing via said data base in said second data storage capacity in said VMS means the identity of the accessing entity as an STS means subscribing to the notification service;

establishing via said data base in said second data storage capacity in said VMS means a message to be delivered;

transmitting to said VMS means a signal directing performance of said notification service; and

in response to said signal, initiating a sequence of notification steps pursuant to the data stored in said second data storage capacity for delivery of the stored message.

15. A method according to claim 14 wherein alternate media terminals comprise pager terminals contacted by radio links.